Disney customer service phone call question

[melissarose]

I wasn't really sure where to post this!

When I returned from my trip in February I emailed Disney with some of my concerns. About a week ago I got a voicemail from a customer service rep at Disney saying she wanted to discuss my comments. She left me a message and said she would try back again soon. I didn't call back because (stupidly there is no toll free number to call from Canada!!!!) it is long distance, and she said she would call me back in a few days.

She called me again on Monday and I missed the call! She left another message, and she told me to call her back and let her know the best time to get in touch with me. This time I called back in the evening via Skype and left her a voicemail with the best time to reach me. She hasn't called back yet and I know she is going to call when I am at work or something else, and this telephone tag will continue!

Basically, what I want to know from anyone who has received a call like this after complaining or brining up any issues, is whether or not she is going to actually do anything for me, compensate me in some way (I'm not really after that and don't expect it, I am just wondering) or if she is just going to tell me she is sorry to hear of my bad experience and she will pass along my comments to the higher-ups. I'm not going to sit by my phone waiting to speak with her, and I probably won't bother trying to get back in touch if she's just going to say, "sorry but there's not much I can really do for you".

I've already sent my comments in a lengthy, well thought out email, so I don't feel like I need to reiterate them to her, but I'm just wondering if there is a good reason to actually speak with someone? Is there any benefit?

 

[quigs3]

I sent an email addressing a problem we experienced during a trip to WDW, and then I played phone tag with a rep just as you are doing now. It was so hard to connect that I started to think she was purposely calling when she knew I wouldn't be home. At any rate, when we finally connected, she apologized for our problems and told me next time I should address my concerns before we leave the resort. That was it. I honestly would have preferred an emailed apology rather than the ten days of phone tag.

 

[Shelly F - Ohio]

I've emailed them before about a problem with our room that was not addressed even though I went to the front desk with the issue.

The day we arrived MK was open till 2 a.m so we did not get to our room till after 2 in the morning. THat is when we noticed the couch was broke. If you sat on it, it fell forward. The fridge ran none stop too. THe next morning I stopped at the front desk and told them about it. Again it was a long day at the parks and when we came back nothing had been fixed. But the next morning we were checking out so I did not peruse the issues. But I did email the customer service dept and even gave them the name of the CM I talked to at the desk.

WDW called me back and refunded our points for our stay.

I have also emailed them about the lack of hand sanitizers at the Poly club level lounge. I voiced my opinion about fact that there is no bathroom close by for people to wash up and it would be a good idea to have hand sanitizers in the lounge. They did call me back but I have not stayed Club Level since then to know if they did anything about it.
So they are concerned about our issues.