While in Coszumel we dicided to pay our first visit to Diamonds International. We purchased an annaversary ring for DW and had it sized. We went back latter to pick it up as it was going to take a couple of hours. When we picked up DW's ring the sales person said they could give us a really good deal on a matching Men's ring so we looked and after deciding to purchase we said we did not have enought time to wait for sizing as our cruise ship was leaving and would have it sized at home. ( big mistake) After sizing our local jewelry store told us one of the 5 stones was a CZ.( the ring only had a .50 Carat weight) I called DI and they said sense I took the ring to a local Jewelry store it voided the warrenty. I explaned the whole story and how the DI store never said taking it home would void a warrenty DI said the Warrenty was voided. I emailed DCL and explained what happened and asked what help DCL could be sense the Cast Member was in the store at the time and even commented on the ring and how DCL recomends DI and how the cast member said she was sure I would be happy with the ring. DCl emailed back roght away explaining how the PPI representative was not a DCL cast member. With in 24 hours I was contacted again this time by phone as DCL had forwarded my email onto PPI and with in 24 hours after that DI emailed me saying I would recieve a credit card credit for the one CZ stone and how this is not the pratice of DI. We would reccomend if anyone ever has a problem with DI to contact DCL and the PPI group right from the start. We are sure that with out DCl and the PPI group getting involved nothing would have happened in our favor.