Delta and poor, poor service!

[Charleyann]

I was scheduled to come home on Nov 14th.....I didn't get home until the 16th. I came home with two bags missing as well as son's aresol machine. Delta insisted it be packed because of packed plane and only wanted one carry on bag!

I went out and rented one , now Delta tells me it will be tomorrow before they get the bags to me. There is a Delta plane coming to Fredericton , they should have put the bags on that plane. 40 hour delay getting home from orlando is unexceptable! I ask for another plane and they told me there were none.


Travel vouchers I don't want. I will never fly Delta again! It was poor service.Prehaps US airway will shape it up!

My son went hours without necessary medical treatment. The baggage issue was human error. They sent Bangor Me. baggage to Fredericton and ours to Bangor!

Charleyann

Sorry if you don't agree with this being poor service. If it were you, you may be singing a different tune. This is my opinion.

 

[Miss Jasmine]

Prehaps US airway will shape it up!

That I would highly doubt.

I have a difficult time believing that Delta didn't even try to place you on another flight. I could tell you a crazy story about a mechanical problem in Shannon, Ireland, a couple attempts of taking off, one attempt of putting us on another airline, a night in a twin bed with my DH, etc. It happens. That, is an unfortunate by-product of flying. Yes, it seemed worse because of your son, but there is not one passenger who hasn't been through something similar as you went through.

And I still love Delta. They did what they could do at the time and after a letter to Customer Care (just to let them know about a situation with a contract worker, they dont' use Delta employees in Shannon), they went above and beyond.

 

[Hannathy]

Please explain to me how you were in the airport/delayed 37 hrs? Was your first flight at 4 am? You state your flight was cancelled and the flight they wanted to put you on was at 5pm the next day. For that to be 37 hrs your flight would have had to been at 4 am. What time was your original flight, I'm assuming it was in the evening or late afternoon if there were no more flight that day, MCO is a busy place with lots of flights so 5pm to 5pm is only 24 hrs and a big junk was spent in a hotel room. Many things don't add up you complain you had 4 bags to deal with, now it was Delta's fault you only had 1 each? You can be upset but pick one story. Good luck on any of the other airlines, I have always found Delta more passenger friendly than many others, and as far as US Air, just ask anyone in Pittsburgh what they are like.

 

[kaytieeldr]

Only triple masters in literature and psychology and economics needed to discuss this one ad nauseum in an ornate Victorian furnished cathedral ceilinged library room while sipping tea: If all the cars that have the needed controls for handicapped persons required premium gas, should gas stations sell to those persons premium gas at regular prices or should society subsidize the difference?

Tangential to that, in Massachusetts, if you go to a gas station that offers both self- and full-serve pumps, and you have a handicap placard or plate, at the full-serve pump/s they're required to charge you only the self-serve price. And if it's solely self-serve, you can request help for no charge. Or, at least that was the law two years ago, as it was explained to me (on crutches - but FULLY able to drive ) by a State Trooper.

Charleyann - I can understand Delta limiting carry-ons for space reasons, but now you have me curious - why didn't you carry on your son's medical equipment, and check the OTHER bags? Based on your original post, his treatment is one of your most important issues. On ANY airline, it's recommended to pack in your carry-on luggage: valuables, medical necessities, travel documents, and whatever items you'll need for the next 24 hours. This is true even when flying home. The AIRLINES misdirect over three MILLION pieces of luggage a year. In fact, US Airways is notorious for simply not loading luggage on planes (remember the Christmas fiasco, was it last year?). It genuinely seems to me that the medical equipment was THE most vital thing you had with you.


Now, did you ask Delta WHY they can't deliver your luggage until tomorrow?

 

[seashoreCM]

Imissing as well as son's aresol machine. Delta insisted it be packed because of packed plane and only wanted one carry on bag!

I went out and rented one , now Delta tells me it will be tomorrow before they get the bags to me. .

I haven't done the homework (checked the contract of carriage) about equipment for the disabled not counting as the one carry-in permitted.

I believe, just believe, that the only equipment for the disabled that may be forcibly checked is equipment (such as wheelchairs) that are large enough that they may never be carreid on.

But I strongly believe that the airline has extra responsibility if it mishandles "involuntary checked" baggage not exceeding prominently published limits such as is often done at the gate.

Almost all airlines have brochures saying to not put valuables in checked baggage. This part won't help you because all the airline can be held to is to honor your ticket on a later flight and also the return trip if there is no room for your valuables (subject to size limits published in big print) on the original flight.

Write for reimbursement for the cost of renting the aerosol machine. Also, use up all vouchers and other compensation. Failure to consume these items lets the provider or merchant get away with retaining the entire amount paid for delivering less than complete service or products.

 

[Charleyann]

Tangential to that, in Massachusetts, if you go to a gas station that offers both self- and full-serve pumps, and you have a handicap placard or plate, at the full-serve pump/s they're required to charge you only the self-serve price. And if it's solely self-serve, you can request help for no charge. Or, at least that was the law two years ago, as it was explained to me (on crutches - but FULLY able to drive ) by a State Trooper.

Charleyann - I can understand Delta limiting carry-ons for space reasons, but now you have me curious - why didn't you carry on your son's medical equipment, and check the OTHER bags? Based on your original post, his treatment is one of your most important issues. On ANY airline, it's recommended to pack in your carry-on luggage: valuables, medical necessities, travel documents, and whatever items you'll need for the next 24 hours. This is true even when flying home. The AIRLINES misdirect over three MILLION pieces of luggage a year. In fact, US Airways is notorious for simply not loading luggage on planes (remember the Christmas fiasco, was it last year?). It genuinely seems to me that the medical equipment was THE most vital thing you had with you.


Now, did you ask Delta WHY they can't deliver your luggage until tomorrow?

The machine I packed in suitcase. DUMB mistake! The meds I took with me.

Yes, it took almost two days to get home. 24Hrs, I spent in Orlando, Delta, put us in a hotel, then we caught our flight 24 hours later. Then in Boston another flight was delayed (the next night). Delta repres said " They couldn't find the crew?" It was early hrs of the 16th ...before we got home.

It is most difficult lugging everything around and pushing a child in a wheelchair. As for his treatment. I did it before we left the hotel. The time frame was stretching it, but Iwas assuming this flight would be sooth sailing...I was wrong to assume anything with Delta. I figured as soon as we hit Fredericton, we only live 15 minutes from airport. That we could get his therapy done.

AS, for bags Delta told me they were shipping it on an air Canada flight coming into Fredericton at approx. 11:30. they said it would be delivered the next day! I ask why n0t the earlier Delta flight. The representative told me she didn't know why and would have someone call me back, because this involved medical equipment. I am waiting for the call.

I have learned some valuable lessons here.

charleyann

 

[Charleyann]

Please explain to me how you were in the airport/delayed 37 hrs? Was your first flight at 4 am? You state your flight was cancelled and the flight they wanted to put you on was at 5pm the next day. For that to be 37 hrs your flight would have had to been at 4 am. What time was your original flight, I'm assuming it was in the evening or late afternoon if there were no more flight that day, MCO is a busy place with lots of flights so 5pm to 5pm is only 24 hrs and a big junk was spent in a hotel room. Many things don't add up you complain you had 4 bags to deal with, now it was Delta's fault you only had 1 each? You can be upset but pick one story. Good luck on any of the other airlines, I have always found Delta more passenger friendly than many others, and as far as US Air, just ask anyone in Pittsburgh what they are like.

I am trying to explain what happened and is continuing to happen. They were in the sequence it happened with Delta. Gosh...did you ever experience bad service? Did you ever express your opinion. THat is all I am doing. I am not trying t ofight...just explain!

Flame away.....I have broad shoulders



Charleyann

 

[dannyh23]

This is just getting stupid at this point. Instigating people to flame you is crossing the line... hopefully a mod will lock this thread...

 

[Charleyann]

This is just getting stupid at this point. Instigating people to flame you is crossing the line... hopefully a mod will lock this thread...

and stirring the

 

[Devil_Dog99]

The only thing is is that what you are claiming to be bad service is de riguer within the airline industry. I have taken more than 50 round trip flights within the ast year and a half (primarily on Delta) and I can count on one hand the number of times I have had problems. I figured it out to be a 98% success rate. The only incident of bad service I see is the initial suggestion by the Delta phone rep as to where to do your son's treatment. But Delta seemed to acknowledge their mistake, and apologized.

Being delayed is to be expected with air travel. I have been fortunate enough that in the times I have been left stranded, I was able to get out on the next available flight. But even if I wasn't, I know that whatever flight I was going out on was the next available flight. And besides, what else can I, you or anyone do in that situation?? Be thankful you were not travelling during February and the Northeast got hit with a snowstorm. Not only could you have been stuck for days, it would have been on your tab. Stuff happens. Planes break down. Your baggage snafu, yes it is human error, but aren't people allowed to make mistakes? I will agree that baggage handling is probably the number 1 complaint among travelers (see earlier poster about Philadelphia a couple years ago or just Google baggage complaints) and I will allow that the 'service' they provide when stuff is 'lost' leaves a lot to be desired, but at least you know where your stuff is. As someone earlier pointed out, it could have been lost forever.

I am glad to see that you finally made it home safely. I am sure that it must have been a very trying time. But to dismiss Delta because of delays is a bit harsh. US Air has delays. Northwest has delays. American, United, Southwest, Jet Blue, you name it, they all have delays. I only suggest that in the future you try to do some homework so that if something like this ever happens again, you will be prepared.

Call the airports where you are going and inquire about service assistance they provide to disabled parties and how to go about getting it. Whom do you call, or at what counter you can request assistance. As has been stated before, airline personnell are only responsible for getting you on and off the plane. Anything else is the purview of the airport authority. I will allow that sometimes that service is not always the best but at least if you know what is available you will know what to do if it happens again, and not be caught off guard.

 

[seashoreCM]

Saw some requests to close this thread so I guess I will.

The mishandled baggage is a new separate independent claim.