Hi,
I talked to Bank 1 and they told me I can charge back to the rm with my rm card and just use the certificates to pay off some of my balance at the end of our stay, unfortunately we usually charge more than I will be getting in certificates, but even some $$$ takin off is better than no $$$$. but this will take care of any differences in the amt of certificate and differences in change not given back.
I did find out that your points may not be there if your transactions are not done before your billing date, so it is important to make sure whatever you are counting on go thru at least 2 days before your billing date ends. This way you have all the dollars you are entitled to before you actually call and request them.
Hope this helps. I will be ordering my the begining of Oct.
Nancy in CT