I was on the DC toll-free line at 8:00 CST and waited on hold so long I was afraid everyone was snagging my room. I kept the home phone on the DC line and used cell phone to call 407# and lo-and-behold toll line picked up almost immediately. I had been on hold for DC for at least 5 mins.
Very frustrating!
Lesson learned - If time is the issue don't use toll free.