Disney Dining NO help at all.

[chelle102]

I made a mistake. I was getting voice mail everytime that I called CR IPO office. I wanted to check on my ADR’s to see if I got everything that I wanted. So I decieded to just call WDW-DINE. Boy was that a mistake. First she argued with me that I was not in Concierge at the Contemporary, that I was in a basic standard room. After telling her over and over that I am in Tower Club, she would say no this a standard room. I told her that is was a standard room in Tower Club. Finally she says “ I have been trying to tell you that maybe you don’t understand what I am talking about?” I tell her that I just need to know what ADR’s have been made for me. She’s says three, and then “Is there anything else that I can help you with?” At that point I decieded it was best if this conversation ended. I guess I will email IPO. I was just so excited to find out, and she has ruined all my excitement.

 

[BlindTyldak]

I made a mistake. I was getting voice mail everytime that I called CR IPO office. I wanted to check on my ADR’s to see if I got everything that I wanted. So I decieded to just call WDW-DINE. Boy was that a mistake. First she argued with me that I was not in Concierge at the Contemporary, that I was in a basic standard room. After telling her over and over that I am in Tower Club, she would say no this a standard room. I told her that is was a standard room in Tower Club. Finally she says “ I have been trying to tell you that maybe you don’t understand what I am talking about?” I tell her that I just need to know what ADR’s have been made for me. She’s says three, and then “Is there anything else that I can help you with?” At that point I decieded it was best if this conversation ended. I guess I will email IPO. I was just so excited to find out, and she has ruined all my excitement.

WOW! Did you get her name? I know some CM's are more outgoing than others but there was no excuse for that. If there appeared to be a problem on her end with your room reservation she should have stopped right there and looked into it. I'd call back, ask for a supervisor, and also ask if there is any way they can see what CM last accessed your account so it can be addressed, and get your questions answered to your satisfaction.

 

[sistertrip]

It sounds like you either got a cluess CM and Disney Dining, or that there's really poor communication between them and IPO.

What is IPO, by the way?

 

[shasess]

I would call back and try to talk to a different person. Here's some pixie dust just in case.

 

[disney queen]

i would call back and ask for a supervisor. actually, this is just what i did earlier this week in regard to my MVMCP tickets. i called the regular number and instead of selecting the dining options i listened to all and selected one for other questions. this kind CM did get back w/me and called me the next day. call back. good luck! and always write down the CM's name!

 

[chelle102]

I did call back and got a great CM. She gave me all my confirmation numbers. She even gave me some ideas for a few more ADR's, she really was great. Made me feel so much better.

 

[Lizzybee]

Yep sometimes you just gotta hang up and call back to get a CM who is more helpful or knows more. I got one named Velma who insisted the AirTrans fare thru WDW travel wasn't valid for Chicago or Milwaukee, even though the CM I originally booked with said it was for everywhere. So after a minute of trying to convince her to look again. I hung up and redialed really quick and guess who I got??? Velma By the time I got a chance to call back the good flights out of Milwaukee were booked so I have a great flight time out of Midway, but we return to the South Side of Chicago at midnight

 

[bluejasmine]

Im sure that CM had to note your calling in so I would call back and get another CM and check on your ADR then ask to speak to a supervisor and report that rude CM!! For heavens sake if you can count on friendly serivice from WDW the happiest place on earth what is this world coming to?? lol

 

[CR Resort Fan 4 Life]

If you called the CR IPO Office, what made you then call WDW-DINE?

 

[chelle102]

If you called the CR IPO Office, what made you then call WDW-DINE?

The reason that I called them is bc I was only getting voicemail for the IPO office, I was very excited and wanted to know if I got everything that I wanted.

 

[CR Resort Fan 4 Life]

Oh right I forgot that you mentioned that lol. At least you knew that all your information was correct & the Cast Member was wrong.

 

[Olallamom]

Last week I called dining to change and add some ADR's, well I got not one but 2 of the worst CM's I have encountered. The first one was just rude, the second one was clueless. She was reading from a script.
I don't know if disney has hired a bunch of new people in dining or what.

 

[AngienLuLu]

Maybe she was a new employee or hasn't had the complete training course yet. I don't know, I am just trying to give her the benefit of the dought. You should definately report it, though.

~LuLu

 

[disgram]

Sounds like the one I got when I called and asked for a printout of what I have left to pay. She was rude and just plain terrible. When I tried to explain what it was I wanted she said to me "I have been trying to tell you maybe you don't understand what I am talking about"! Sounds like the same!!! Needless to say, she did not send me what I wanted and so NOW I have to call again and pray that I don't get her!!!! She had two names if I recall right.

 

[kaytieeldr]

Oh yeah, Olallamom. I bet I got that same clueless CM! After I made two ADRs (and she sounded like she was reading from a script), I said something about realizing they're not holding a specific table for me. She insisted that yes, they would be - that's what reservation means. If this was my first trip and I got there and found out what ADR really is, I'd be irritated to say the least.

 

[Olallamom]

I realize that Disney is always gaining new employees, they just might want to put a little more effort on training the new ones. After all isn't Disney all about customer service, that is what sets them apart from other Theme parks.

 

[willis37862]

Sounds like the one I got when I called and asked for a printout of what I have left to pay. She was rude and just plain terrible. When I tried to explain what it was I wanted she said to me "I have been trying to tell you maybe you don't understand what I am talking about"! Sounds like the same!!! Needless to say, she did not send me what I wanted and so NOW I have to call again and pray that I don't get her!!!! She had two names if I recall right.

Too funny!! Cause I called this week and got a rude cm and she had two names (I can't remember them though ). I told her I changed my mind about the changes I wanted to make and called back and got someone else to help me. I have noticed that planning this trip I have either got overly nice and helpful cms or very unhelpful ones. One lady was bordering on rude with me. I hate to report people though but some of them need to be moved to another job at Disney .

 

[Karnak]

I don't get it. (Guess I must be a bit slow on the uptake.) Why would anyone feel the need to call back and confirm dinner reservations?

I've made several trips to WDW in the past, and had many meal reservations at many locations in the world ... some at resorts, and some in the parks.

When I've made reservations, the CM has ALWAYS given me a conformation number over the phone, which I always write down and have on hand when I arrive at the resturant.

But my name has always been enough, they have ALWAYS had me in their computer screen readouts, and they have never asked for my conformation number. (Sometimes the CM asks me for the time of my reservation; I think that's just to make it faster to fine me on the list.)

WDW meal reservations have worked smoothly for me in the past, and I think they do a great job of keeping up with all the reservation information they have to deal with.

So, my question is, why do some folks feel the need to phone WDW about reservations that they have already made?

Thanks.

 

[Cheshire Figment]

Disney has multiple call centers. When you call Dining, you may get Orlando (where the people are local to WDW), Tampa (where they are about 1.5 hours away by car, or somewhere in Kansas (where many of the people at the call center have not been to WDW in over ten years). The understanding these people have about WDW and the Guests can vary; for some it is just a job.

I know from a friend who used to work at the Orlando call center that all their calls are taped, they are very often monitored and they are graded on the quality of the calls.

In addition, most of the people at the call centers, especially with "unusual" names, are not using their real name but one that is assigned to them. That way if you say "I talked to Mike" at a certain date and time there would have been only one person on duty named Mike and they would know who that was.

 

[cseca]

I try to confirm my ressies before my trips, but sometimes I forgot.
The reason why? I've had to "argue" with a CM at a restaurant about whether I have a ressie or not. Unfortunately at that time I didn't bring my ADR # and after some convincing they found that they mispelled my last name. Hence, couldn't find it. Altho they finally found it under my phone number...
CMs mispell my last name all the time, I'm used to it by now so I try to avoid possible blood pressure increase when I'm on vacation...