Dining Reservations HELL!

[kasedroz]

. We will be there mid March. Sorry

It's ok! It's a long shot anyway but we will keep trying and hopefully something can be worked out. Thank you for offering though! It was very kind of you!

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[bumbershoot]

Along with the op, the other party here who should be complaining is the other family. It's just unbelievable what the TA did.

 

[MSSANDRA]

I am sorry your children may be disappointed. what this person did was childish and just mean. It however needs to be addressed by your friend that did in fact use her to book a trip. It was her ADRs that she changed. I know that they were intended to include you family, but that is really beside the point as she addresses the issue with management. Sometimes Disney can work magic but not always. Sometimes there is just not any tables open. Many people think that staying club level for example will get her a coveted ADR. SOMETIMES they can, but often they can't. I think the thing to do now is to pick yourself up, brush yourself off, and decide you will not let it ruin your trip. Perhaps the other family would be willing to do some switching and let the moms take all the little girls to CRT for example while the guys do something else.

BTW- I am a self-confessed control freak so I book every thing myself every time. We have had many trips and all have been easy to plan, and I like having the control of my ADRs,

 

[eliz603]

Aha! Ok. So the TA took another party off the ressies that said "no thank you we're going to book ourselves". This sounds to me like some major communication breakdown. On both parties.

Party A booked something with TA for Party A and Party B, on the presumption that Party B would also be using TA.

TA talks to Party B. Party B says "we'll book our own stuff, thanks"

So, TA goes and takes them off...

Did Party B make it clear "we'll book our own stuff. But, we'd like to keep what you already booked us for thru Party A"?

Clearly the TA could have asked more questions... but also clearly it is not their job to book stuff for 2 parties when only 1 party is paying for their services.

Basically 2 ppl... are booking tables for 7... paying the TA commission for the 2, and getting the value of tables for 7.

That's really not that much better. The OP and friends should have straightened this out ahead of time who they're going to use and who's going to pay the TA commission, not have 2 do it, 5 opt out, then be amazed that the TA isn't thrilled.

When she made the reservations she never even knew who was going to be using them. It doesn't matter if we used her or not. My friend was her client and needed these reservations for a certain number of people. As long as my friend was her client she was doing what her job was by booking what she was told to book.

According to the OP, Party A didn't reveal the other members of the dining party at the time of the ADR booking. If the TA had a policy of only making ADRs for direct clients, then she shouldn't have agreed to do ADRs for additional people in the first place. Obviously the intentions were revealed later, and what triggered the TA doing this was the OP getting a quote months later, then going elsewhere.

While the OP is understandably upset, what bothers me more is that this TA went into a legit client's ADRs and changed things around without authorization, including removing people in the client's own party. Wrong and unethical. Had it been a situation where the TA made separate ADRs for Party B under the assumption that she'd gain a client, then that would be different. But she shouldn't go messing around within the client's actual reservations. This was nothing but spiteful, and quite frankly, self-defeating.

And like a PP said, the TA doesn't make commission on dining reservations. Additionally, clients don't pay TA commission. That's paid by Disney/airline/hotel/tour operator/whatever gets booked.

 

[Marthasor]

According to the OP, Party A didn't reveal the other members of the dining party at the time of the ADR booking. If the TA had a policy of only making ADRs for direct clients, then she shouldn't have agreed to do ADRs for additional people in the first place. Obviously the intentions were revealed later, and what triggered the TA doing this was the OP getting a quote months later, then going elsewhere.

While the OP is understandably upset, what bothers me more is that this TA went into a legit client's ADRs and changed things around without authorization, including removing people in the client's own party. Wrong and unethical. Had it been a situation where the TA made separate ADRs for Party B under the assumption that she'd gain a client, then that would be different. But she shouldn't go messing around within the client's actual reservations. This was nothing but spiteful, and quite frankly, self-defeating.

And like a PP said, the TA doesn't make commission on dining reservations. Additionally, clients don't pay TA commission. That's paid by Disney/airline/hotel/tour operator/whatever gets booked.

 

[Eliza'sMom]

.

March 29-April 5th. CRT was planned for the 4th.

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I sent you a PM about BOG.

 

[Mrsjvb]

Disney can see where she went in and made the changes and that's why they're trying to do something about it. But someone grab the reservations real quick for BOG and CRT.

Our TA got us a few of the same ones but they're at different times than my friends, which really sucks but it's at least some of the ones we wanted.

Disney doesn't owe you( but at least they are trying to help) , the TA does.. BIG time. as in I think you have the right to demand..not request but DEMAND some sort of compensation from the Agency as an apology. even if you cannot get the original reservations back, they owe you far more than just a 'sorry, she's been disciplined over the incident' email.

ETA for clarification.. actually your friend needs to raise a big stink as it was her ADRs that were mangled beyond recognition, but the Agency's management needs to also address the fact that when YOU called and requested a quote you were dicked around too which is what led you to going elsewhere.

 

[kasedroz]

Disney doesn't owe you( but at least they are trying to help) , the TA does.. BIG time. as in I think you have the right to demand..not request but DEMAND some sort of compensation from the Agency as an apology. even if you cannot get the original reservations back, they owe you far more than just a 'sorry, she's been disciplined over the incident' email.

ETA for clarification.. actually your friend needs to raise a big stink as it was her ADRs that were mangled beyond recognition, but the Agency's management needs to also address the fact that when YOU called and requested a quote you were dicked around too which is what led you to going elsewhere.

Believe me she is raising hell over this. And if she was a member on this board she'd scare people. Lol. She spent 5 hours on the phone Friday when this happened between Disney and the TA. She's been down to the office as well.

I know she had the TA removed from her account and changed her password to the site but she's still worried about more retaliation.

 

[Mrsjvb]

Believe me she is raising hell over this. And if she was a member on this board she'd scare people. Lol. She spent 5 hours on the phone Friday when this happened between Disney and the TA. She's been down to the office as well.

I know she had the TA removed from her account and changed her password to the site but she's still worried about more retaliation.

good for her. I am rarely in favor of demanding dismissal/firing someone unless something illegal was done but I'd be hard pressed to refrain from making a very strongly worded statement in this case. the actions by this vindictive TA are seriously negatively impacting the reputation of the agency as a whole.

 

[MommyJack]

If I were your friend, I would cancel my reservation with that agency and go with your TA.

 

[RobynPrincess]

wow, what a spiteful and vindictive thing to do

 

[LMN]

This TA is not real bright, is she? Her actions affected her own client who I'm sure won't be using her or her agency anymore. If I were her I would have insisted the ADR's be put back to how they were or I would be pulling my reservation and going elsewhere. Or was it too late to do that, OP?

 

[lillykat]

I never want to see anyone ever get fired but I am curious how the agency could keep someone who has acted in that manner. It puts the agency at risk as well just being a purposefully malicious act to one of their clients putting to OP aside for a second. I would question the judgment of a company that retains an employee who acted in such a manner.

Please let us know when everything gets resolved.

 

[eliz603]

I never want to see anyone ever get fired but I am curious how the agency could keep someone who has acted in that manner. It puts the agency at risk as well just being a purposefully malicious act to one of their clients putting to OP aside for a second. I would question the judgment of a company that retains an employee who acted in such a manner.

Please let us know when everything gets resolved.

If I was this TA's supervisor, I'd be doing a little magic of my own. Poof! She'd be gone.

 

[kasedroz]

Ok so here's an update for all of you following along. My friend spent a good amount of time this morning working with a supervisor at Disney. We were able to restore 4 of our meals together but no CRT or BOG just yet! Everything is still around the same time except Coral Reef which isn't too big of a deal for us to push back dinner 2 hours. And they will continue to work on the other two and will call if an opening becomes available. They seemed confident there would be enough cancellations the week before or closer but couldn't guarantee it. Which is completely understandable.

However I do come with some bad news regarding the TA. She will not be reprimanded or anything other than not getting commission. Which we were pretty sure would happen anyway since she was no longer attached to the vacation and I believe don't get paid until it's complete. They offered $100 back which is what they said was what they earn from it. Which to my understanding isn't true, they earn 60% of a vacation. And we are staying in AKL so our vacation is over four thousand so commission should be over $240.

So on top of more than likely lying about commission they tried to put the blame on me. They told my friend, that maybe I called in and made the changes! First of all I couldn't without the confirmations numbers and secondly I would never do that! But what do you expect from people they went out of their way to make someone's vacation less enjoyable!

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[Mrsjvb]

glad you are getting some pixie dust but man, the nerve of the TA!!!!

your friend needs to report the TA by name to the BBB as well as the Agency itself.

 

[Dizzy4DL]

Wow. Just horrifying.

I was wondering if someone would try to put blame on you. I'm so sorry this happened, I hope you and your friend end up having the best Disney trip ever!

 

[maxiesmom]

glad you are getting some pixie dust but man, the nerve of the TA!!!!

your friend needs to report the TA by name to the BBB as well as the Agency itself.

Most definitely!!!!

 

[aleksandr]

How many people got cut from the reservations?

If it is only one or two, it may be worthwhile to show up with your friends for their ADR anyhow and see if they can increase your table size at the desk.

A couple of years back I made a number of reservations for 3, but at the last minute my FIL decided to join us as a surprise. We went to each meal and explained that we had a last minute surprise guest and we were now 4 instead of 3. No one had an issue with it. Then again, there really aren't tables specifically for 3 anyhow, so its not like it takes an extra table away from someone else to use the 4th seat that is already there

Of course, if you are talking about a fair number of people, this won't likely work for you...

 

[kasedroz]

How many people got cut from the reservations?

If it is only one or two, it may be worthwhile to show up with your friends for their ADR anyhow and see if they can increase your table size at the desk.

A couple of years back I made a number of reservations for 3, but at the last minute my FIL decided to join us as a surprise. We went to each meal and explained that we had a last minute surprise guest and we were now 4 instead of 3. No one had an issue with it. Then again, there really aren't tables specifically for 3 anyhow, so its not like it takes an extra table away from someone else to use the 4th seat that is already there

Of course, if you are talking about a fair number of people, this won't likely work for you...

There's four of us, five original got cut and one some 6 people were cut. The TA did fix adding her child and nephew back on but wouldn't add us back on to my friends reservation.

We also found out yesterday that the TA attempted to make more changes to the reservation after she was already removed. Whether she was actually trying to correct things or mess things up again is unknown. But Disney would not let her change anything as they removed her from the account. And she was apparently quite upset that she couldn't do anything, so she was probably doing some malicious!