DCL declines to make good on offers from hurricane issues!

[rae519]

Originally posted by LAMPSKIES
. Rae you think me being a "squeeky wheel" could have had something to do with it?

Yes.
As I stated last year when this happened to you, I just wish that DCL would make it fair across the board to everyone and not just those who are "squeaky wheels" or "Know someone". But no one said life was fair!!
I'm just glad that I got my money back from DCL, Delta and Marriott (Priceline.com hotel).

Enjoy your cruise, Lampie! I am sure you will have a great time this year!

Rae

 

[LAMPSKIES]

Thanks Rae......4th year in a row!!!! I do believe that DCL needs a Mgr. in charge of problems.....kind of a "consumer affairs" type of person. Someone that can say "no" to people when there is a problem. They are so into "making people happy" that they find it hard to say "no". That way it WOULD all be fair.

 

[rae519]

No isn't a bad word. Yet it has gotten a bad reputation over the years. Sometimes the best answer to a situation is "NO"!!!

Enjoy the beach at CC - the water should be wonderful this time of year!

Rae

 

[paulmc80]

TA faxed me a copy of our "25% off" voucher mostly just so I'd have it to write DCL about.

I wrote DCL regarding the voucher. It took me over an hour to figure out a voicemail message and a fax from them was, probably better than 50% odds, a reply to my letter. Very, very cryptic response. I might be paranoid but I think not. What they have done makes me think of the saying: "What a tangled web we weave when we practice to deceive."

I must be getting grumpier as I get older. Honestly, I did expect a clear and direct response. Maybe my English writing skills are so horrendous they never understood me. Yah! That's it! Just has to be. Wait ... is that the Twilight Zone theme I hear in the background? LOL

Whatever will be, will be! Man I sure can't sing..... LOL

 

[paulmc80]

BTW

I don't mind that word NO either. As long as I know what the heck they are talking about.

Ok - Back to ESL class for me.

 

[CRSNDSNY]

Originally posted by paulmc80
Ok - Back to ESL class for me.

 

[gottaluvdisney]

I am confused Paulmc80

Were you the one that was upset about the onboard sales person not accepting reservations - as the discount voucher you would receive would be a better deal. When you found out that the discount voucher did not apply to the dates you wanted - you were going to ask DCL to honor the onboard discount?

Is that where you are? Are they able to do that for you?

 

[lovepuzzles]

I used All Seas for my 9/4/04 booking and when they called me about the voucher several weeks ago, they said that it could only be used through them. In fact, I paid for 2 rooms on that cruise. One of the rooms had a babysitter and my daughter in it. I cannot use the one that had the babysitter in it because it has her name on it due to she was the head name in the room and the name cannot be changed for the voucher. When I asked them to send me the voucher they told me that they could only send me a copy. Anyone else heard that? I was very happy with All Seas, but I like to have my options.

 

[mommasita]

Hello, I am really upset right now, because I am an interliner, and pay somewhat reduced rates to travel. I am still a paying passenger, and having taken 3 seven night cruises in 18 months, I thought that DCL would have stood up to what they said.

I sailed on the Sept 18th JEANNE cruise, where we were all offered 50 percent savings for our next cruise, I promptly called after arriving home to see if we qualify, and was told of course, that just like on the letter we received in our room, on the last day, that only people travelling on space available were not entitled.

TOnight I called to find out where the voucher is, and was told that we are NOT entitled!! Can they please make up my mind. IF that is the case, then say so from the get go. THe very nice cm I spoke to gave me the email for costomer communications, and suggested that is the best method. I just typed up a letter, letting then know, that this is just not right, it either is or it isn't. I also told them I saved the letter given where it is written "those travelling on space available" are not entitled. SO, I asked the cm what are those people exactly, and he said cast members, and their families.

Sorry this is so long, after looking for quotes all week to rebook, this is very dissapointing. When you look at the quotes, and then re-calculate, and now to have this sprung..... I also let them know that our family of 12 were just as much put out as the rest of the 2700 passengers.

THanks for listening guys,

 

[paulmc80]

Well, I am not upset. But, during our cruise they did say the "25% off your next cruise" was the best offer available. As it turns out, that was true for some cruises and not for others. Honest error for which there is reasonable remedy.

As I can only cruise after October 1, 2005 I really only asked them a simple question. For my October 2005 cruise can we:
1. Use the 25% off voucher
2. Or, get the 10% and the $200 onboard credit offer usually for onboard re-booking.

I thought that was simple, especially numbering them like that in my letter. They could say NO to #1 and NO to #2 and tell me to have a magical day. But, their response didn't say NO and it didn't say YES. They must not know English is my second language. LOL

My letter was straight foward. I had one point and one point only, getting an answer to #1 and #2 above. I did not whine, whimper, scream, scold, insult, or whatever else could be construed as unnecessary and non-constructive.

I can give you details of their reply if you wish. But, I do not claim to understand it. My written language skills are apparently inhibiting communication. It just makes things difficult when you're not understood.

I'm really very, very glad for those that can be understood by DCL and those that can enjoy them.

 

[rae519]

Originally posted by lovepuzzles
I used All Seas for my 9/4/04 booking and when they called me about the voucher several weeks ago, they said that it could only be used through them. In fact, I paid for 2 rooms on that cruise. One of the rooms had a babysitter and my daughter in it. I cannot use the one that had the babysitter in it because it has her name on it due to she was the head name in the room and the name cannot be changed for the voucher. When I asked them to send me the voucher they told me that they could only send me a copy. Anyone else heard that? I was very happy with All Seas, but I like to have my options.

I am NOT HAPPY WITH ALL SEAS and will make no bones about it.
At first they were great, but on 9/2 the representatives were more concerned about their own cruise than anything else.
After several calls, I am still waiting for my 25% voucher. It belongs to me and not All Seas and I would appreciated receiving it.

Paul, your English is as good as mine. It's double speak that we can't and don't understand. In our world, our word is our bond - too bad we can't trust the word of others.

Rae

 

[MarcyIn Florida]

I must admit that I am shocked by what people have written about AllSeas. That voucher is yours and yours alone -- they have no right to keep it from you. If they want a record of it, they can keep a copy of it in their files.

I would send them an e-mail requesting that they send the voucher to you. If they do not do so, write a letter to the travel agent licensing agency in your state.

 

[paulmc80]

Oh, I agree with you Rae. Problems with my control of the English language is just my way of saying them there folks dont want to answer you directly. I figure they be thinking that they might be held accountable for the information they provide. And, tht's a bad thing if they are misinformed themself. LOL

 

[MarcyIn Florida]

What did we say that caused this thread to be snipped?

 

[ldb1030]

snipped??

 

[westjones]

Originally posted by rae519
I am NOT HAPPY WITH ALL SEAS and will make no bones about it.
At first they were great, but on 9/2 the representatives were more concerned about their own cruise than anything else.
After several calls, I am still waiting for my 25% voucher. It belongs to me and not All Seas and I would appreciated receiving it.
Rae

I know of a recent bad experience with All Season's Travel also. I had friends that used them and were very happy at that time; then another situation arose for a future cruise that needed to be canceled. A call was made to cancel a cruise, and the person at All Seasons said someone would call back. After no call that day another call was placed and than that person said the cruise would be canceled the NEXT day. Then 4 days later a call was received from All Seasons asking if the cruise should be canceled (well YES, and it was suppose to be done 4 days ago!). THEN 2 weeks and 4 days later when no credit showed up on the credit card another call was made only to find out that the cruise had NOT been canceled, but would be that morning.

It has been canceled now, and the credit has been put on the credit card. It was just shocking at how long it took and how much follow it took for something so simple.

I don't know if this is the norm or not, just a recent experience. It may have been an unsual mistake on their part that rarely happens. I have no idea. Just thought I would mention it in case anyone uses them and they need to cancel after making a reservation (follow up with them to make sure it happens!).

DJ

 

[Dreamer04]

Hi everybody. First I need to say up front that I am not involved with the hurricane affected cruises.

I just got off the phone with Sandy regarding another matter ( I had to cancel a cruise next August-sniff!) and I asked about the vouchers. She said that All Seas would not refuse to give the voucher to anyone. She suggested that anyone who had a problem call back ASAP!

Hope this helps!

Ursula

 

[dinnysuw]

Hello, I am really upset right now, because I am an interliner,

what is an interliner?
darcy

 

[Dreamer04]

Originally posted by dinnysuw
what is an interliner?
darcy

An interliner is someone in the travel industry who can get discounts on other forms of travel.

 

[MarcyIn Florida]

Originally posted by ldb1030
snipped??

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