Sorry it was so bad. We've eaten there 20+ times over the years and never had a problem. Some items on the buffet weren't to our specific tastes, but most were and the ones that weren't, were still high quality, just not what we like, KWIM? We've had good luck with interaction with the characters, also. The only problem we had was getting there the year before last and only being able to go the first day we were there, they shut down for renovations the very next day! BUMMER! But, voila, it was back open and running last year... whew! We really do enjoy it. Hope you give it another chance sometime and they meet and exceed all expectations at that time.