DCL website issue

[huey578]

Hi, I've been trying to make a payment towards my cruise since yesterday (9/16) and I keep getting this error message:

Sorry, we were unable to process your payment. Your card has not been charged. Please try again. If the problem persists, please call (800) 951-3532 for assistance with modifying your reservation. Guests younger than age 18 must have parent or guardian permission to call.


Anyone else having issues paying?? TIA

 

[Dug720]

Haven't tried to pay online as mine are all paid up, but if you're having so many issues, why not just call?

eta: If you've cruised with Disney before, get your CC number and call the CC line. I'f found I almost never have to wait for them.

 

[huey578]

Haven't tried to pay online as mine are all paid up, but if you're having so many issues, why not just call?

eta: If you've cruised with Disney before, get your CC number and call the CC line. I'f found I almost never have to wait for them.

This should be a 20 second transaction, shouldn't have to wait 5 mins on call to pay.

 

[Bree]

This should be a 20 second transaction, shouldn't have to wait 5 mins on call to pay.

Well, in the 5 minutes it took you to come and post about it Disboards you could have gotten through to a DCL agent.

 

[Dug720]

This should be a 20 second transaction, shouldn't have to wait 5 mins on call to pay.

But you've spend so much more than 5 minutes trying and trying again and then coming on here.

Just as a note: If this were a matter of final payment and you didn't get it in because you didn't want to call (or waited until the call center was closed) but insisted on trying and retrying a website when the website is telling you to call if the problem continues, they will NOT work with you. Your reservation would be cancelled.