Disney customer service aint what it used to be

[Ikaikalani]

I'm not sure what the cause is, or if it's just my bad luck on timing, but I'm finding that dealing with Disney customer service is getting more and more frustrating. Recently I had problems with their app. They sent me to my phone provider even tho it was clearly their app that was the issue, but away to Verizon I went anyways, to no avail. Then, just as I suspected, the app "corrected" itself two days later. Good thing I didnt drop 1k on a new fon as Disney suggested. Tonight, hitting another app glitch, I called customer service. Hold time over 2 hours!!! As an alternative, I tried the "chat with us" feature. 15 minutes to type out in detail explaining my issue, only to get an auto response that advised they were too busy to answer. The insult to this is that I'm trying to purchase magic bands. So basically I need to spend 2 hours on hold for the privilege of giving them more money. The last experience I had where I was fortunate enough to speak to a person, it was very similar to talking with Comcast customer service or something, not much cheer, no "have a magical day", just hold please, I'll transfer you to technical assistance where I promptly got lost in a tree of choices, none of which led to a person, let alone a resolution. We're dropping 10k on our upcoming cruise and park stay. We deserve better.

 

[Jimmy Mouse]

Welcome to the new normal.

 

[rwdavis2]

Is the App the only way to buy Magic Bands?

 

[lovethattink]

I can’t select magic bands from my phone app. But I can from my laptop. Or from the website on my phone. Have you tried that way?

 

[Grumpy92]

Is the App the only way to buy Magic Bands?

You can purchase magic bands on shopDisney and they also have them in the parks , resorts and Disney Springs. It is easy to set them up on your phone or tablet when you get there.
But I have to agree with you on the service we are paying more and getting less. Why would you pay for parking and then no tram in a huge lot, instead you are told to walk, when most of the day I will be walking in their park. It was pretty difficult to pre register the DAS and took several tries. It is the little things now that I find much more annoying. This is the new normal at Disney, but on the upside you find that old service on the cruise.

 

[Mle8308]

Is the App the only way to buy Magic Bands?

If you are staying on property and want the discounted Magic Bands, you do have to go through MDE. I find it works best through the website, not the app.

 

[Ikaikalani]

I can’t select magic bands from my phone app. But I can from my laptop. Or from the website on my phone. Have you tried that way?

I have, thanks. We finally got a live person around 1130 pm who 're-linked' all our guests. She then told me to log out and back in and we'd see them. I logged out, but when logging back in I only got the spinning circle thing, then it would time out. After a try or two I had my partner try on their account...but they got the spinning circle too. So then, with both phones just spinning, I logged onto the laptop. Same result...spinny circle thing. With all 3 spinning I told the cm that I felt like a chinese plate spinner...lol. After about 10 minutes of this I told the cm that we would just keep trying and call back again if any issues. She was nice and apologetic. I mentioned that I hoped that this wouldnt happen when we tried to get ROTR tickets at 7am. She sorta sucked air in and mumbled something like 'me too', in jest I'm sure. We are just so happy we got the privilege of spending 4 hours on the phone to feed the mouse more money!! Good Times!