DD injured on splash mtn-update p16

[kimmikayb]

Yeah I do think it would have helped the situation. Just one phone call shows the parents that Disney cares. And who thinks clearly when a child is hurt? I honstly think if Disney rushed the parents to their child's side then got them transportation to the hospital and back covered their medical expenses then the father would not have to think about getting his $$ back. Of course when it has to get all legal why shouldn't he expect Disney to compensate him for his room? He is under the impression that it is Disney's fault his daughter got hurt. If that is what turns out to be the case he deserves a partial refund. I just think if Disney didn't automatically turn on the defensive the father would not have to worry about the bills he is accruing.

Did they enjoy their room less because of this accident? If I fall at the grocery store because of a slippery floor, do I expect the grocery store to comp my groceries? Will I enjoy the groceries less because my bum is hurt? Disney did offer them a wheelchair so DD could continue to enjoy the trip. The whole transportation to the park and the hospital is confusing to me and sounds like there might have been a lack of communication between CMs.

For me, I honestly hope the OP and his family went about their vacation and just had a good time. I hope they forgot Disney is actual a big cooperation and just remembered the magic. I hope they all calmed down and forgot to be angry. I hope he stopped checking back to this board (while on his vacation!). I hope he continues to come back here after his trip because it seems to me he is a long time member and it will be like loosing friends to me, not coming back.

BUT accidents happen. Everywhere. I don't know why because it happens at Disney people expect big bucks. That raises prices for everyone. Many people have been sharing their experiences with us about accidents and nobody expected big $$. OP was frustrated and probably extremely fatigued. He didn't know where to turn and was looking at all options, but to take a sprained foot to the media? Have his entire trip comped? I agree, a few kind words would have gone a long ways but how do WE know there wasn't? Disney has to protect themselves and are restricted at how much they can do, I'm sure. They were asked, what more can we do for you from Disney. Why does everyone instantly think "how much can I get out of Disney?".

There is Disney side, the OP side, the kids side and somewhere in there is the truth. We'll probably never know the entire truth.

 

[3DisneyNUTS]

It amazes me how the blame the victim permeates any thread that explains a negative exeprience. The woman and boy (seperate incidents) that died on Mission space also got dissected on these boards. It was almost collective cheers when there were pre-existing conditions found. A family had cash stolen out of their luggage while it was being held by bell services they too were ripped apart for being stupid enough to leave it in their luggage. No one cared there was a crime just that the family left cash in the luggage.

Now this...AH HA!!!!! the girl stood up on the ride. SEE it is all her fault! WHo cares if she was hurt she deserves it right? Foolish teen how dare the parents expect even a ride to the hopital? It was their stupid kid who stood on the ride.

It is completely discouraging how people need to bash the victim. Especially on a Disney board! How would have Walt reacted to this girls injury on his property?

 

[3DisneyNUTS]

Did they enjoy their room less because of this accident? .

Yes I do believe they enjoyed their room less they have a daughter now wheelchair bound and in pain. Being in that sitaution yes I do belive they enjoyed the room less. The reason they have the room is because they were there to enjoy WDW as a whole. The room just gave them easy access to WDW what good is the room alone by itself with 3 kids? cetainly they did not expect their vacation to be all about the room.

If I fall at the grocery store because of a slippery floor, do I expect the grocery store to comp my groceries? Will I enjoy the groceries less because my bum is hurt? Disney did offer them a wheelchair so DD could continue to enjoy the trip. The whole transportation to the park and the hospital is confusing to me and sounds like there might have been a lack of communication between CMs. .

your analogy is way off. It would be like buying food for a BBQ and the BBQ gets rained out hence no BBQ. You still get to eat the food but is it as much fun as eating it with friends and having fun? Nope you are just reminded of how your day was rained out.

For me, I honestly hope the OP and his family went about their vacation and just had a good time. I hope they forgot Disney is actual a big cooperation and just remembered the magic. I hope they all calmed down and forgot to be angry. I hope he stopped checking back to this board (while on his vacation!). I hope he continues to come back here after his trip because it seems to me he is a long time member and it will be like loosing friends to me, not coming back.

BUT accidents happen. Everywhere. I don't know why because it happens at Disney people expect big bucks..

Who said big bucks? Just medical expences , transportation and if their fault compenstation for what they were out.

That raises prices for everyone. Many people have been sharing their experiences with us about accidents and nobody expected big $$. OP was frustrated and probably extremely fatigued. He didn't know where to turn and was looking at all options, but to take a sprained foot to the media? Have his entire trip comped? I agree, a few kind words would have gone a long ways but how do WE know there wasn't? Disney has to protect themselves and are restricted at how much they can do, I'm sure. They were asked, what more can we do for you from Disney. Does everyone instantly thing "what can I get out of Disney?".

There is Disney side, the OP side, the kids side and somewhere in there is the truth. We'll probably never know the entire truth.

BUt either way Disney should have acted less defensive and more human and they could have prevented an obviously upset family from getting angry.

 

[kimmikayb]

It amazes me how the blame the victim permeates any thread that explains a negative exeprience. The woman and boy (seperate incidents) that died on Mission space also got dissected on these boards. It was almost collective cheers when there were pre-existing conditions found. A family had cash stolen out of their luggage while it was being held by bell services they too were ripped apart for being stupid enough to leave it in their luggage. No one cared there was a crime just that the family left cash in the luggage.

Now this...AH HA!!!!! the girl stood up on the ride. SEE it is all her fault! WHo cares if she was hurt she deserves it right? Foolish teen how dare the parents expect even a ride to the hopital? It was their stupid kid who stood on the ride.

It is completely discouraging how people need to bash the victim. Especially on a Disney board! How would have Walt reacted to this girls injury on his property?

In this day and age I think Walt would have done what he needed to to protect the company so it could continue for billions more to enjoy. It's sad we have to do this but you have to admit, this is a sue happy generation. Sure, it would be great for this family to have gifts showered on them....but ultimately, Disney has to behave like a big boy company, which they are and protect themselves.

Please don't think I'm picking on you, not my intention.....and I won't be happy no matter who's fault this is because afterall an accident happen and that's never fun.

 

[MosMom]

It is completely discouraging how people need to bash the victim. Especially on a Disney board! How would have Walt reacted to this girls injury on his property?

When you do something stupid, you cease being a victim. It is called personal accountability. If you ignore the posted rules, you may suffer the consequences. Disney posts rules for a reason.

Disney compensated us when they lost our car in the valet. They found it about an hour later but from the sounds of it they did more for us because of that then they did for the OP. I just don't believe it. If his story made sense, I'd be all over Disney but it doesn't add up and I've been around this place too long to believe everything I read. Especially from the posters crying lawsuit.

 

[3DisneyNUTS]

When you do something stupid, you cease being a victim. It is called personal accountability. If you ignore the posted rules, you may suffer the consequences. Disney posts rules for a reason.

Disney compensated us when they lost our car in the valet. They found it about an hour later but from the sounds of it they did more for us because of that then they did for the OP. I just don't believe it. If his story made sense, I'd be all over Disney but it doesn't add up and I've been around this place too long to believe everything I read. Especially from the posters crying lawsuit.

See I disagree her age alone discounts her from being wholely accountable. She is still a child. Maybe a victim of her how foloishness but still a victim. This still has to be pproven anyway. We cannot take a 5th generation strangers account and decide that the father was not telling the truth. Sure his kid could have lied to him about what happened but Disney could have acted better especially in the situation of transportation and med bills. It is in their best interest to make sure the girl was attended to. That even prevents mysterious injuries from appearing later. To get her immediatae medical attetion paid for by the company documents the exact injuries so later there is no discrepency as to what happened.

 

[jbdreamer]

A wheelchair guest IN PAIN would definitely not njoy WDW as a walking guest. Plus you have a chronic condition as does my son (epilespy) this girl came expecting fun and got injured instead. We make accomodations to our trip so our son can enjoy WDW. Does he have a better time when his seizures are controlled? of course.

But to expect this father to push his in pain daughter around the parks to salvage a vacation is absurd. She is hurt the vacation is ruined. Disney should have at least check up on her and offered the family something to add some magic to an awful experience. None of this requires Disney to admit fault.

Sorry I have to disagree with you. I have been to WDW in a wheel chair 3 times! And have always enjoyed myself. The first time I received a 3rd degree burn on my leg 2 days before our trip. I could barely walk, and was IN A LOT OF PAIN but I didn't let that stop me from enjoying myself. I was only 10 years old at the time.

In high school I had Chronic Fatigue Syndrome. I didn't have the energy to walk for long, so I was in a wheel chair. My family pushed me without complaint, and we all had a fabulous time.

A wheel chair is NOT going to ruin their vacation.

It all about your state of mind. If this family is just going to be mad and feel sorry for themselves, then that is what will ruin their vacation.

 

[kimmikayb]

Who said big bucks? Just medical expences , transportation and if their fault compenstation for what they were out

Actually, the OP said he would like to be comped the entire trip.

 

[lillygator]

It amazes me how the blame the victim permeates any thread that explains a negative exeprience. The woman and boy (seperate incidents) that died on Mission space also got dissected on these boards. It was almost collective cheers when there were pre-existing conditions found. A family had cash stolen out of their luggage while it was being held by bell services they too were ripped apart for being stupid enough to leave it in their luggage. No one cared there was a crime just that the family left cash in the luggage.

Now this...AH HA!!!!! the girl stood up on the ride. SEE it is all her fault! WHo cares if she was hurt she deserves it right? Foolish teen how dare the parents expect even a ride to the hopital? It was their stupid kid who stood on the ride.

It is completely discouraging how people need to bash the victim. Especially on a Disney board! How would have Walt reacted to this girls injury on his property?

I for one have no clue who is at fault, doesn't matter really...but you keep saying "how WDW treated them", when in fact all we know is what the father posted and I am sure it was through a tad bit on anger.

 

[mickeyfan2]

See I disagree her age alone discounts her from being wholely accountable. She is still a child. Maybe a victim of her how foloishness but still a victim.

If she is too young to follow directions or be resonsible for her actions then her parent should have been there and they are now negligent for not having her properly supervised!!!

 

[3DisneyNUTS]

Sorry I have to disagree with you. I have been to WDW in a wheel chair 3 times! And have always enjoyed myself. The first time I received a 3rd degree burn on my leg 2 days before our trip. I could barely walk, and was IN A LOT OF PAIN but I didn't let that stop me from enjoying myself. I was only 10 years old at the time.

In high school I had Chronic Fatigue Syndrome. I didn't have the energy to walk for long, so I was in a wheel chair. My family pushed me without complaint, and we all had a fabulous time.

A wheel chair is NOT going to ruin their vacation.

It all about your state of mind. If this family is just going to be mad and feel sorry for themselves, then that is what will ruin their vacation.

I am sorry you have been through all that. In our sons case he definitely has more fun without the wheelchair. He gets knocked out by his seizures and needs to sleep it off when they get bad. So of course it is alot more fun for him not to have the seizures and to run around having fun rather than sleeping it off in his wheelchair.

 

[wvjules]

Who said big bucks? Just medical expences , transportation and if their fault compenstation for what they were out.

Why in the world woud Disney pay medical expenses for something that may not be their fault? If it does turn out to be a ride design flaw then I'm sure WDW will reimburse the medical expenses but to pay it upfront wouldn't be a wise business decision.

 

[lillygator]

Sure his kid could have lied to him about what happened but Disney could have acted better especially in the situation of transportation and med bills. It is in their best interest to make sure the girl was attended to. That even prevents mysterious injuries from appearing later. To get her immediatae medical attetion paid for by the company documents the exact injuries so later there is no discrepency as to what happened.

and she was attended to was she not?

ok, first of all they are investigating....if the company is any way at fault I would be willing to bet that they would pay all medical bills....

 

[3DisneyNUTS]

If she is too young to follow directions or be resonsible for her actions then her parent should have been there and they are now negligent for not having her properly supervised!!!

Obviously if she did indeed stand up. I don't think the parents being there would have made a difference. Even on the ride with her she could have chosen to do this. a seatbelt could prevent this from happening.

 

[MosMom]

So should there be seatbelts on all rides? Lockable seatbelts that riders cannot unbuckle on their own? What if a teenager unbelted themself on Dumbo and fell off? Is that Disney's fault for making it possible for someone to act like a dip? Should we all be locked in on every ride just to prevent morons from being morons?

 

[3DisneyNUTS]

and she was attended to was she not?

ok, first of all they are investigating....if the company is any way at fault I would be willing to bet that they would pay all medical bills....

Yes but making the parent pay in advance opens up the situation where the treatment may get delayed and injuries get reported later. In this situation obviously the parents didn't care about the med bills they have insurance so the girl got care. BUT I think it is in Disney's best interest to pay for the bills to get an accurate account of the injuries sustained on their property. It doesn't admit fault if they did. I also think it is only right to pay the bills anytime someone is hurt on your property.

 

[mickeyfan2]

Obviously if she did indeed stand up. I don't think the parents being there would have made a difference. Even on the ride with her she could have chosen to do this. a seatbelt could prevent this from happening.

If her mom was sitting in the seat with her (since she is too young to follow directions) she should have stopped her from standing up. If the mom didnot then she was at fault.

She does not need a seatbelt, she needs to follow directions and be supervised properly.

 

[DisneyPhD]

I am more then willing to bet that while the OP's medical insurance coved the hospital visit, Disney in the end will end up paying for it. Their insurance will go after Disney all on their own when the paper work goes though.

My DD had her elbow pulled out of joint by another child at Day Care. We didn't know what happened so we took her to the hospital. While it was coved by my insurance, they went after the day care providers insurance after the fact to pay the bills. I didn't want them to, I asked them not to. I do not feel that the Day Care provider did anything wrong. They said their hands were tried because it happened at her house, a day care center. The day care providers home owners insurance coved reimbursed my health insurance for the visits (a few hundred dollars.) This was all a few months after the fact.

As far as bashing the OP about being sue happy, he was acting on advice given to him by posters on this board. He was just exploring his options. If the same thing happened to me I might want advice and explore my options too. (especially if I felt Disney was trying to brush us off.) I think if it clearly was something that Disney had no liability over they would have treated them nicer. (Sad but true.)

I think people are too sue happy now a days, (heck I have been sued by a man who ran in front of my car when I was 22 years old and he won, my car insurance coved it all. Both my insruance and the police said I did nothing wrong.) However I think the option has to be out there to be sure that people are not wrongly treated.

Why can't we just lay off the OP and just try to be supportive? Sure we would all like to think that no one can get hurt at our favorite place, but it happens. Stop blaming the victim just because we all would like to think it doesn't. How is that going to help them have a good vacation and does it really make you feel better to do it?

 

[kimmikayb]

Obviously if she did indeed stand up. I don't think the parents being there would have made a difference. Even on the ride with her she could have chosen to do this. a seatbelt could prevent this from happening.

I have to disagree with you here. You better bet my kids will follow all the rules when sitting right next to me. When do we all have personal accountability? A seatbelt? That doesn't stop some.

 

[DebIreland]

IIt is completely discouraging how people need to bash the victim. Especially on a Disney board!

I couldn't agree more. Well said. I was shocked by some of the comments on the original thread - although when I praised the OP on *this* thread yesterday for how he handled those nasty comments, that part of my post was deleted. So its possible your post will be deleted or edited too - just a heads up.