Deceptive line wait times

[DLtorgo]

This weekend has been extremely crowded so a good test of the lightning lane system. This has been a negative for us.
If you are attempting to ride Falcon right now beware! Wait was posted at 55 when we walked in at 9:30. We waited one hour and forty five minutes had at least 20 more based on the last switchback to the merge with lightning. We aborted and didn't even ride because we needed to get our lunch window and Ride LL window.
Cast told us- time can fluctuate with how many lightning lane. They have windows for return. The lack of line management is unacceptable. I can accept a 15 minute flux but an hour???
Not cool. Make an announcement halfway so people can make a choice to leave the line.

We had a similar issue on Star Tours Saturday. We had lightning lane. They kept us for 45 minutes because they were running only one theater! Give info at the time so we can know and plan.

 

[DLgal]

Yep. Don't trust the standby times.

And it's not the fault of the CMs at the rides. They are handing out those red cards like candy. They are calling in the updated waits. Someone on the other end isn't updating them on the app/the signs. It happened to us a few times this weekend. Most notably on the Astro Orbiter, which was showing a 5 minute wait on the app for over an hour at 9am, while we stood in that line for 40 minutes. I had to bail on it and leave my kids in line to pickup our breakfast from Jolly Holiday. I had figured we had PLENTY of time before our window closed to do a ride with a short wait time. Silly me. I came back with our breakfast and stood by the CM booth and she had noticed me leaving and asked if I wanted to come back in and ride with my kids. I told her it was fine, but that I had to leave the line because I thought it was going to be a quick 5-10 minutes and it had been over 35 at that point. She said to me, "they haven't updated that yet? I called in a 30 minute wait time at 9am!" It was 9:35 and I opened up the app and showed her it still said 5 min. She rolled her eyes (not at me) and was like "I'm SO sorry. That's not okay."

What I did find interesting was how many red cards were being handed to people entering the LL lines. Seems like they are trying to see how long people are having to wait in those as well.

 

[gelatoni fan]

So what I'm reading is that a CM at the line gets the info from the red card, calls someone in the office and the person in the office updates the ride in the system and app. Then that data gets passed from the office to the CM at the ride entrance to update that? I just assumed that a CM at the ride loading area with ride wait time data could pass that data to the CM at the entrance to the queue who can just update it there.

Disney queue management has definitely fallen apart since the launch of Genie+.

 

[gottalovepluto]

Anyone else thinking the office is updating it but the IT is screwed up and not reflecting the update? We’re taking Disney IT after all…

 

[DLgal]

So what I'm reading is that a CM at the line gets the info from the red card, calls someone in the office and the person in the office updates the ride in the system and app. Then that data gets passed from the office to the CM at the ride entrance to update that? I just assumed that a CM at the ride loading area with ride wait time data could pass that data to the CM at the entrance to the queue who can just update it there.

Disney queue management has definitely fallen apart since the launch of Genie+.

From what I could gather, they can't update the time on the board until the app has been updated. They call it in, wait for a confirmation that the app has updated and then they change the sign, I guess?

Although at Astro Orbiter, there was only one CM working. She was handling the loading, operating the ride and the queue. I think that's why the wait time was so long, because the physical line was NOT long. They weren't even using the switchback. But I guess since that CM was having to do ALL the jobs, every cycle took much longer than normal. And at that ride, like many others that dont have LL, there isn't a sign that gets updated at the entrance. It's a static sign that says "wait time X minutes from this point."

 

[DLtorgo]

I totally agree it is not the fault of Cast. They are just following the procedure set from above. I'm writing an email to guest services.

 

[OKW Lover]

Be aware that the posted wait times can be wrong in both directions. On Saturday (2/19) we were at the MK and went to the Haunted Mansion. As we got into the standby line the CM was just updating the wait time from 35 to 40 minutes. We felt that was a reasonable time to wait for this attraction. So at 10:00 am we entered the standby line. At 10:20 am we were walking out the exit after having ridden the attraction.

 

[Epicnemesis]

Disney queue management has definitely fallen apart since the launch of Genie+.

That’s a feature for Disney, not a bug.

 

[tink89]

We got in web slingers when it said 40 min and it was 25. We go a LL for Monsters inc because it was the last ride we had not done and it said 35 min and it was a walk on. BTMR said 35 and it was 20. Those are the only ones I paid attention to.

 

[MonocularVision]

We only waited stand by a three times last Saturday and the wait times for Jungle Cruise, Pirates and Rise were all way less than advertised. Posted wait for Rise: 100 minutes, 30 minute wait to the briefing room, almost exactly.