DCL "can't" answer phone???

[Travel60]

We've been trying to call all day (they changed our room for upcoming cruise and we are not happy). They don't even put us on hold ...just goes to message that they are so busy rhey can't answer.

 

[PrincessShmoo]

We've been trying to call all day (they changed our room for upcoming cruise and we are not happy). They don't even put us on hold ...just goes to message that they are so busy rhey can't answer.

It's been this way for months.

 

[Kwami]

Select the option to book a new cruise. That usually gets you through faster.

 

[DWillowBay]

We've been trying to call all day (they changed our room for upcoming cruise and we are not happy). They don't even put us on hold ...just goes to message that they are so busy rhey can't answer.

You can go online and change your room to one that is open and more to your liking. We did that in April when they changed our room to one less desirable. After you sign on, go to "Already Booked" tab, then at the bottom left you'll see 'change reservation' (or something close to that). It will take you to the room map to see what rooms are open......change to your favorite. No call needed.

 

[Disneyland_emily]

If the queue exceeds I think 4 hrs it will stop admitting new people to it.

The main issue right now is SO many calls require back office help that it’s a queue within a queue and instead of a call taking 10-30 min it’s taking 45-90 min at least