NotUrsula
DIS Legend
- Joined
- Apr 19, 2002
- Messages
- 20,038
My wife and I are both Gold Medallion on Delta (50,000 plus miles a year) and we think Delta is the best airline out there. We love their service and free upgrades to first class. The flight attendants are alway super. Take it from someone who really does fly.
And here is the root of the perception issue. IME, Delta is a wonderful airline when you have status with them, but sometimes, well, NOT so wonderful when you don't. The price that is paid for all that bending over backward for status customers is that sometimes the occasional flyers end up getting rather fewer of their choices honored, especially on the domestic routes where there is no FC.
One thing that Delta is known for is a habit of changing equipment, and when that happens, seat assignments tend to get vacated. IME, *this*, more than any other thing, is the most important issue to the infrequent flyer, more important than on-time status, seat pitch, change fees, or interline agreements.
I've been told that status plays no part in system-generated re-assignments, but quite frankly I'm not sure that I believe it. IME, status passengers consistently seem to get reassigned to comparable seats to those that they originally had, but non-status passengers seem much more likely to end up all over the plane. (I've seen it happen with separately-booked business parties that started out seated together near the front of the Coach cabin. The folks in the group who have status end up with assignments that are nearly identical to what they had before, but the non-status folks seem to invariably end up reassigned way behind the wing.)