Disgusted with Delta

[Letsbgoofy]

I checked my Delta flights for June yesterday. My itinerary was showing our 7:30 pm flight leaving Orlando and getting into Cincinnati at 9:10 pm. Our connecting flight was changed - we were leaving Cincinnati at 3:35 pm rather than 10:05 pm.

Since this is obvuisly impossible to do, I called Delta to see what was going on. I was told either to take the 11:55am flight that day, or wait until the next day to fly because our 7:30pm flight had been cancelled.

I have never had a flight change by over 7 hours, and have never dealt with people who were as rude and unhelpful as the Delta reservationist and supervisor that I spoke with.

Does anyone have an email address where I can make a complaint?

 

[SyracuseWolvrine]

I don't have an email address, but if you go to http://www.planetfeedback.com/consumer it has a tool that will help you write your letter, and then send it electronically to Delta.

 

[pumpkinboy]

In a case like this, I believe you are entitled to a full refund upon cancellation, sinc ethe schedule changed so radically. Then you could perhaps book with a nice airline like JetBlue.

 

[Jestocost]

I'd call back and politely, but assertively, ask them for some other options. If those are your only options through CVG, could they, perhaps, reroute you through Atlanta for a time closer to what you originally booked? They should be willing to make a number of concessions, since the best they can do is make you leave MCO 7.5 hours earlier than planned. If not, I agree that you should demand a refund with no penalties and quicky rebook your travel.

Just curious, are you going into JFK, LGA, Newark or an airport out of the NYC area? (I'm assuming it's somewhere in NY based on your posted "Location.") If it's JFK, Delta's Web site is still showing a 10:05 p.m departure from CVG in June.

 

[bballmom56]

If you can fly into Newark, Delta's partner airline, Song, has some non-stop flights from Orlando.

 

[inkkognito]

I used Planetfeedback for Delta once and got no response.
They had made a mistake, and when I went to the customer service desk at MCO, the agent was very upset because I (a woman) was handling the issue while my husband just stood off to the side. He had some major gender issues, and he called me a liar and said that he refused to speak to me. Then he started yelling at me because I wrote down his name to go speak with a supervisor. First he said his name was not the one on his tag, and then he called me a liar again. A supervisor eventually handled it, but I still would rather walk than fly Delta.
Barb
Visit the Platinum Castaway Club at: www.castawayclub.com

 

[Jestocost]

Originally posted by bballmom56
Delta's partner airline, Song.

In this case, "partner airline" is corporate speak for "Song is owned by Delta, but operated separately." If you have problems with Delta, your money is going to the same place if you fly on Song. Realistically, however, you may have a better chance of getting Delta to rebook you on Song than on another airline.

 

[rsschneck]

Sorry, but I do. The last time we had a problem was in October. Their plane had a mechanical problem and our whole day was rerouted. I thought they did their best to accomidate us, but we ended up cutting all flights so close we were running through airports with a 6 year old. Not super fun!

Anyway, we are frequent fliers and I simply got on the internet under the frequent flier area and calmly wrote an email about our flights. I received an email within a day and then received 3 $75.00 travel vouchers for our trouble.

I would call back or email them directly with your situation and concerns and see what happens. I have always had positive results with Delta, now UNITED is another story. I won't fly with United because of poor customer service. We have had more then one bad experience with THEM!

Good luck and keep us posted!Sending Pixie Dust your way!

 

[Goof]

I have to defend Delta. My family and i have had nothing but positive results with Delta, its flights and customer service. I am sorry that you ended up with what sounded like an employee who most likely should not be manning the phones. I had a problem with flight times awhile back (but not as rough as yours) and i immediately called and receeived a customer service representative who not only was very courteous, but professional as well. My concerns and flight problem was immediately taken care of and corrected. The representative went out of his way to insure that i was completely satisfied before we ended our conversation.

To my surprise, a few days later i received an email from this representative inquiring again, if i was satisfied with the changes. After this, i emailed them from their website and expressed my gratitude for the excellent customer service i received and within 24 hours i received another email from one of the Managers of customer service, thanking me for taking the time to write and express my pleasure.

Sorry again, that you had this problem and hope it never happens again.

 

[Letsbgoofy]

We live in NY, but not near the city!!

They did offer a refund. The problem is that the fares are now about $70-$100/person higher than they were when I booked. I think that's what made me so mad, the "We can't help you but we will give you back your money" attitude. Obviously, Delta does not need the business right?

They did have a flight out 2 hours before our original flight, but that flight was part NorthWest and Delta told me they were not able to put us on NW flights (that was the flight that was $70 more per person; we could have cancelled and booked that ourselves).

We ended up taking the first flight out the next morning. It was cheaper to get a hotel room for another night than it would have been to get a refund and rebook with another airline.

I will go to the Skymiles site and write a letter. Thanks for all the help.

 

[CarolA]

I usually have success with Delta, but any of them can have a bad day.

I won't fly AA, but others love them.

You pay your money and you take your chances.

These flight changes could and do occur on any airline.

 

[Iheoma]

Hi,

I've got some serious problems with Delta too. Recently they cancelled a 5:30 a.m. flight because the crew hadn't had appropriate rest time on the ground and rescheduled it to 7:30 a.m. When I complained at the ticket desk they told me "We called your house to let you know about the change". Well that would have been nice if I was actually at my home - instead I was visiting family members in another STATE. This was my return home trip. How was I supposed to know to check my home voicemail before leaving to get a flight Anyway, it wasn't nearly as bad Letsbgoofy's situation but it really burned me up. I haven't flown Delta since and I won't ever again.

Iheoma

 

[Esmerelda]

two words....Delta...sucks....

I have never had ANY good experiences with Delta....late planes...ALWAYS overbooked (gee, the other airlines seem to never have this problem....hmmmm?), rude attendants.....you name it...we've dealt with it. I wouldn't fly Delta if they offered me and my boys RT for life with their company... We have flown on SW, Airtran, Delta, US Air and AA and only had problems with Delta....kind of odd we think.

I would call them and tell them the flight change times are NOT acceptable to you and your family....as you have plans that cannot be changed. I would demand they make it right (if Delta can ever do such a thing?)


just my 2cents worth...
Esmerelda...

 

[CarolA]

I am going to defend Delta in Ihoma's case. Delta did all it could be expected to do.... Also, crew rest is federally mandated rule (Do you want a sleepy pilot?) I always give the airlines my cell phone number when they ask for a phone number. That way they can track me.

If you have an early AM flight like that I always call the airline and verify everything is on time with ANY of them especially if there is any bad weather.

May I make a suggestion. Don't DEMAND anything at first... start nice. I have been known to get great things from airlines by being sweet. (It helps if your being sweet is directly behind the XXXHOLE who was DEMANDING stuff!) My personal fav was on Delta. The Atlanta airport was closed due to a thunderstorm. There was lighting ALL over the place, power went out a few times etc... REALLY BAD. My flight to Orlando had to divert to Greensboro for gas. I was standing in line to see what we could do. The man in front of me wanted on the next flight to Orlando which I did alos. Heproceeded to cuss out the gate agent. (I guess he thought she was God and could clear the skies? He claimed the planes could have landed and taken off..... WHAT?) He did not get on the next plane, but was told he had to wait on the flight to get in from Greensboro. I walked up, went out of my way to be nice and got rebooked in FIRST class on the next flight out.

 

[Goof]

A smile and a little courtesy goes a long way