So about 6:30 PM EST I noticed a $433 charge on my debit card using my bank's mobile app just to scan my accounts like I usually do a few times a day. I am driving DD home from practice so I call my bank to see if they can tell me more. It was a pending charge dated today and it was indeed my card not my spouses. So I report it as fraud, they shut my card down, etc.
I then researched the charge and found it was Haute Look / Nordstrom Rack. So I called them and they were able to locate the order AND cancel it, so the items do not get shipped. I am in Florida, the shipping address is California.
Because I have been using my CC for airline points for our summer trip, I have barely used my debit card lately. I did review my account and Saturday, I used it at an Asian restaurant we frequent. This place has a drive thru pick-up window (you call ahead) and the tint is pretty much black. So you give them your card, they always close the window and you can not inside when it is closed. Then they come back with the card in a black folder like at a restaurant where you sign and leave a tip on the receipt, take your card and hand the folder back to you. I am 99% sure the guy at the window copied my card info. I know I can't proof it yet. Nordstrom fraud department says I will get a follow-up call/e-mail within 24 hours and they may be able to give me more info like the name and address of the shipment.
One: I love my bank - USAA - who immediately shut down my card and is sending me a new card via Fed-Ex. Two, Nordstrom Rack, although I have never ordered from them, was fabulous.
It was just one charge, no other charges on my account so far.
I also called the bank back so they could annotate that Nordstrom was able to cancel the order before the merchandise shipped. That might help their fraud department with some research.
I then researched the charge and found it was Haute Look / Nordstrom Rack. So I called them and they were able to locate the order AND cancel it, so the items do not get shipped. I am in Florida, the shipping address is California.
Because I have been using my CC for airline points for our summer trip, I have barely used my debit card lately. I did review my account and Saturday, I used it at an Asian restaurant we frequent. This place has a drive thru pick-up window (you call ahead) and the tint is pretty much black. So you give them your card, they always close the window and you can not inside when it is closed. Then they come back with the card in a black folder like at a restaurant where you sign and leave a tip on the receipt, take your card and hand the folder back to you. I am 99% sure the guy at the window copied my card info. I know I can't proof it yet. Nordstrom fraud department says I will get a follow-up call/e-mail within 24 hours and they may be able to give me more info like the name and address of the shipment.
One: I love my bank - USAA - who immediately shut down my card and is sending me a new card via Fed-Ex. Two, Nordstrom Rack, although I have never ordered from them, was fabulous.
It was just one charge, no other charges on my account so far.
I also called the bank back so they could annotate that Nordstrom was able to cancel the order before the merchandise shipped. That might help their fraud department with some research.
