Directv DSL points from MyPoints

[TriciaT]

I wonder if anyone else had a problem getting 3000 points for signing up with Directv DSL through Mypoints. I signed up in Nov/Dec, activated service in Dec and paid for my first 3 months of service. I still have not received the 3000 points. I emailed member services at Mypoints and went back and forth with them for a week verifying my membership and such and now they are asking for a letter from Directv. I have zero chance of getting a written letter from them and if I did, MyPoints doesn't give out there address or phone number. No one at Directv that I spoke with (after calling 4 numbers) has any clue what Mypoints is. I just emailed them again stating that perhaps I could provide them with monthly statements from Directv but unless they give me a name/number of a contact in Directv headquarters, no one in their customer care department is going to write me a letter of verification.

I have never had problems before with smaller payouts. Is this typical of large point awards with them?

Thanks for any info you can give me.

 

[TriciaT]

I'd like to bump this message up to the top again in case anyone has advice for me. This has been going on for 3 weeks. First, they responded to me that they couldn't verify my membership, because I sent it through a different email address, then they asked for this letter from Directv, which I could not get, so I sent them a cut and paste of my last two online statements from Directv and they have not responded since. That was over a week ago. I am getting so frustrated and do not appreciate being ignored by them. Does anyone have a phone number or another way to get in touch with Mypoints? Should I just give up? It is 3000 points or the equivalent of a $25 gift card. Those points were the reason I went with Directv DSL and not another company.

Can anyone help?