Direct Only Booking Website

[RoseGold]

I had a very interesting conversation with the manager line. They are aware that resale contracts aren't able to borrow, even when they are nowhere near the 50% rule. They are aware that inventory is getting released early in the morning. They are aware of the nightmare with MS it takes to borrow a few points. They don't have a solution to these issues and offered to fix my one specific booking issue. They kept blaming the website and the 50% rule and said they are working on it and didn't know when the 50% rule will change. They're not changing the borrowing rules. They have no workaround. Too bad, so sad.

I said I didn't think it was fair that direct gets a special website to book ahead of resale points, because reservations are supposed to be first come, first served -- not first come, first served if you are booking with direct points. It isn't fair to create new rules because DVC can't make a working website.

I signed up to be treated second class. I didn't sign up for my points to be second class, because that isn't the rules. You can't create new rules and lock resale down for no reason because you can't do your job. This policy is targeting resale, and it's in direct violation of the rules.

Even if you're all direct points, you shouldn't want your management running like this. If nothing else, all this time on the phone is a giant waste of everyone dues and time and decreases everyone's service. We deserve better than these sketchy timeshare shenanigans, which I didn't expect from Disney. Who is management working for? Whose interests are they serving right now?

 

[_auroraborealis_]

I said I didn't think it was fair that direct gets a special website to book ahead of resale points, because reservations are supposed to be first come, first served -- not first come, first served if you are booking with direct points. It isn't fair to create new rules because DVC can't make a working website.

Resale and Direct pay the exact same amounts in dues for support and booking. Exactly the same.

 

[meekey7197]

May I make a suggestion as someone who has had to deal with this multiple times now? Before your 11 or 7 month mark, call MS, make a dummy reservation and get your points borrowed. Then cancel that reservation online and those borrowed points will be there when you actually need them. It's still a hassle but at least you aren't wasting time and possibly losing your reservation. The other option is to book what you have the points available for, even if it is just one or two nights, and then call to borrow and modify. This doesn't make it right, but until they fix it, it makes it easier.

 

[TCRAIG]

I’ve this before and it works well - both borrowing points and OTU points SS well…

 

[vinmar4]

May I make a suggestion as someone who has had to deal with this multiple times now? Before your 11 or 7 month mark, call MS, make a dummy reservation and get your points borrowed. Then cancel that reservation online and those borrowed points will be there when you actually need them. It's still a hassle but at least you aren't wasting time and possibly losing your reservation. The other option is to book what you have the points available for, even if it is just one or two nights, and then call to borrow and modify. This doesn't make it right, but until they fix it, it makes it easier.

May I make a suggestion as someone who has had to deal with this multiple times now? Before your 11 or 7 month mark, call MS, make a dummy reservation and get your points borrowed. Then cancel that reservation online and those borrowed points will be there when you actually need them. It's still a hassle but at least you aren't wasting time and possibly losing your reservation. The other option is to book what you have the points available for, even if it is just one or two nights, and then call to borrow and modify. This doesn't make it right, but until they fix it, it makes it easier.

Wait, wait, I'm thinking of buying resale, so your points don't work the same for reservations as direct points ?
So, I will have issues borrowing on line to book ?
I was not aware of that issue
I'm sorry to hear that , if that's the case

 

[Suzabella]

Your points work the same on the website UNLESS you need to borrow or buy OTU points. This is a relatively new development. What was stated ahead is a work around and a really great solution.

 

[meekey7197]

Wait, wait, I'm thinking of buying resale, so your points don't work the same for reservations as direct points ?
So, I will have issues borrowing on line to book ?
I was not aware of that issue
I'm sorry to hear that , if that's the case

Member Services will tell you it's a glitch but it's been this way for over a year now...

 

[benedib99]

I had a very interesting conversation with the manager line. They are aware that resale contracts aren't able to borrow, even when they are nowhere near the 50% rule.

RoseGold - Apologies if I'm misunderstanding, but are you saying that you are unable to borrow points from a future UY for your online reservations ? In the past two weeks, I have successfully been able to borrow from both my Feb and Dec UY contracts for online reservations. In my account, all the contracts in these two UY's only consist of resale contracts.

 

[RoseGold]

RoseGold - Apologies if I'm misunderstanding, but are you saying that you are unable to borrow points from a future UY for your online reservations ? In the past two weeks, I have successfully been able to borrow from both my Feb and Dec UY contracts for online reservations. In my account, all the contracts in these two UY's only consist of resale contracts.

I have two UYs and multiple contracts, all resale. I was able to borrow once successfully on the website, using one contract. Every other attempt has failed, including an attempt where my room timed out while on the phone with MS. I have only tried this in one UY. The timing for the other UY hasn't lined up with what I am trying to modify. Maybe you get one shot per UY? Who knows when they make up new rules on the website.

Some of these reps have acted like they are troubleshooting or there's something wrong with my account or something, but it's pretty clear this is a known "glitch" with resale contracts, even when you're only trying to borrow a few points.

 

[Sandisw]

Wait, wait, I'm thinking of buying resale, so your points don't work the same for reservations as direct points ?
So, I will have issues borrowing on line to book ?
I was not aware of that issue
I'm sorry to hear that , if that's the case

Since last year, and the 50% rule, some owners have had trouble with borrowing resale points.

The problem is that it is not all of us. Many people are having no trouble doing it when booking online.

That is wny it’s so frustrating for the people who can’t. If it works for me and others, why can’t it work for all?

So, you honestly won’t know if your resale contract will be impacted until you have it and try. It could be perfectly fine…or it could become a problem.

And, I think its unacceptable that it has not been fixed…or at the very least, members need to given the reason why it can’t be.

 

[vinmar4]

Since last year, and the 50% rule, some owners have had trouble with borrowing resale points.

The problem is that it is not all of us. Many people are having no trouble doing it when booking online.

That is wny it’s so frustrating for the people who can’t. If it works for me and others, why can’t it work for all?

So, you honestly won’t know if your resale contract will be impacted until you have it and try. It could be perfectly fine…or it could become a problem.

And, I think its unacceptable that it has not been fixed…or at the very least, members need to given the reason why it can’t be.

thank you for that information

 

[benedib99]

I have two UYs and multiple contracts, all resale. I was able to borrow once successfully on the website, using one contract. Every other attempt has failed, including an attempt where my room timed out while on the phone with MS. I have only tried this in one UY. The timing for the other UY hasn't lined up with what I am trying to modify. Maybe you get one shot per UY? Who knows when they make up new rules on the website.

Some of these reps have acted like they are troubleshooting or there's something wrong with my account or something, but it's pretty clear this is a known "glitch" with resale contracts, even when you're only trying to borrow a few points.

I am so sorry you're having to deal with this!! Now, I'll be worrying the next time I try to borrow points! Hopefully if we all pressure MS, they can get this fixed!

 

[FinnFogg]

I have 6 resale contracts across two use years. I was able to borrow points two mornings ago without issue, but I have certainly experienced the 7 dwarves on other attempts. The part that drives me crazy is that it seems so random!! I have tried to see some pattern in it. One thought is that the two contracts that I purchased long before the 50% borrowing restriction came into effect seem to work more often than not, as does the resale contract that I recently purchased (long after the glitch was identified). However the contract that I purchased right before COVID hit is always problematic.

 

[RamblinWreck]

Since last year, and the 50% rule, some owners have had trouble with borrowing resale points.

The problem is that it is not all of us. Many people are having no trouble doing it when booking online.

That is wny it’s so frustrating for the people who can’t. If it works for me and others, why can’t it work for all?

So, you honestly won’t know if your resale contract will be impacted until you have it and try. It could be perfectly fine…or it could become a problem.

And, I think its unacceptable that it has not been fixed…or at the very least, members need to given the reason why it can’t be.

I wonder if the real answer to why they haven't fixed it yet is because the last thing they want to do right now is make it easier for people to borrow points.

 

[igrsod]

I spent... no word of a lie... 2 1/2 hours on the phone yesterday between hold times and actively trying to cancel a reservation and sorting out where the points go.... and I still have to call back, as there was a "glitch" that the CM could not fix.
I am losing it. This is beyond ridiculous now. DVC... get it together. I have a friend who wants to buy and is now waiting because the service is not what she is willing to pay thousands of dollars for. This needs to be fixed ASAP.

 

[princesscinderella]

I don’t think it’s a specific target of resale points as I have direct and resale points and I got the borrowing restriction when trying to make a reservation using my direct points. It’s an incompetence issue and I think it’s more a function of when your points were added to the system, newer contracts have the problems for some unknown reason. My direct contract I had problems with was added this year.

 

[Sandisw]

I wonder if the real answer to why they haven't fixed it yet is because the last thing they want to do right now is make it easier for people to borrow points.

But all it’s doing is making the phone lines overloaded and causing a lot of justified complaints

If they want to stop the borrowing, they can suspend it totally. They have the right to do that if the system is still out of whack.

I can understand not fixing if it’s a major thing for those owners when it first happened if they had hoped this to be a short term change.

But, after a year? No, it’s not okay without a detailed explanation as to why it has or can not be fixed.

The only justification I can think of.and not saying this is the reason..is if it requires an account to he completely deleted and added again.

But, if that was it, then tell people. If it’s not that, then honestly, there is no excuse it’s not fixed.

 

[RoseGold]

I had an issue with some rewards at a major hotel chain. I called to resolve it, and the whole conversation took 17 minutes. I guess I've been so disappointed by Disney going back and forth on this mess every day, I'm surprised by adequate service levels.

Even if they can't fix the website, they could have you submit reservations to be finalized, or they could review them and cancel what violates the rules, or I can think of a dozen more solutions that don't involve just locking resale out from booking and acting like Captain Hook messed up the website.

 

[RamblinWreck]

But all it’s doing is making the phone lines overloaded and causing a lot of justified complaints

If they want to stop the borrowing, they can suspend it totally. They have the right to do that if the system is still out of whack.

I can understand not fixing if it’s a major thing for those owners when it first happened if they had hoped this to be a short term change.

But, after a year? No, it’s not okay without a detailed explanation as to why it has or can not be fixed.

The only justification I can think of.and not saying this is the reason..is if it requires an account to he completely deleted and added again.

But, if that was it, then tell people. If it’s not that, then honestly, there is no excuse it’s not fixed.

Oh I absolutely agree.

I’m not excusing it at all. I was just wondering if that’s why they’re not in a hurry to “fix the glitch”

 

[meekey7197]

I was just able to borrow without dwarves, I played around and could do it within both the 7 and 11 month windows (I had a thought that maybe it only happened when you tried to borrow for a non-home resort). I was wrong and I'm not willing to needlessly borrow anymore points at the moment on my other theories LOL (It's not really needless, I will use them later and now at least the transaction is done).