Difference in different member service reps re: booking

[Ragtime Gal]

My neighbor who owns at BWV called this morning to walk his reservation forward. He has been walking all week with no problems. He was told this morning that in order to change his current reservation, he would have to cancel the whole thing and rebook. He hung up, got another person, and that person let him walk.

Do you think this is a change to the policy or just a member services person who didn't know how to add nights to a current reservation?

 

[Chuck S]

Perhaps MS is seeing several "wakers" and they are trying to figure out a way to limit it.

And speaking of limiting ...the mods are limiting discussion of the new reservation and waitlist policies to this thread: Policy thread

You may continue the discussion there, if you wish.

Thanks