Creative Cloud/Lightroom

[mom2rtk]

I'm sure I'm missing a simple step somewhere and am hoping someone can point me in the right direction.

I had Lightroom 3. I needed to upgrade to LR5. I bought the upgrade from B & H. While waiting for it to arrive, I downloaded the trial version. That required that I create a login for the Creative Cloud, which I did.

Today my 30 days on the free trial expired and it wasn't clear how to add the license from the one I bought.

I logged into Creative Cloud and registered the serial number for both my old LR3 and the new LR5 upgrade. I thought that would solve the problem, but it didn't. I restarted the computer but I'm still getting the message that my develop module is disabled and to please renew my membership to reactivate.

Can anyone tell me what I'm missing?

 

[mvf-m11c]

I would go to contact support or call them directly.

Lightroom Help / Lightroom and Creative Cloud FAQ

 

[mom2rtk]

Thanks Bret! I just finished an online chat and they walked me through it.

Turns out there is a different trial version for the Creative Cloud than there is for the purchased version. I must have missed that when I downloaded it, or it wasn't clear. They had me uninstall what I had and gave me the link to the other version. Thankfully the work that I had done already was still there.

Good to go again!