Did Hojos Cancellation Policy Change?

[disneydreamerbelle]

Just wanted to say a big Thank You! for adjusting the policy this seems much more reasonable to work with. I love how willing you are to consider your customers feelings and find workable solutions that we can all be happy with.

 

[JadeDarkstar]

i still hope they take the three month thing in consedration

 

[Kayla's Mom]

OP here -- I have been absent from this thread for a couple of days now. The reason I even discovered this new policy change was because my DD4 came down with the flu/UTI/pink eye.

DD was admitted to the hospital (we brought her to the ER Tuesday night because of severe stomach pain she was having). Turns out she has a kidney infection, as well. They will be doing a more extensive test today to make sure she doesn't have any blockages in her kidney (her right kidney is swollen).

So while I understand why Hojos is doing this...I am grateful that for my reservation I am still on their old policy and within 48 hours so I don't have to pay one night on top of my large deductible that I now will be paying the hospital. Although, I don't really have any doubt that Hojos would have worked with me on this even if I was beyond my 48 hours. I guess in the grand scheme of things, an extra $59 dollars isn't much on top of my deductible, but after paying my deductible in '09 and '10 (DD9 broke her elbow in '09 and continued therapy through '10) every little bit certainly helps!

On a side note...if you guys could keep your fingers crossed/say a prayer that everything is normal with DD's kidney, I would appreciate it!

 

[jory29]

OP here -- I have been absent from this thread for a couple of days now. The reason I even discovered this new policy change was because my DD4 came down with the flu/UTI/pink eye.

DD was admitted to the hospital (we brought her to the ER Tuesday night because of severe stomach pain she was having). Turns out she has a kidney infection, as well. They will be doing a more extensive test today to make sure she doesn't have any blockages in her kidney (her right kidney is swollen).

So while I understand why Hojos is doing this...I am grateful that for my reservation I am still on their old policy and within 48 hours so I don't have to pay one night on top of my large deductible that I now will be paying the hospital. Although, I don't really have any doubt that Hojos would have worked with me on this even if I was beyond my 48 hours. I guess in the grand scheme of things, an extra $59 dollars isn't much on top of my deductible, but after paying my deductible in '09 and '10 (DD9 broke her elbow in '09 and continued therapy through '10) every little bit certainly helps!

On a side note...if you guys could keep your fingers crossed/say a prayer that everything is normal with DD's kidney, I would appreciate it!

Prayers being sent your way from our house. Hope your DD starts to feel better soon!! Our DD was very ill with her kidneys before from a very bad infection and once she started antibiotics and they kicked in, she got better. Hopefully your daughter will respond very quickly to that, and I am praying there is no blockage or anything wrong with her kidney!!

 

[JadeDarkstar]

aww *hugs* i hope your dd will be better soon im sorry for you.

 

[poohnpigletCA]

What on earth is going on at the HOJO???

I just made my reservation for October so that I would be booking prior to the new policy taking affect.

I was told that the Entertainment Rate for the kids suite was $123.20 a night plus tax and that it could be canceled 48 hours in advance.

I asked about the $99 rate for the kids suite and I was told that the entire 7 days must be prepaid and that there would be no refund for any of the 7 nights regardless of when I canceled. I informed him that the website said only 1 night was charged and he said his information was more accurate.

I made him go over the information with me several times and he assured me that to get the $99. rate I must pay for all 7 nights at the time of booking.

This would be my first time staying at the HOJO and I can tell you I am not impressed. I understand that this is a new policy but the booking agent should be giving the same information that we are getting here.

 

[tzeitel]

Did you call the hotel directly or the 1800 number? I called earlier today (714-776-6120) about my booked ressie (also for Oct) and was told that because I booked before Feb 1 it falls in the old policy of 48 hours.

My confirmation had the new policy but the agent I spoke to sent me an email with a new confirmation that had the original info - just in case, a lot can happen in 9 months!

 

[poohnpigletCA]

Did you call the hotel directly or the 1800 number? I called earlier today (714-776-6120) about my booked ressie (also for Oct) and was told that because I booked before Feb 1 it falls in the old policy of 48 hours.

My confirmation had the new policy but the agent I spoke to sent me an email with a new confirmation that had the original info - just in case, a lot can happen in 9 months!

So I had called the hotel directly and asked to book an ET rate and apparently I was transferred to central. So frustrating. I asked him repeatedly about the cancellation and he said no I had to pre-pay. So I called the hotel again and made sure the agent was actually there and she was able to switch all but 2 of my days to the ET rate. Not the best first impression.

 

[darph nader]

OKAY,here's the scoop. Read back on 'older' threads and people will reserve 2,3,4 hotels for the same date,hopin to get a better rate down the road.
In the mean time,other folks just hopin to just get a room at the same time are blocked out. I don't begrudge anyone tryin to get the best deal,but hoggin up rooms on the hope of a deal is wrong.
Hotels don't make $$ on speculation. Back to our program.

 

[JadeDarkstar]

123 bucks is wrong id cancle an find another hotle if the man on the phone had been that rude to me.. god I hope that hojos gets fixed or they will lose many ppls good coments an repeate custermers. what a rude guys

hopefuly tho the ppl from hojops are watchign this thread an will fire that guy

 

[BellaBaby]

Just read this entire thread as I had booked 5/30-6/6 online at the ET rate on 1/10/11. I booked a Kids Suite at 139.00/ night. I later found out I should've called directly to get a better rate. So I called on 1/24/11 and was given the $99 rate for the first 2 nights of the ressie, but the 139/ night stayed the same for the rest of the nights. I also think my call was sent to central even tho the front desk picked up. I got a new email w/ the new rate but a different conf # even tho the lady said it wouldn't change. I checked both conf #s on the website and neither one shows my ressie. I called back again and they put me thru to central again because the lady put me on hold, came back and said she called the hotel and they have our resv. under the original conf. # but the new rate is correct. I'm still worried about our resv. since I can't pull it up. Also, should I have gotten the 99.00 rate for all the nights or is the mixed rate correct?

 

[JadeDarkstar]

I am not sure. Id call an say put me though to in house resvation not central
Im just so worried that now hojos isnt gona be as populer an as nice i hope im wrong i just dont like there new policy at all

 

[BellaBaby]

Does anyone know the direct email address to the hotel so I can inquire?

 

[longtimedisneylurker]

Just read this entire thread as I had booked 5/30-6/6 online at the ET rate on 1/10/11. I booked a Kids Suite at 139.00/ night. I later found out I should've called directly to get a better rate. So I called on 1/24/11 and was given the $99 rate for the first 2 nights of the ressie, but the 139/ night stayed the same for the rest of the nights. I also think my call was sent to central even tho the front desk picked up. I got a new email w/ the new rate but a different conf # even tho the lady said it wouldn't change. I checked both conf #s on the website and neither one shows my ressie. I called back again and they put me thru to central again because the lady put me on hold, came back and said she called the hotel and they have our resv. under the original conf. # but the new rate is correct. I'm still worried about our resv. since I can't pull it up. Also, should I have gotten the 99.00 rate for all the nights or is the mixed rate correct?

Mixed rate sounds right for this reservation. I don't think the super great $99 rate has been released for any June, July, or August days yet this year. I assume this is the number you are calling: 714-776-6120. This is the direct line to the hotel. Make sure you specify that you want to talk to in-house reservations, not just reservations. In-house is only there from 9 AM-5 PM on weekdays, closed on Sundays, and has limited hours (can't remember what they are) on Saturdays. Even during open hours, I have been forwarded to central reservations. Maybe it was lunchtime? Anyway, I wouldn't bother with central; I just say never mind and hang up. To get a mixed rate reservation, you pretty much need to call the hotel directly; the online booking doesn't seem able to handle those. You should also be able to e-mail inquiries to stay@hojoanaheim.com.

 

[CrazyDuck]

Isn't this what the airlines have been doing for years now? If you want the cheapest price it's going to be on a non-refundable ticket. If you plan on canceling then expect to pay a premium!

 

[dalepool]

Actually, the airlines will work with you should you have an emergency come up and can not fly. Trust me you would not be allowed to fly if you had an illness that will spread, eg. mumps, measles, vomiting you know illness that would/could dangerous to others. As such airlines are very happy to help rearrange flight or give credit for future flight. You must have a Dr.'s letter stating why you can not fly.

I would hope HOJO would do same.

I respect they have new rules. I will work with the new rules or not. I do hope should an emergency come up they would work with me/ or family member taking care of my business matters. It happens no matter how hard we try to never have any issues during vacations.

Again at the end of the day it is what it is.

Laundry Queen of the Dis

Patty

 

[chrissiecutie]

Just read this entire thread as I had booked 5/30-6/6 online at the ET rate on 1/10/11. I booked a Kids Suite at 139.00/ night. I later found out I should've called directly to get a better rate. So I called on 1/24/11 and was given the $99 rate for the first 2 nights of the ressie, but the 139/ night stayed the same for the rest of the nights. I also think my call was sent to central even tho the front desk picked up. I got a new email w/ the new rate but a different conf # even tho the lady said it wouldn't change. I checked both conf #s on the website and neither one shows my ressie. I called back again and they put me thru to central again because the lady put me on hold, came back and said she called the hotel and they have our resv. under the original conf. # but the new rate is correct. I'm still worried about our resv. since I can't pull it up. Also, should I have gotten the 99.00 rate for all the nights or is the mixed rate correct?

My res wasn't pulling up online either and I booked it directly with the hotel. So I called and asked them to send me an email confirmation. They usually send you one whenever you book, but I had made changes and never got the "changed" reservation confirmation. So with all the hoopla around this new policy, I wanted to make sure my reservation was correct.

So I suggest you just call the hotel directly and ask them to email you your reservation confirmation. Print it out and take it with you!

In fact, I keep a "Disney" notebook and all our confirmations, old park maps, menus, etc go in here. I take this with me on the plane should I need something quickly. DH thinks I'm crazy and a bit of an overplanner (hmmm...I think I just might be!) but when it comes down to it...he's the one bugging me about not forgetting the notebook!

 

[BellaBaby]

Thanks Chrissiecutie. I emailed last night and got a response today. They do have our ressie and said they sent an email confirmation. Now, I do have the original one printed out and the newer one with the new mixed rate (although that has a different conf. # which I was told was not the one our resv. is under)printed out. So I hope those are fine, cuz I didn't receive a third one with correct resv. # AND correct pricing. I think I'll be OK with the ones I have and the email that was sent today tho!

 

[jory29]

I just received totally wonderful customer service from Desi, again, in customer service (in-house reservations.) Jonathan, Lorealle, Desi and so many others are who make Hojo's what it is - a place to call home when you need a great place to go home to at the end of the day. I don't want just a room with walls when I go home after a long (but fun) day at Disneyland. I want a place that feels great, is totally clean thanks to the meticulous housekeepers, (M., you know who you and your team are... ) and a place where they really care about their customers. We've visited annually for the past 5 years with one year a bi-annual trip and have never ever once had any concerns or issues, and that speaks volumes. I've been thinking more about the cancellation policy change and realize that they have worked hard to figure out a viable solution and that is far more than what some companies would do. Disneyland doesn't mean Disneyland to us anymore.... it means Disneyland at Hojo's.