Unfortunately, things happen. This is life afterall. Personally, I am always on the lookout for the most savings and the best service. Dana has always given me that. I do know, that she had a major surgery and was out of commision for a while. I am sure, as you can imagine, that things were rough around the office without her bubbly presence! If you that feel you were slighted in the past, I can certainly understand your frustration, but I would certainly reccomend that you give her another chance. Most especially if you have never talked with her.