It's a long story but worth the read...
One thing to keep in mind...
If you have any coupons, you MUST give them to the salesperson when making the purchase (for a free gift, not a discount) -- We were on the Eastern 2/5/05 cruise and visited the Del Sol in St. Martin. My daughter bought 2 t-shirts (children $18, adults start at $22) and had a coupon for a free color changing canvas bag with the purchase of 2 shirts. While at the store, we couldn't seem to find the coupon and left. We went to a restaurant and found the lost coupon in our bag and took it back to the Del Sol about an hour after the original purchase. My DD10 (almost 11) said she wanted to be the one to get the bag so I was browsing the store nearby while she waited in line. When she got to the front of the line, she told the salesperson what she wanted and produced her receipt. The lady made a rude comment about how I sent my kid to do my errands instead of coming myself. The lady called the owner out who I talked to and when he refused to honor the coupon, I told him I wanted to return the items we bought (2 shirts and some hairclips - total $51 US). (My intention was to return the items and do the entire transaction over with the coupon as we still liked the shirts.) The owner told me he didn't accept returns and flat out refused my poor kid her bag. I was furious and went outside the store. We had also bought color changing shirts at a different store for $9.95/shirt so whenever someone was coming into the store that I recognized from the Disney Magic, I would tell them that there was another store with nicer people and a better price just down the street selling the same type products. The owner came outside and said if I didn't leave, he would call the police. He claimed I was "peddling my wares". I simply told him I was just talking to people I knew about my experience there and showing them a shirt I bought from a different store. He went inside and called the police, noting his intention to have me arrested. Of course, I have a complaint into the corporate office now, but I also am the type of person that if I have a terrible customer service experience that I share it with everyone I know - the Disboards included! So be warned... Not to say I don't love the products though -- we still went to the Del Sol in St. Thomas the next day and bought 2 more shirts (AND MY DAUGHTER'S BAG!!!)
Hope this helps someone!
Stacy