Disney Calling...

[rwdavis2]

According to Josh on Easy WDW Disney is call people to try and get them to change their MK FP+ reservations to somewhere else during Easter week. But they have not added EMH mornings or posted extended hours for the week. He's speculating this is due to the CM cutback over the last few weeks.

Hopefully all this will yield enough complaints to re-staff the parks properly.

 

[Disneylover99]

Sheesh! Don't they have to pay people overtime to make these calls?

 

[mshanson3121]

According to Josh on Easy WDW Disney is call people to try and get them to change their MK FP+ reservations to somewhere else during Easter week. But they have not added EMH mornings or posted extended hours for the week. He's speculating this is due to the CM cutback over the last few weeks.

Hopefully all this will yield enough complaints to re-staff the parks properly.

Are you fricking kidding me? That is perhaps the most pathetic thing they've done yet. In all honesty, if they called me and asked me to do that, I would tell them they can cancel my whole reservation.

 

[mom2rtk]

Seriously? They're trying to get them to swap to another park? LOL. I heard about the calls, and thought they were trying to get people to show up earlier to make sure they did not get locked out on capacity issues.

That's rich. They close a bunch of stuff in the other parks. They cut hours and entertainment in the one park that has an ample selection of attractions. And they try to talk people into going to a different park? That's just wild.

Someone who gets one of those calls should try to negotiate. Maybe agree to DHS if they give them 3 extra "anytime" fastpasses. It might just work!

 

[Disneylover99]

Are you fricking kidding me? That is perhaps the most pathetic thing they've done yet. In all honesty, if they called me and asked me to do that, I would tell them they can cancel my whole reservation.

I would just say, no thanks.

 

[mshanson3121]

I would just say, no thanks.

Good for you. They'd lose me as a customer right then and there based on the principal of the whole thing, especially with everything else going on.

 

[prestoncaldwell]

According to Josh on Easy WDW Disney is call people to try and get them to change their MK FP+ reservations to somewhere else during Easter week. But they have not added EMH mornings or posted extended hours for the week. He's speculating this is due to the CM cutback over the last few weeks.

Hopefully all this will yield enough complaints to re-staff the parks properly.

They just today extended March 22 to 8 AM from 9. Stay tuned.

 

[Disneylover99]

Good for you. They'd lose me as a customer right then and there based on the principal of the whole thing, especially with everything else going on.

Unfortunately, I don't think the people making those calls would care. They'd probably be happy. They would have done their job.

 

[pigletgirl]

Are you fricking kidding me? That is perhaps the most pathetic thing they've done yet. In all honesty, if they called me and asked me to do that, I would tell them they can cancel my whole reservation.

Little dramatic, eh?

 

[rpb718]

If it was anyone but Josh reporting this I would have scoffed at the report.

Quite frankly, if Josh were to do tours of WDW I'd be all over it. The various rants on restaurants, price increases and staffing cutbacks alone would be priceless.

 

[mshanson3121]

Little dramatic, eh?

Not at all. If you're going to ask me to spend thousands of dollars to visit your theme park, require me to make extensive plans months in advance based on ADR/FP+ etc... and then turn around and call me up and say, "Sorry, we made a boo boo and have cut back too many workers and we're going to be too busy, so will you please change those plans", especially given everything else that is going on with them? No. I'm sorry. I would not go. I would cancel my plans, and go elsewhere for less money. That is absolutely horrible customer service, and I think it's extremely sad that they've allowed themselves to get to the state of having to do this. All that said, behind my reaction is the knowledge that we drive so there would not be any flights to cancel and lose money on, and we can cancel up to 2 weeks in advance where we rent without penalty (but you also can cancel up until a certain point with Disney, too). If I were going to lose any significant amount of money by canceling, then no, I would not. But it would most definitely be my last trip.

 

[Angel Ariel]

This is ridiculous. They *know* that Easter week reaches capacity. They need to properly staff the park and have the hours open to accommodate the crowds they know they are going to get. There's no excuse for what they're doing. If they're doing this during Easter week, I fully expect the same come Christmas week. Absolutely horrible customer service.

 

[lvstitch]

They just extended the hours the week before Easter.

 

[mshanson3121]

Unfortunately, I don't think the people making those calls would care. They'd probably be happy. They would have done their job.

Probably not. It doesn't really appear that Disney cares much about their customers at all these days. Except as a dollar sign.

 

[Disneylover99]

This is ridiculous. They *know* that Easter week reaches capacity. They need to properly staff the park and have the hours open to accommodate the crowds they know they are going to get. There's no excuse for what they're doing. If they're doing this during Easter week, I fully expect the same come Christmas week. Absolutely horrible customer service.

As long as they're simply asking, the answer should be no. Once they tell you they're changing your fp's to another park, that's when I think cancelling could be the right thing to do, if you feel strongly about it.

 

[mom2rtk]

Not at all. If you're going to ask me to spend thousands of dollars to visit your theme park, require me to make extensive plans months in advance based on ADR/FP+ etc... and then turn around and call me up and say, "Sorry, we made a boo boo and have cut back too many workers and we're going to be too busy, so will you please change those plans", especially given everything else that is going on with them? No. I'm sorry. I would not go. I would cancel my plans, and go elsewhere for less money. That is absolutely horrible customer service, and I think it's extremely sad that they've allowed themselves to get to the state of having to do this. All that said, behind my reaction is the knowledge that we drive so there would not be any flights to cancel and lose money on, and we can cancel up to 2 weeks in advance where we rent without penalty (but you also can cancel up until a certain point with Disney, too). If I were going to lose any significant amount of money by canceling, then no, I would not. But it would most definitely be my last trip.

So many on these boards scoff at people who are unhappy with the direction Disney is going, poking fun at the fact that they are following through still on long scheduled trips. Now someone says they would be willing to pull the trigger and cancel and that gets scoffed at too.

That might just push me over the edge too. Does Disney think you could just swap out those long planned FPs for another day? Say you took them up on their advice and considered another park. Are you going to find FPs for 7DMT and A/E on another day at this late date?

I wish I could hear one of these calls. It sort of sounds like they're trying to scare people into changing plans.

 

[DisDadDVC]

According to Josh on Easy WDW Disney is call people to try and get them to change their MK FP+ reservations to somewhere else during Easter week. But they have not added EMH mornings or posted extended hours for the week. He's speculating this is due to the CM cutback over the last few weeks.

Hopefully all this will yield enough complaints to re-staff the parks properly.

WHAT?!?!?

 

[AnnaKat]

Speaking of the dollar sign, Disney could implement a new policy to prevent MK closure due to capacity being reached. Since they are saying they expect MK to close to on-site resort guests on each of those 3 days after Easter Sunday, they could make ALL guests pay a $50 surcharge for each of these anticipated capacity -maxed -out dates. It could be on a SAME DAY, first come, first serve basis, & ALL guests would receive a special wristband, like for the Parties. ALL $50 surcharged guests would be guaranteed entry, UNLESS MK STILL reaches capacity! In THAT case, the bean counters have even more how-much-will-guests-pay data for their future Tix price gouging.

 

[Angel Ariel]

As long as they're simply asking, the answer should be no. Once they tell you they're changing your fp's to another park, that's when I think cancelling could be the right thing to do, if you feel strongly about it.

We will agree to disagree on this point. Disney is the one that created this ride reservation system. People are using it as Disney intended. Disney has no business asking people to reschedule their FP+ like this. It's one thing when they decide to do a refurb, and FP+ have to be rescheduled...that's maintenance issues. Asking people to reschedule their vacation plans (i.e. go to an entirely different park than the one you were planning to go to as stated in the OP) less than 2 weeks before that vacation? That's something entirely different and unacceptable, IMO.

Of course my polite answer to the CM would be no. I would also be following that up with a polite, but very strongly worded letter, to WDW management.

 

[abja09]

I'll be at WDW Easter week and as of now I have not received a call to reschedule my FP+ for my MK days.