disneyluvrsX5
Earning My Ears
- Joined
- Feb 24, 2008
- Messages
- 72
We stayed at POR Apr 24-30. On our last night, we went to Boatwrights for dinner. We were supposed to go to 1900 Park Fare, but were tired and leaving the next day so cancelled and decided to stay at our hotel out of convenience and hoping it would be a quick dinner. Well, it backfired.
This dinner was not a good experience at all! The server sang to my daughter for her birthday with my name, but it was my birthday. We went with it. The server mixed things up the entire dinner and was sooo slow. All in all, we were there two hours for dinner. Not fun at all!
But my main issue is this: We went to pay and they ran our dining plan. We were supposed to have 3 adult TS credits and 2 Child TS credits. For some reason, the credits were very messed up. This took forever to resolve and never did get resolved to our liking!
I went to the registration desk and we found out that we had been wrongly charged a TS at POFQ when we got CS. So the CM at registration figured it out and credited our account so that we had another TS left. He assured me it would work, they would run it and all would be fine. Went back to the table, waited for 15 minutes. DH and I both had to ask for our server to come out. She finally came out with a manager or hostess, something like that and they had run it for 60, should have been just 20 for a tip. They said we would have to get the credit at registration. We went straight to registration and the same CM I spoke with earlier said that we had no balance. Nothing had been put through. I had just paid our balance and the balance was still $0. I was skeptical. Sure enough, as we were leaving the next morning, I checked out account and an automated 'debit' had gone through for 60 from Boatwrights. Called front desk, the CM credited our acount for $40 and I told him I would be there right away. We went straight to registration before we left and got the receipt. Well, the $60 is out of our account and no $40 credit in sight. What should I do about this? I know they said the credit could take up to 10 days. Of course it can, why not! As you can probably tell, this really makes me unhappy. I know it's only $40, but the principal of being totally screwed around on the dining plan just really irks me. We did the dining plan in '08 and had nowhere near the problems we had this this trip! Any thoughts/suggestions/reassurance? Thanks! I appreciate it! Needless to say, I really don't think we will do the dining plan again, too much work and not really worth it.
This dinner was not a good experience at all! The server sang to my daughter for her birthday with my name, but it was my birthday. We went with it. The server mixed things up the entire dinner and was sooo slow. All in all, we were there two hours for dinner. Not fun at all!
But my main issue is this: We went to pay and they ran our dining plan. We were supposed to have 3 adult TS credits and 2 Child TS credits. For some reason, the credits were very messed up. This took forever to resolve and never did get resolved to our liking!
I went to the registration desk and we found out that we had been wrongly charged a TS at POFQ when we got CS. So the CM at registration figured it out and credited our account so that we had another TS left. He assured me it would work, they would run it and all would be fine. Went back to the table, waited for 15 minutes. DH and I both had to ask for our server to come out. She finally came out with a manager or hostess, something like that and they had run it for 60, should have been just 20 for a tip. They said we would have to get the credit at registration. We went straight to registration and the same CM I spoke with earlier said that we had no balance. Nothing had been put through. I had just paid our balance and the balance was still $0. I was skeptical. Sure enough, as we were leaving the next morning, I checked out account and an automated 'debit' had gone through for 60 from Boatwrights. Called front desk, the CM credited our acount for $40 and I told him I would be there right away. We went straight to registration before we left and got the receipt. Well, the $60 is out of our account and no $40 credit in sight. What should I do about this? I know they said the credit could take up to 10 days. Of course it can, why not! As you can probably tell, this really makes me unhappy. I know it's only $40, but the principal of being totally screwed around on the dining plan just really irks me. We did the dining plan in '08 and had nowhere near the problems we had this this trip! Any thoughts/suggestions/reassurance? Thanks! I appreciate it! Needless to say, I really don't think we will do the dining plan again, too much work and not really worth it.
and told her that she had made a mistake and owed her more money. She did not seem overly grateful that I just saved her but and she went to track down a manager.
and resolved it immediately, We had problems with our meal at LTT and they reversed all credit use for the meal to make it right. Overall I have seen Disney do a better job then most at paying for the mistakes of their employees.
