DAS Chat - ??

[ClaraOswald]

So I just went to the Disneyland site to try to register my son for DAS for our trip in a couple weeks.

Well, first, I accidently went to the Disneyworld site without realizing it. As soon as the chat popped up, a "person" came on to check for my reservations and said I didn't have one. That's when I noticed I was on the wrong site. Oops!

So I went to the Disneyland one. Selected the option to start a chat. Clicked "start" and nothing happened. Do I just wait? Or am I supposed to type or do something else?? I didn't get a "person" to check my reservation like on the WDW site.

 

[ClaraOswald]

This is all I've seen in the last 45 minutes.

 

[ClaraOswald]

Got up to make a coffee and came back to this. I am still logged in. I hit the back button a million times. I hit reload. Still getting this same message. What am I supposed to do now? I am trying to sit here and do this while also trying to keep an eye on my disabled child. This is frustrating!!

 

[Therunnerflight]

Maybe try a different browser. A chat box should come up.

The pre-registering feature sounds nice in theory, but in my experience, I've waited hours for a CM to come on the chat to complete the registration, so it's not worth it to me.

 

[Kerr84]

I kept getting kicked out over and over. I just had to keep logging back in. It saves your place in line though.

 

[Khodges13]

You have to type something after it says start. That should trigger the system to ask you what date you need the pass to start and if you are 2- 30 days out from your trip. Its really frustrating because it doesn’t tell you to do that.

 

[sanibel11]

I typed in the chat , then it showed me cast member will be with you shortly. Then it kicked me out about 10 times, ,turned blank for w while, but it did save my place in line. Did this Friday and waited about 30 minutes before a cast member arrived. Wasn’t too bad honestly thought I’d be waiting longer!

 

[maleficent55]

I’ve heard of some reported waits of over 4 hrs! Scared to do this in august

But worth it

 

[Kerr84]

I’ve heard of some reported waits of over 4 hrs! Scared to do this in august

But worth it

I started right when they let you on a Saturday and it was an hour wait. It wasn't bad.

 

[Vala]

In March I waited about an hour too. Compared to the lines at City Hall all trip that was a piece of cake.

 

[hsmamainva]

We just did this (granted, it was for Disney World). We initiated the chat around 10am on a Wednesday & we were connected with a cast member around 12:30. It does toss you out of the chat every 30 minutes but it’s easy to log back in and it saves your spot. It took another 15-20 minutes with the cast member after that to complete the process & preselect our 2 rides per park day.

 

[lalasmama]

I’ve heard of some reported waits of over 4 hrs! Scared to do this in august

But worth it

When all was said and done, I was over 4 hours. The first one was for the chat to be approved. The second one was 2 hours of waiting to select my advance selections.

 

[ClaraOswald]

UPDATE - It kicked me out several times, including once during the video chat. Thankfully I was able to get back in. The whole thing took about an hour and a half.

Of course, now there's a chance we will need to reschedule our trip for this Fall so I may have to do this all again later. Ugh.

 

[maleficent55]

UPDATE - It kicked me out several times, including once during the video chat. Thankfully I was able to get back in. The whole thing took about an hour and a half.

Of course, now there's a chance we will need to reschedule our trip for this Fall so I may have to do this all again later. Ugh.

Glad, while frustrating, it didn’t take all day.

Also, hopefully you don’t have to reschedule

 

[Kerr84]

Even when it took me 10+ hours for WDW, it felt 100% worth it on our trip!

 

[Jibrille]

I had a 4 hour wait yesterday. It's just SUPER freaking slow.

 

[nursemelis374]

FYI - on Thursday at Disneyland around 0900 the wait at City hall was about 15 minutes and the wait at the first set of umbrellas near Plaza Inn was about 5 minutes.