Disappointment with SSR

[HGLightlyj]

Please let me first say that I love SSR. I like the location,etc. This is merely a report of the condition of one of the rooms. Not meant to upset SSR lovers. I have stayed at SSR previously with a beautiful room and no problems.I had to change my previous reservations because of last minute trip to Super Bowl. (Yea Colts!) I was looking forward to the advantage of the newness of SSR. I had studio room 3432 in Springs section. What a disappointment! The carpet was worn in the traffic areas starting at entry and into sink area and into other areas. Three huge spots (looked like cigarette burns in front of the kitchenette area, three areas in front of couch with very visible pulls and holes in carpeting. Paint missing in scrapes in corners, dirty marks on wall. I felt as if I was staying in a beat up Days Inn. I called to talk directly with the manager at SSR and advised her of the condition of the room and recommended rehab before next guest comes in. I was so tired having been up since 3:00 a.m. I just did not have the energy to move to another room. My last night in Orlando, I stayed at All Star Movies, and it was bright, cheerful, good condition, not worn. I enjoyed staying at ASM more because of the condition of the room. Just f.y.i.

 

[tomandrobin]

Sorry to hear you got a less then "up to standard" room. Hopefully the manager and resort took your concerns seriously. Its unfortunate when you book a room and expect a certain level of quality, comfort, service or view and it fails to meet those expectations.

I hope the rest of your stay went well!

 

[dwelty]

This feedback is important. Hopefully they took notice of your concerns.

 

[Deb & Bill]

Guests need to report room problems to management or at least Maintenance when they arrive in order for them to be fixed.

And, guests need to be responsible to take care of their lodging and not treat it badly. The problems you observed did not happen by themselves.

 

[ClarabelleCow]

What was the managers response??? Did they come look?

 

[btrim]

First, I am sorry you didn't have a good experience with your room at SSR. Luckily, we have never had any problems during our stays there and we love the resort. That said, I want to thank you for reporting the condition to a manager. So many people just complain after they have been there and give the resort a bad name, but they don't give anyone a chance to take care of everything. Things should be in tip-top shape, unfortuantely, there are people out there that feel that they don't have any responsibility in taking care of the rooms no matter where they stay. Too bad there isn't some way to know just who damages the furniture, carpets, walls, etc in the rooms. I do think it is housekeeping responsiblity also to make conditions like this known to management and they should be taken out of inventory until things are fixed. O.K. I have rambled enough on this subject, but I hope you will try SSR again and not let this one room keep you away from an otherwise beautiful resort. IMHO

 

[cobbler]

Also leave a note with the front desk too about the condition of the room.

My last trip to BWV we had some maintanence issues - broken leg on coffee table in LR, it would literally have to be put back in place. Hole in the drywall in the entry, runny toilet and a couple of other things.

I did call maintanence and they are centralized now, from reports that I have been hearing and not at your specific resort. The lady just said Thank you and hung up. So I was sure to leave a list with the front desk about the room.

Sorry to hijack and thanks for reporting the condition of the room. It is bound to happen as the resort ages and this is a good way to keep the rooms looking nice.

 

[wisbucky]

Yes I am curious to as to what the manager said and did. I also want to thank you for reporting what you observed right away. Im sorry you had a room that did not meet your expectations and I too would of been slightly upset. It may not hurt to write a letter and very politely ask if the room was given a makeover before the next guest came in. As an owner in DVC I would hope that it would of been taken care of promptly.

 

[HGLightlyj]

What was the managers response??? Did they come look?

The manager's response was very nice. She said she was writing everything down. I did not request another room. I expressed my disappointment in the condition of the room as a DVC member. I recommended that the room not be put in service until it was restored to DVC standards. SSR management did not
come look at the room while I was there. I've been a DVC member since 2002 and visit 3/4 times a year. This is the first time I have ever experienced a room as worn and tacky as this one at any of the DVC resorts. I also reported this to the Housekeeping Manager. I sincerely hope SSR took my comments seriously.

 

[JKMJ441724]

I'm sorry to hear of the bad condition of your room. I hope they took your report seriously. We are going to SS in a few weeks. I hope I don't get that same room. (Unless, of course, they fixed the problems.)

 

[Luckymommyx2]

First, I am sorry you didn't have a good experience with your room at SSR. Luckily, we have never had any problems during our stays there and we love the resort. That said, I want to thank you for reporting the condition to a manager. So many people just complain after they have been there and give the resort a bad name, but they don't give anyone a chance to take care of everything. Things should be in tip-top shape, unfortuantely, there are people out there that feel that they don't have any responsibility in taking care of the rooms no matter where they stay. Too bad there isn't some way to know just who damages the furniture, carpets, walls, etc in the rooms. I do think it is housekeeping responsiblity also to make conditions like this known to management and they should be taken out of inventory until things are fixed. O.K. I have rambled enough on this subject, but I hope you will try SSR again and not let this one room keep you away from an otherwise beautiful resort. IMHO

I agree...well said. I hope they fix the room before assigning it to any other guests. It's sad that it's in that kind of shape already. Hopefully it was just an isolated incident/room. Thank you for reporting it and I hope you give it another try soon.

 

[doubletrouble_vb]

The thing that is most curious here is the wear and tear on the carpet. No way the carpet should be that worn that soon...it has implications for the whole resort not just one room.

 

[BroganMc]

The thing that is most curious here is the wear and tear on the carpet. No way the carpet should be that worn that soon...it has implications for the whole resort not just one room.

If a place has near round-the-calender occupancy, you can bet things will wear faster. The Springs has been open for a couple years now, right? I noticed a few dings in the dining room table in my Springs 1 bedroom. But then it was an accessible unit and there's not a great deal of space between the table and kitchen counter. I figured some sloppy scooter/wheelchair drivers christened it on the way in. I know my dad just about grazed it one day and he's a careful driver.

This and the story about that BCV room a couple weeks ago make me think there's a bit of a fall down on maintenance. I really blame the occupants more than anyone else. Some people just leave the place a pig sty. Factor some small kids in the mix and the sty gets worse.