mickeyfan1
<font color=purple>Come and let me show you my tat
- Joined
- Jul 23, 2002
- Messages
- 11,773
Most people complain about customer service everywhere, and while I find it lacking at times and in places, I wanted to tell you all about the really GOOD customer service I got today.
Last year during the Salt Lake Olymics, Delta was running a contest at their website, the more pages on the site you looked at, the more "medals" you were awarded. There were a ton of prizes, FF upgrades, free membership to the FF club for a year, a whole bunch of free miles, and free R/T tickets to anywhere in the lower 48 and caribbean that Delta flys. Well, I am a great online contest enterer, so every day I clicked and clicked to rack up those medals, every medal = one entry. Well, what do you know, I won a free ticket. Of course, I decided to use it to go to WDW with DH, take him for a long weekend at AKL, the rates were $109.00 for a standard room, October was slow, wine and food was opening, what could be better. But it was not to be, because as a lot of you know, DH is severly Disney impaired and said he could not afford to be out of work for 2 days, blah, blah, blah. So, I cancelled it all. And ate the cost of the ticket I bought for him. But mine was free, so no big deal. When I cancelled, the agent said, "You can rebook this ticket for $100.00 by 8/31/03." I made sure to ask for sure, because the winning letter said must used with in one year. Fast forward to today. I decided to make my flight arrangements for my August trip, I just paid the room in full, DU is getting the PSs, etc, so the time was right. I call the number and get a very nice woman, she pulls up the record and starts to input the change and says, oh, you can't do this because you needed to travel by the end of February, the offer expired after that. I told her what I had been told, but I also said if that's what the system said, that was ok, after all, it was still no $ out of my pocket. She did say she was sorry but she had to follow the rules. No biggie to me, it was still a free ticket I wasn't concerned. About a half hour later my phone rings, and it's the same person. She said, your record finally popped up, because it was so old, it had to be retrieved from the depths of computer data storage, and sure enough, the rep documented the words that I could use the ticket with in a year. I could not believe it. She said, well I just wouldn't feel right that you were told something, (and even though it was wrong,) and then I found out we had a record and didn't do anything about it. WOW, we proceded to find the seats, and I got the ticket changed for $100.00. I am thrilled, and so impressed with the service at Delta. I know others have had problems with them, but in all the years I have been flying on them, I have only had one problem, and when I wrote to customer service about it, they appologized and gave me 1000 miles. I will be writing to them again later about this woman. She made my day.
Of course there is one other oops in the story, I have to fly out a day earlier than my res starts, and I don't get in till 11:30, and I have to drive to Tucson (90 miles) to get there, but I found a one way rental for $40.00 from here to the Tucson airport, I'll stay at the Hyatt in the airport there that night, so all in all, it worked out great. And when I get back, I'll tell you the rest of the story, there was a HUGE oops on my WDW res that I am sworn to secrecy about until I return.
Last year during the Salt Lake Olymics, Delta was running a contest at their website, the more pages on the site you looked at, the more "medals" you were awarded. There were a ton of prizes, FF upgrades, free membership to the FF club for a year, a whole bunch of free miles, and free R/T tickets to anywhere in the lower 48 and caribbean that Delta flys. Well, I am a great online contest enterer, so every day I clicked and clicked to rack up those medals, every medal = one entry. Well, what do you know, I won a free ticket. Of course, I decided to use it to go to WDW with DH, take him for a long weekend at AKL, the rates were $109.00 for a standard room, October was slow, wine and food was opening, what could be better. But it was not to be, because as a lot of you know, DH is severly Disney impaired and said he could not afford to be out of work for 2 days, blah, blah, blah. So, I cancelled it all. And ate the cost of the ticket I bought for him. But mine was free, so no big deal. When I cancelled, the agent said, "You can rebook this ticket for $100.00 by 8/31/03." I made sure to ask for sure, because the winning letter said must used with in one year. Fast forward to today. I decided to make my flight arrangements for my August trip, I just paid the room in full, DU is getting the PSs, etc, so the time was right. I call the number and get a very nice woman, she pulls up the record and starts to input the change and says, oh, you can't do this because you needed to travel by the end of February, the offer expired after that. I told her what I had been told, but I also said if that's what the system said, that was ok, after all, it was still no $ out of my pocket. She did say she was sorry but she had to follow the rules. No biggie to me, it was still a free ticket I wasn't concerned. About a half hour later my phone rings, and it's the same person. She said, your record finally popped up, because it was so old, it had to be retrieved from the depths of computer data storage, and sure enough, the rep documented the words that I could use the ticket with in a year. I could not believe it. She said, well I just wouldn't feel right that you were told something, (and even though it was wrong,) and then I found out we had a record and didn't do anything about it. WOW, we proceded to find the seats, and I got the ticket changed for $100.00. I am thrilled, and so impressed with the service at Delta. I know others have had problems with them, but in all the years I have been flying on them, I have only had one problem, and when I wrote to customer service about it, they appologized and gave me 1000 miles. I will be writing to them again later about this woman. She made my day.
Of course there is one other oops in the story, I have to fly out a day earlier than my res starts, and I don't get in till 11:30, and I have to drive to Tucson (90 miles) to get there, but I found a one way rental for $40.00 from here to the Tucson airport, I'll stay at the Hyatt in the airport there that night, so all in all, it worked out great. And when I get back, I'll tell you the rest of the story, there was a HUGE oops on my WDW res that I am sworn to secrecy about until I return.
