Disappointed -- I don't have the Pin discount I was originally told

donnajz

DIS Veteran
Joined
Sep 11, 2006
Messages
903
A couple weeks ago I received an email with a pin code that said 10% off room for stays June 1-30, 2011. When I called Disney reservations, I was told it didn’t state this in the email, but when she looks at it in the computer, it’s for anytime through December 24. She also tells me if I get book a package at a moderate resort, the discount is 25% of the rack room rate. Then she says, in addition, if a book a package, I also get a free ticket upgrade so I can add the park hopper feature as my ticket upgrade. This sounds great!!! So now I say I’ll call back. I tell my daughter we can stay at a POR (25% discount + free ticket upgrade) instead of POP (10% discount). I sit down and figure out how much 10 nights, 11 nights, 12 nights, 13 nights & 14 nights would cost. This vacation is instead of a graduation party and present.

Imagine my surprise when I call to book a 14 night package at POR with and I’m told the price is going to be $3364 instead of $2720. I will have to say the reservationist was very nice and spent about 30 minutes trying to find what the other reservationist found. All she sees is 10% off rack room rate, regardless of whether a value or moderate.

Does anyone have any suggestions?
 
Idk if this would help any even if youhad it, but I always writedown thedate, time, and who I spoke with. Sometimes a company can look things up with this info. I learned to do this after a horrible experiencewith an insurance company. I always start a phone call with , "hello, I spoke with so and so on this date and this time. He/she was very helpful and I was hoping you could help also."
 
Wow! 10 percent is not that great of a discount and 25 percent seems about right for a room discount. Have you tried calling again?
 
Wow! 10 percent is not that great of a discount and 25 percent seems about right for a room discount. Have you tried calling again?

I did try calling again and was told they only see the 10 percent. I'm going to try a 3rd time...maybe it will be "the charm". ;)
 















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