csncellation policy on dining

[Dznypal]

I've never done ADR on line id like to do it for our up coming trip. I was just wondering what the cancellation policy is so my CC isn't charge for being a no show or canceling too late. Thanks all

 

[GeorgiaHoo]

24 hours before or you are charged a $10 per person no show fee.

 

[jwfla422]

You can easily cancel online up until the night before without being charged. So if you have a breakfast ADR for the next morning you can still cancel the night before without penalty (doesn't have to actually be 24 hrs before)

 

[TinkLoverSam]

Before midnight the night before

 

[cedricandsophie]

I've cancelled just hours ahead and never been charged.

 

[jwfla422]

I've cancelled just hours ahead and never been charged.

I've been wondering if you can do this because I made an ADR for an upcoming trip and realized I accidentally made it for the same day I made the reservation (hope that makes sense). I went back to "modify" it right away and had no problem changing it, but on another occasion I tried to see if I could modify an ADR on the same day (to a different time) and it told me I had to call. So I think it's random.

 

[LongLiveRafiki]

I've been wondering if you can do this because I made an ADR for an upcoming trip and realized I accidentally made it for the same day I made the reservation (hope that makes sense). I went back to "modify" it right away and had no problem changing it, but on another occasion I tried to see if I could modify an ADR on the same day (to a different time) and it told me I had to call. So I think it's random.

That made me laugh. I did the same thing. I was trying to schedule an ADR on my 180 date at 4 am and ended up scheduling it for that same morning at 8:15. I called in at 7 and they happily cancelled it with no charge.

 

[supersnoop]

24 hours before or you are charged a $10 per person no show fee.

Nope. I don't know where "24 hours" comes from, but it's an often repeated inaccuracy. The rule is "day before," which means up until midnight.

 

[azdisneymom]

Also, if you are in the park/hotel near your reservation time and can't make it, it doesn't hurt to go in and talk to them and see if they can waive the fee. We were in Hollywood Studios last year and the kids were tired, cranky, and needed a break. Our reservation for Prime Time Diner was still about 2 hours away. I went in and explained to the hostess. She said no problem she would take our name off the list and mark it so we wouldn't get charged the cancellation fee. She said if people just communicate with them it's usually not a problem. She also said the restaurants are the ones who submit the no show list to Disney Dining.

 

[GeorgiaHoo]

Also, if you are in the park/hotel near your reservation time and can't make it, it doesn't hurt to go in and talk to them and see if they can waive the fee. We were in Hollywood Studios last year and the kids were tired, cranky, and needed a break. Our reservation for Prime Time Diner was still about 2 hours away. I went in and explained to the hostess. She said no problem she would take our name off the list and mark it so we wouldn't get charged the cancellation fee. She said if people just communicate with them it's usually not a problem. She also said the restaurants are the ones who submit the no show list to Disney Dining.

Different issue sort of, last trip we tried to get a fee waived by the concierge at Yacht Club and were told that they had no control over the no-show fees (for someplace in Epcot though don't remember where), though we tried to cancel because it was pouring rain and we didn't want to get soaked walking over to the restaurant.

 

[Missyrose]

Different issue sort of, last trip we tried to get a fee waived by the concierge at Yacht Club and were told that they had no control over the no-show fees (for someplace in Epcot though don't remember where), though we tried to cancel because it was pouring rain and we didn't want to get soaked walking over to the restaurant.

They didn't tell you the truth.

 

[GeorgiaHoo]

They didn't tell you the truth.

Certainly could be the case. Or they didn't know.

 

[cigar95]

Nope. I don't know where "24 hours" comes from, but it's an often repeated inaccuracy. The rule is "day before," which means up until midnight.

Also worth noting that as we know the system isn't the most reliable, it can be a bit risky to wait until 11:55 to cancel. I've gotten caught with a system that couldn't cancel my reservation online after the phone lines had already closed for the night.

 

[ILoveMyDVC]

You can easily cancel online up until the night before without being charged. So if you have a breakfast ADR for the next morning you can still cancel the night before without penalty (doesn't have to actually be 24 hrs before)

Assuming the system is running. Be prepared to call instead of online. At the moment, once again the "someone Ate the Page!" message is displaying while trying to make reservations.

 

[AngiTN]

I've found that if it gets too close to cancel online, to avoid having to call, you can go in and change the reservation. If you still want to try and make it another time, look for a better time. If you want to truly cancel move it to come far off time, days or weeks away, whatever you find, and then cancel. A CM on the reservation phone line told me to use this technique

Different issue sort of, last trip we tried to get a fee waived by the concierge at Yacht Club and were told that they had no control over the no-show fees (for someplace in Epcot though don't remember where), though we tried to cancel because it was pouring rain and we didn't want to get soaked walking over to the restaurant.

If they in the bold is YC Concierge then that's right. The restaurant manger is the one that turns in the names for the fee. So the resort wouldn't have any control on it

 

[GeorgiaHoo]

I've found that if it gets too close to cancel online, to avoid having to call, you can go in and change the reservation. If you still want to try and make it another time, look for a better time. If you want to truly cancel move it to come far off time, days or weeks away, whatever you find, and then cancel. A CM on the reservation phone line told me to use this technique


If they in the bold is YC Concierge then that's right. The restaurant manger is the one that turns in the names for the fee. So the resort wouldn't have any control on it

They=concierge

 

[LoopyDoopy]

I had a situation where I reserved Crystal Palace at MK that I wanted to cancel the same day and couldn't. The reason given me was because it was character dining. Conversely, I outright told at Wave of American Flavors that we could cancel our breakfast reservation anytime. This was 4 years ago, so YMMV.

 

[supersnoop]

They didn't tell you the truth.

I can't recall if you're a CM, but others have shared that only the restaurant has control over the no-show fee on the day-of.

Also worth noting that as we know the system isn't the most reliable, it can be a bit risky to wait until 11:55 to cancel. I've gotten caught with a system that couldn't cancel my reservation online after the phone lines had already closed for the night.

Very true. Note that the phone lines close at 11PM, so that's the latest you could call to cancel. Website glitches could make a midnight cancellation risky, but they've never cause a problem for me.

 

[Missyrose]

I can't recall if you're a CM, but others have shared that only the restaurant has control over the no-show fee on the day-of.

Not a CM, but have at least a dozen experiences of resort CMs and guest relations CMs getting reservations cancelled and the fees waived.

 

[jwfla422]

Assuming the system is running. Be prepared to call instead of online. At the moment, once again the "someone Ate the Page!" message is displaying while trying to make reservations.

UGH don't you just hate that "at the page" response-yeap sometimes you have to call.