Did everyone get the mypoints credit using amtrack?

[andychris14]

I did exactly what you guys told me and mypoints still haven't credited me my points? I sent a letter to them and am still waiting for a response.
Has everyone been credited??? Or is it just me waiting?
Thanks!!!

 

[cuterlt]

I got my points. Did you get the popup for the points? And was it before the $25 minimum? Sometimes you do have to email them to get the points, but I've had pretty good luck with them responding. Sometimes it takes a few days, but I don't think I've ever not gotten the points.

 

[JOC]

Our points were credited the next day.

 

[cindala]

Our points were credited the next day, but we did get blue pop ups to confirm that.

Did you get a pop up? Or did you purchase tickets after the $25 minimum went into effect?

If that is not the case, send them an email. I kept waiting for my Fox video points to credit, and finally sent them an email. About a week later, I had my points.

 

[DB2552]

I never received my points, nor did a blue box pop up. I sent an email to mypoints but haven't heard a thing. It was before the $25 minimum, too. Let's cross our fingers!

 

[andychris14]

I didn't see anywhere about the $25 min. I did not get the pop up. I sent them an email and am still waiting for a response. Lets hope I get the points.

 

[DVC'96]

DB and Andychris,
I too did not get the blue pop-up and I did it from the email 1 1/2 weeks ago before the minimum. I've emailed member care twice and have not received a response or the points. I'm getting impaitent. I've never delt with their customer service and so far I'm not impressed.
Let us know if you hear anything

 

[Kris Puyear]

We did it before the minimum, buying a ticket for $4.50. When the blue screen was suppose to pop up, we got a pop up screen that said they were unable to find that website.

I emailed Mypoints last week and I did receive an email from them saying that we should wait to see if we get the points. I than emailed them again, forwarding the confirmation email from Amtrak and told them that I had heard that most people had received their points overnight.

Haven't heard from Mypoints since. This is getting very annoying.

Kris

 

[mazzarafe]

I got my points overnight also.

I'm surprised with mypoints membercare because they always send a confirmation email and assign a case number. They have always answered my questions fairly quickly and gotten my awards posted as promised.

I did send them an email back in February because I all of a sudden stopped getting emails from them and asked them if something was wrong with my account. They told me that technical department would look into it and I should start getting emails within three weeks, but as of today time is up and still no emails so I guess I need to write them back.

Hope everyones points get credited.

 

[Beanie]

I also got my points overnight...I am also surprised by MyPoints not responding to your email...I have never had a problem with Membercare before...I hope you get it straightened out and the points are credited to you soon!!

 

[WDWINJUNE!]

I've also sent a few emails for about a week and still haven't heard anything from them. I wonder what's going on?

 

[cuterlt]

They're working. They just disabled my husband's account. arggghhh....

 

[JOC]

What happens when they disable your account, and why would they do that to begin with? Do you lose all your points? That would be terrible!

 

[andychris14]

could you believe I am still waiting for a response. I am off to send another email.

 

[dtuleya]

Looks like I'd better send them an email. I didn't purchase tickets, but I did sign up.

 

[DVC'96]

I emailed Mypoints on March 2 and March 5, and I haven't even received a notice of receipt from them!
I've been checking my account every day and the points have not been added.
Has anyone had any luck calling?
I'm using the membercare@mypoints.com address. That's correct isn't it?

 

[WDWINJUNE!]

I've also been emailing them for over a week and haven't gotten any response. I think I'm going to try to call them today and see what's going on.

 

[andychris14]

Guess what???? After I sent them another email I finally got a tracking number. Lets see what happens now!!

 

[Kris Puyear]

Well at least he received an email from MyPoints saying he was going to get his points. The email said to give it 5 days to appear, 2 days later still not showing up in account.

Kris

 

[Took]

Kris,

I'm curious. Has your husband ever received his points. I'm having trouble both with the points and with getting a response from MyPoints.

Took