Disney Dream, September 28, 2023 out of New York

[scillacc]

Hi,
I have friends who just got off the Disney Dream 5 night out of New York to Bermuda. I have sailed Disney 3 times and expect a certain level of care and service. Here are some of their comments,
Only saw a photographer one time- no anna or elsa
One night the show was canceled, no reason given
Embarkation was a night mare

I'd love to hear from others who can weigh in, I'm crushed they didn't have a wonderful time.

Thanks!

 

[Chipmunkmaniac]

Hi,
I have friends who just got off the Disney Dream 5 night out of New York to Bermuda. I have sailed Disney 3 times and expect a certain level of care and service. Here are some of their comments,
Only saw a photographer one time- no anna or elsa
One night the show was canceled, no reason given
Embarkation was a night mare

I'd love to hear from others who can weigh in, I'm crushed they didn't have a wonderful time.

Thanks!

I got off the TA that day and heard from people not doing express walk off debark immigration (first stop in the US with 1400 non US people on the sailing) was a nightmare so I guess the delayed debark cause embarkissues.
As for the photographers I find t hard to believe: they had several portrait and characteroptions each and every night plus deckoptions on the seaday, all advertised ln the navigator. They also visited the restaurant certain nigjts. Between me and my friend we had 2022 photos on the 11n cruise taken by the shipphotographers
No Anna and Elsa: since the launch of rhe Wish they are only available for meets on the Wish. Alaska has the deckparty but no meet.
We had no issues with shows bzing cancelled and my experience is that if they cancel a show they tey to reschedule later on in the cruise (sometimes as a matinnee)

 

[Mommb]

If your friends didn’t see photographers, they may not have been in the atrium much. On my Dream cruise the beginning of September, there were characters with photographers in the atrium and on the Deck 4 and Deck 5 areas overlooking the atrium throughout the day and evening, but I did not see them in many other places. There were also multiple photographers taking family photos in the atrium on several nights, if not every night.

If the show that was cancelled was a guest performer, then there must have been an issue with that performer. On my recent cruise there were several times I had planned to attend a musical performance in a lounge but it disappeared from the website before the scheduled time.

If it was one of the 3 main theater shows that was cancelled, I would guess it was either due to weather conditions making it unsafe or several performers who were ill and not enough replacements.

I don’t know what could have caused Embarkation to be a nightmare, unless it was people clogging the aisles before their group was called. On our February cruise, embarkation started late due to a CDC inspection, but that was simply annoying, not nightmarish.

 

[sponica]

My was on the October 3-7th cruise. She did say that a cast member told her the previous sailing was rough and that half the staff was sick due to either motion sickness or something else.

 

[Pixie Dust Believer]

I was on this sailing. Embarkation was delayed because of inspection due to this being the first sailing out of the US since May. Debarkation was the worst I have seen. We arrived to port late, so a lot of folks even who weren't doing express walk off were in line to debark before they even called express walk off. At one point the process stopped for about 25 minutes because the NY terminal was at capacity. Finally the seas were incredibly rough (2 top 4 worst at sea days over my about 150 nights on DCL). The aquaduck was down the whole time, but that wasn't a big deal for us.

For me that was were the issues ended. We had a great time. We don't take photos alot but we did see a lot of photographers in the atrium. They even put one on the dock at Bermuda for a really close shot of the Dream in the background which I thought was cool.

Beauty and the Beast had technical difficulties so they cancelled the show that night, but everyone was made aware of the reasoning via chat notification and an announcement over the PA. They rescheduled it for a later night and moved the show from that night to 2pm the final sea day so that we still got all the main stage shows we were supposed to get.

Overall we had a great time and are looking forward to our next NYC sailing in a few weeks.

 

[holula]

I didn’t do this cruise post TA but I did one out of San Juan post TA and embarkation was a mess then too and delayed due to US Customs inspections. There isn’t much Disney can really do about the inspections other than maybe telling everyone to arrive later.

Anna and Elsa rarely meet on the ships, even on the Alaska cruise this year they had no m&g (which was different to the Magic in Norway last year, which did have a few.) Bermuda doesn’t have a frozen night so I’d never have expected them to be on the ships.

 

[MomOTwins]

When shows are cancelled, usually an outbreak of some kind (Covid/Noro). If the performers get sick, there’s really nothing the cruise line can do—it’s not like they can just pull some random other cast member to play a part. Could also explain a photographer shortage.