Disney CALLED me yesterday!

[Fitswimmer]

First, a little background. We had a lovely visit to WDW from 11/26-11/29-short and sweet. We had a truly magical trip, from the first "Welcome Home" at SSR, to the "Thanks so much for using Magic Express" at OIA. Had a lovely Happy Birthday on 11/28, saw the Candelight Processional with dinner in Germany on 11/26 and checked out the Osborne Lights. Yes, the TV in our LR had fuzzy sound and we always seemed to justmiss the resort bus we were waiting for-but nothing to ruin the good time.
So, after I got back I sent off a Thank You email to WDW and mentioned how nice the CM's were and how spotless the room was and in general what a magical trip it was. Yesterday, I'm working at home and I get a call. I check caller ID and the first 3 digits are 407! Well, as any good DIS'er knows, that's the magic area code!!!! Of course, I'm answering that! I spoke for about 30 minutes with a lovely CM named April who thanked me for writing about my visit! We talked about the holidays at WDW and our next little trip next week. She also emailed me a cute e-card with the Disney snowman on ToT!
When friends and family ask me why I keep going back to WDW over and over-I'm using this story to explain why. What other company would do that??

 

[disneycutie84]

Thats fantastic!
Just reminds me why I love Disney so much.

 

[Ileana]

That's the thing though, people general only contact company's when they want to complain. When someone contacts a company to say "thank you", it's a breath of fresh air, and should be acknowledged as much as a complaint, if not more.

 

[ohpoohmetoo]

Thanks for sharing your story it's so nice to hear about a good experience!

 

[rkandmjsmommy]

Its great to hear of nice trips, glad you had a GREAT time!!!

 

[jm1008]

can you provide me with the email address. We had a wonderful tour guide that I would like to recognize

 

[Vickie46]

I would love to know the email address too!

 

[MikeAidanEoinMom]

can you provide me with the email address. We had a wonderful tour guide that I would like to recognize

wdw.guest.communications@disneyworld.com I also sent a Thank you to Peter and Wendy for making the Family Magic tour even more wonderful for my son Aidan. They called me also!! (Not Peter and Wendy!!!LMAO)

 

[TAKitty]

It is nice to hear of a magical report! I truly love everything when we are at Disney!

 

[metsfan11]

This makes me love Disney more than I already do!

 

[ugadog99]

Thank you...thank you...thank you for such a positive thread. I agree that experiences like yours are the reason I continue to return to WDW.

 

[Cyndibear]

Thanks for sharing your wonderful call. Makes me all warm and fuzzy (and a little teary) inside! Disney is great.

 

[CaptHook34]

Very cool, thanks for sharing

 

[Fitswimmer]

wdw.guest.communications@disneyworld.com I also sent a Thank you to Peter and Wendy for making the Family Magic tour even more wonderful for my son Aidan. They called me also!! (Not Peter and Wendy!!!LMAO)

You beat me to it-I didn't have the address at work so I needed to get home to post it. Thanks for covering for me!

I'm glad so many people have read and commented on a positive thread. There's a lot of negativity on here lately and I was trying to show the other side of WDW!

 

[scrump]

Thanks for sharing! That's so great to hear.

 

[Tinkerbell424]

That's really nice of the Disney Company to do!

 

[MikeAidanEoinMom]

You beat me to it-I didn't have the address at work so I needed to get home to post it. Thanks for covering for me!

I'm glad so many people have read and commented on a positive thread. There's a lot of negativity on here lately and I was trying to show the other side of WDW!

No problem anytime!!

 

[HSMndLKfan92]

That's so wonderful!

Another reason to be "home" sick.

 

[Cdn Friends of Pooh]

Thanks for the email - I wanted to write to Disney to give them kudos for making our 7th anniversary dinner at Boma a most wonderful one.

Bonny