Oh my gosh!! I don't even want to imagine!
You poor thing! This was such a mess!! Poor Blakers (though his Mickey pose makes me smile EVERY time). Your kids are so sweet and how adorable that they wanted to stay there so bad. I'm sorry you guys had such a rough time with all these rooms! I really hope the rest of the trip gets better...it really can't get worse I guess.![]()
The trip does get better! I'm not including any of the other mousekeeping issues from here on, but even those were met in a different way. We just assumed this place was awful so nothing was all that shocking.

Omg I can't believe that happened to you guys. I only have one pet peeve that will tick me off to the point of no return is my kids. I would have had the manager cleaning my room every day or an upgrade to a deluxe resort if that had happened on our trip. I am glad Blake was okay![]()
I do regret not going back over to Custom House and turning into the very thing I'd said I hate earlier. John suggested they should cover an upgrade when he called me a snob, but I didn't want to deal with anything else. Maybe I should've let him handle this instead.

Oh my goodness! I have to say, you must be a very strong woman! All of that would make me turn into crazy lady! My breaking point would have been the first room location with the smoking area! I hope that something was done after you send the email! Remind me to take CBR off of my "want to stay there list"! I REALLY hope that you and your boys end up having an AWESOME rest of the trip!!!! Livy and I are heading up from Saturday-Tuesday this weekend and staying at POP-just so I can get the pics of her with her letters on the keyboard! I LOVE LOVE LOVE your idea! Can't wait to read more!
Someone did get back to us after I sent the email, and we were mostly pleased with the results. That's all I'm saying about it. I have trouble believing it caused any major training or change though.

Have a great time at Pop! I'm so jealous, but kinda not, too. Writing about all of this doesn't have me super interested in going back right now.

Oh. My. Goodness. I think my heart skipped a beat when I read about the table collapsing!! Poor Blake! I'm glad he was okay!!!
It sounds like the Mousekeeping managers and staff at CBR could use some additional training. In how to properly do their jobs AND in customer service!!!
I certainly hope you all managed to have some fun later in the day!!!!
They definitely do! How could that woman not even apologize? If Blake had been hurt in any way, this would've had a completely different ending. The rest of the trip was fun for us, and the boys still loved being at CBR in the coming days. Wild, huh?