To those that asked what happened on our Nov/Dec trip...we have a SN son. We ordered a SN stroller to use as a wheelchair for him. We asked for a ground floor (he doesn't like elevators!) close tot he parking lot. (the Liberty Stroller is HUGE! There is no way we could leave it in the room over night!)
We got a 2nd floor room as far away from the parking lot as possible! They basically said take it or leave it....in not very good English.
Our first morning there, we discovered NO HOT WATER, and terrible water pressure! The shower was a trickle.
To fix the water problem, they had to close our only sidewalk to the parking lot...boarded it up, dug it up, fixed the water pipe, replace the cement, then had to let the cement cure for two days before they re-opened the sidewalk on our last day.
Complaining to front desk got us NOWHERE! So I sent my TA an email. She contacted the front desk manager. They gave us an autographed picture of Mickey and Minnie and three partially deflated helium balloons. (the balloons were completely deflated by morning). No apology, just these items in our room when we returned from
MVMCP.
I sent a very thoughtful email to Disney and forgot about it. Last night I got a nice call from Fiona at Disney. She was full of apologies and then gave me the comped rooms.
I wasn't expecting to ever hear back from Disney. It was more of a way for me to let go my anger over the only un-magical part of the trip. (but cranky, SMELLY kids are not a great way to spend the vacation! LOL)
Hubby said they should have done more...it was 5 days of inconvenience. (in fact, had it not been that we were doing MVMCP on the last day, we would have left...it was THAT bad!)
We still LOVE CSR (and have stayed there multiple times)but we are thinking about POFQ this next trip.
Now, in their defense I will say...1-the CM checking us in did not speak enough English to understand that we were requesting the room for handicapped reasons (and it was on our original room request and was confirmed by our TA three days before we arrived); 2- they DID give us the option of waiting for another room (but they already had my DIL in tears at that point...the CM told her she would have to wait for 3 or 4 hours and could not leave the lobby while we were waiting!) and 3- the food court was phenomenal! (where else can you get a steak for a CS meal?)
And we were able to spend the whole day at the parks and not worry about the room issue until we went back each night! The convenience of where CSR is located also is a big plus! We really do love this resort.
Nini