Did anyone have a bad experience Renting?

[jg789]

having a bad experience, that is. We've rented points - paid in full - but to date there is no reservation in our name at the resort. And we're not talking months away, but next week I am really sick about it.

 

[calypso*a*go-go]

jg789 -- Have you ever received any confirmation number? Could it be that the owner kept the ressie in their name but listed you as occupants of the room? Have you tried calling the owner? Not trying to be nosey...just looking for a way to help you.

 

[brasey]

jg789 -- Have you ever received any confirmation number? Could it be that the owner kept the ressie in their name but listed you as occupants of the room? Have you tried calling the owner? Not trying to be nosey...just looking for a way to help you.

You need to contact them ASAP as even as Calypso says they may have it in there name it does you no good until it states your actual info as you will not be able to check in. You rented it from them a short time ago but they should get the reservation within 7 to 10 days and it takes nothing to put it in your name. Are they a user here and have a lot of posts? You can send them PM to contact you ASAP and check to see if the have been on line recently as it will show in the profile so you can see if they are blowing you off or not.

 

[greenban]

having a bad experience, that is. We've rented points - paid in full - but to date there is no reservation in our name at the resort. And we're not talking months away, but next week I am really sick about it.

Hoping this all works out for you!

Please let us know.



-Tony

 

[jg789]

My better half is the one who coordinated this and yes we have received the reservation number and yes there is a reservation - just not for us. We are not listed anywhere on the reservation (at least, member services has advised us as such).

DW contacted the member, who has been so very nice and helpful in our conversations but still, no name? It worries me. We were advised, by the member, that the reservation *is* in our name, yet when we call member services, we're told it's not. We know we can't check in without it! Nothing to do really but pray it works out. Hopefully it will. Maybe some of you guys can say a prayer for us as well.

Thanks.

 

[dianeschlicht]

My better half is the one who coordinated this and yes we have received the reservation number and yes there is a reservation - just not for us. We are not listed anywhere on the reservation (at least, member services has advised us as such).

DW contacted the member, who has been so very nice and helpful in our conversations but still, no name? It worries me. We were advised, by the member, that the reservation *is* in our name, yet when we call member services, we're told it's not. We know we can't check in without it! Nothing to do really but pray it works out. Hopefully it will. Maybe some of you guys can say a prayer for us as well.

Thanks.

Why don't you ask them to send you a photo copy of the reservation confirmation to make SURE your name is on the ressie? With the new check in practices, I believe the names of ALL people staying have to be given to MS and the front desk. I know we had to call and include all our guests names prior to our last stay.

 

[jg789]

We have the ressie. It has the member's name on it. It does not list guests. It does not list our name.

 

[JimMIA]

My better half is the one who coordinated this and yes we have received the reservation number and yes there is a reservation - just not for us. We are not listed anywhere on the reservation (at least, member services has advised us as such).

DW contacted the member, who has been so very nice and helpful in our conversations but still, no name? It worries me. We were advised, by the member, that the reservation *is* in our name, yet when we call member services, we're told it's not. We know we can't check in without it! Nothing to do really but pray it works out. Hopefully it will. Maybe some of you guys can say a prayer for us as well.

Thanks.

I've often said that the most difficult risk in renting is a new renter working with a DVC owner who has never rented before. Your scenario sounds like that kind of transaction to me.

I doubt very seriously if the owner is trying to rip you off, but they sound like they are clueless. You need to contact them personally and make sure they put ALL of your names on the reservation. If you have paid in full -- which you have -- there is no legitimate reason for YOUR names not being on the ressie.

 

[dianeschlicht]

I agree with Jim. Perhaps they have not even been "home" yet and don't realize that all names are required on the reservation. That has only been a requirement the past year.

 

[lizziepooh]

I also agree with Jim. Inexperienced owners and inexperienced renters can result in problems just from lack of knowledge. Many owners don't really understand all there is to know about DVC, expecially when it comes to renting or transferring points. Since many are renting for the first time, this is totally understandable. I have had members ready to transfer points to my account, only to find out that their points are banked or borrowed and can't be transferred. They either didn't realize the status of their points or didn't realize that banked/borrowed can't be transferred.

 

[kimberh]

having a bad experience, that is. We've rented points - paid in full - but to date there is no reservation in our name at the resort. And we're not talking months away, but next week I am really sick about it.

As stated maybe they are not familiar with the new rule. It takes a few minutes to call member services and add someone's name to the reservation. Member Sevices' will also mail a new confirmation to the owner which can be forwarded to you. If you are getting the Disney dining Plan it has to be done prior to check in. I have heard two different time limits 24-48 hrs. The names also have to be there for that. I would call the DVC owner and inform them of this because that became available April 1st. The dining plan is paid for at check in. You do not have to buy tickets to qualify for this. Let us know how it all comes out. You can add the dining plan yourself, member services told me that. If you are flying disney's Magical Express should have been set up and I don't know if you have time for that now. I would call and ask if driving then don't worry about it.

Kim

 

[greenban]

We have the ressie. It has the member's name on it. It does not list guests. It does not list our name.

Two things you can/must do:

1) Call MS and ask them to search for a ressie by your name (most Guides will do this, but some will not. The easiest way to do this is to call, give your ressie number (still in the Owner's name), and when that fails ask for a name search. I found out about this, when due to a typo, I gave a guest the wrong ressie #. They found their ressie (in their name) and advised me about it, so that I could correct our contract. An honest error on my part, and thanks to the Guide, no unwarrented worry on my guest's part.

2) If no ressie is found in your name, call the Owner, and politely explain to them, that the ressie # must be changed over to your name. Ask them to call MS as soon as you hang up and change it to your name. Provide the full names of every guest, ages of any children under 18, your mailing address and any special requests to your Owner. Have the Owner contact you immediately after completing the call to MS. Then call back and confirm it.

Hopefully, this is just the case of an inexperienced Owner, and not a thief!

Best of luck and please let us know.

-Tony

(Betting on inexperienced Owner!)

 

[calypso*a*go-go]

Like the others, I feel this is just a big misunderstanding. Please let us know how it all turns out.