Here is one of the complaints:
Below is a copy of an email I sent to The Anaheim Desert Inn and Suites......I have had two phone calls made to Carlos and it now appears they charged the whole amount to my credit card even I asked them repeatly not to. When my roommate checked out later that morning an employee struck their head out side of the office door and said that they had had FIVE credit card compliants so to be careful!!!! I am posting this in hopes that this will not happen to anyone else. I have just checked my visa and the charges are still there
The room itself and the horrible service are reason enough never ever to return but when they start playing around with your credit??? Lucky that I checked this out as soon as I had returned home..If I had not of checked I would never had known..I phoned and they promised the second charge (at that time no one "knew" how it could have been put on my card)..YEA RIGHT...would be taken off that day......two days later Visa advised me it had not been removed thus the calls to Carlos.....He "discovered the mistake" (until then I was thinking it was fraud), just like what had happened to that other trip advisor reporter last year) and promised the later charges would be removed as to date the charge is still there.....
What a joke....
This hotel is disgusting...starting with the rude security guard, who stood
less then four feet away from me watching me stuggle with my suitcases and
trying to open the Lobby door, and did not offer to help me nor did he open
the door. Very rude.
The check in clerk who greeted me with a, "What do you want?" most hotels I
stay at start by welcoming me to their hotel and hope I have a nice vist.
The blood on the pillow was disgusting as well as the smell of decomposing
hair wrafting up from the drains. The dirty tubs were an eyesore. The flat
pillows were meant to have been thrown out years ago I am sure. I was
looking for pen and paper to write down some numbers and no such items were
there. Having stayed many times at the Candy Cane Inn and Howard Johnson
down the street I assumed all the hotels in the area were older but very
clean and very well staffed.....Sadly all of the outstanding qualities of
these hotels are lacking in the Desert Inn. Sadly I realize that Desert Inn
is privately owned so there is no higher level I can take this too and
realize that none of you, from the manager to the security guard, care at
all at their guests comfort. My one comfort will be in posting something
very similar to this email within the next few days on Trip Advisor and
other
Disneyland posting boards as well as contacting Disneyland themself
and perhaps a few Travel Agancies.
What really topped off my unpleasant stay was having my Visa charged twice
one with the amount that I authorized and then finding out the next day the
hotel charged me with an addtional amount over $670.00 and beyond what was
already charged. I was aware of the Desert Inn practices of overcharging
from Trip Advisor and I repeated asked the check out clerk to only put
through the 260.00 that was my share (my friend and I had put the room on
two credit cards).
I phoned the day after I checked out (as soon as Visa alerted me to what had
happened) and was ensured that the second charges would be removed that
day...ummm didn't happen.....After phoning Visa about possible fraud and
letting Carlos the manager know I am aware of what his hotel is doing and
that the police would be called . Carlos tells me that his staff "acidently"
put both charges on my card. He will be removing the second charge ....I am
not so sure..and do have the name of the Anaheim Police detective who has
been notified and is very interested in hearing my story.
) They are as close as you get to the crosswalk to DL, and have suites that can accommodate up to 10 people. Off-season rates can be awesome, and they are frequently sold out months and months in advance. Cont. breakfast is mediocre, but we bring cereal to supplement the toast, danish and fruit. Indoor pool may be useful in winter months. Rooms have micro and fridge.
