disney customer service

[erinuga]

thanks to everyone who responded to my last question about why we go back to disney time and time again!
i am also interested in disney's customer service....soooo.....if you have a great story (or a terrible one) about the customer service in wdw- i would love to hear/read it!
thank ya thank ya

 

[transparant]

I have a great story! When we were at WDW a year ago...we returned home only to realize that my 3 daughters had lost their character autograph books! THEY WERE DEVISTATED! Then about 4 days of us being home - we got a package in the mail...it was the books! Thank Goodness we wrote our address in them immediately after purchasing them. Someone found them, took them to customer service and they sent them home to us asap! What a nice surprise it was for my girls!

 

[Disney Princess 6]

That IS really nice! I'm going to go write our address in ours tonight. Good thinking...

 

[Penny2]

About five years ago we went on a trip to DW and I packed two older beach towels to use at the pool. When we were packing I decided to leave them as they were getting worn out and I thought I'd buy new ones the next summer. About two weeks after we got home we got a letter saying that we left something in the room, could we call to make arrangements for them to return it. When I called to tell them we didn't want the towels they asked if they could donate them to a local charity. Of course I said yes! In the conversation I found that many of the items left or lost are donated to charity after a while. I think that this is nice and being a good corporate citizen!!

 

[Dan Murphy]

This is a VERY old story, going back to my original trip reports, '99, scroll down to the section on Xenia, the CM.

Xenia and my first pixie dust


Great stories, the magic is there, at the World.

 

[Trish5768]

I bought my DD a ring she wanted that had her intial and a Mickey head on it, in DTD. The next day we went to Epcot and she realized that she had lost it. She was so upset and crying so hard that a CM at Mousegear came over to help. I explained what had happened and the CM was real sorry that had happened etc. Well she went and got the manager and they found Alexa another ring, and gave it to her NO CHARGE.

Needless to say, Alexa was thrilled and I could not believe the incredible kindness these people showed her. They went above and beyond any expectations that I would ever have had. I thought they might find her one, I never in a million years figured they would give her it for free.

I know she had that ring on, when we left for Epcot. I saw it on her finger on the bus-what happened to it is anyones guess.