Crashing your Party!

[DisneyBlonde]

Hey there.

I'm a long time Disney-phile with lots of good work experience, wanting to make a change and be a part of creating the magic! I'm searching the Disney Dashboard daily, hoping for that opportunity. Looking for any insider info I can get. If you know of anyone hiring for a Software Test Specialist or IT Project Engineer at WDW in Orlando please consider referring me. Thank you.

(email for full resume)

Donna M. C.
disneyblonde@aol.com


Project Manager · Quality Assurance Engineer · Customer Service Champion​

Technical Skills
· Operating Systems: Windows 95/98/2000/NT/XP/7, MAC, Server 2003, Server 2008
· Software Applications: Word, Lotus Notes, Oracle, MS Project, Excel, Powerpoint, DOORs, Outlook, Rational ClearCase/ClearQuest, Mercury WinRunner

Professional Experience

Large Office Equipment Company, South Jersey 2010 - Present

National Technology Solutions Center Technician
· Lead for Quick Docs project: creation and maintenance of How-To documents for the purpose of emailing to customers (ie, download/install print drivers, configure USend, configure Department ID).
· Lead for Workflow Process project: documenting my personal process for working with tracking software (Magic and Oracle), to be used as a model by the National Technology Solutions Center group.
· Post-sales technical support and advanced dispatch functions for CBS external customers and employees
· Performing an efficient customer interaction using phone and web based support tools and ensuring that customer encounters are maintained at the highest level of customer satisfaction and professionalism
· Acquire and maintain subject matter expertise of all CBS iR products and services
· Ensure tracking and resolution of all escalations for technical support to vendors, National Technology Solutions Center and other CBS resources
· Ensuring proper documentation and tracking is maintained for operational processes
· Assisting in excess of 300 customers per month; NTSC group high performer for 1st and 2nd quarter 2011 with regard to calls taken, average speed of answer, average talk time, first call resolution rate


Large Mailing Solutions Company, Southern Connecticut 1992 - 2007

Project Engineer
· End-to-end coordination of software testing process for embedded mailing systems across functional test groups (in Shelton, UK and China) to ensure full test coverage, reduce redundancies and gaps in testing for more efficient use of test resources
· Creation of test strategy, high level document determining what should be tested, which test group is responsible for testing
· Creation of test case survey, using technical requirements documents to determine which specific functional areas require testing
· Performance of test case audit, to verify that each test group has created test cases for new functionality and also preparation of regression tests when necessary
· Manage software test team through coordination of testing activity as version releases become available, ensuring that test deadlines are met; demonstrated proven track record meeting project dates
· Responsible to report test status to product managers and other project stakeholders
· Position required logical thinking and attention to detail; gathering and analyzing of information and artifacts; formulating of plans and negotiation of buy in from all groups involved; ability to interact with individuals at varying levels in the organization

Software Engineer
· Testing of embedded systems, software for PC-based systems, and internet-based software
· Creation of test cases from analysis of product requirements documents
· Lead team in audit, update, and maintenance of test case database, to ensure test cases are current and accurate as product enhancements are issued
· Position required high level of attention to detail; analytical thinking; outside-the-box thinking

Sales Support Engineer
· Assist sales staff with product technical and promotional inquiries while at customer site
· Responsible for subject matter expertise with regard to shipping systems product line (30+ products)
· Position required strong customer service skills; ability to draw information from customer and sales staff to guide to appropriate sales solution; ability to recognize opportunity to upsell; exceptional listening/communication skills; ability to work under pressure.

Diagnostic Representative
· Troubleshooting of embedded and PC-based shipping systems and peripherals via phone in customer call center
· Responsible for subject matter expertise with regard to shipping system product line (30+ products)
· Assist customer with navigating system menus, upgrading software version, other functionality inquiries
· Carrier (USPS, UPS, Fed Ex) rate change required 12-hr shifts for several weeks; demonstrated resiliency and commitment during times of change
· Position required strong customer service skills; ability to draw information from customer and to direct sometimes technically-challenged user; exceptional listening/communication skills; ability to work under pressure.


Very Large Technology Company, Bridgeport Connecticut 1989 – 1992

Information Systems Training Specialist
· Testing of enhancements to nationwide inventory management system
· Liaison between end-user and programming staff for recommendation of new functionality and system enhancements
· Providing end-user training during on-site visits and in regional training sessions
· Manning of technical support hotline, to assist end-user with inquiries and system issues
· Position required customer service skills; exceptional listening skills
· 40% nationwide travel required


Education

Rensselaer Polytechnic Institute, Troy New York
· Master of Science, Management Information Systems

University of New Haven, West Haven Connecticut
· Bachelor of Science, Marketing

Awards

· NTSC Performance Excellence Award - Dec 2011
· PBOne Award - May 2004

 

[spbink]

Since you're posting in the college board, does that mean you're eligible for the college program? If so, WDW has IT Professional Internships, usually starting three times a year (spring, summer, fall). I was an IT intern and still work for the company (though in a different division). Two others of the twelve of us my semester are still with Disney in IT (or rather, GBTS - Global Business Technology Strategy - to give it its proper name). So 1/4 of us stayed on, and a few others could have if they wanted to.

I'd definitely look into that!

 

[DisneyBlonde]

I'm posting on the college board, in all honesty, because I'm looking for some of that insider info that the Disboards are so good at providing, and the college board is the only employment-minded board that I can post to (you need to be a Cast Member to post to the Cast Member board).

I'm open to all suggestions. I hadn't considered the intern program, thank you for the idea, I'm going to look into it.

 

[figmentfan6]

Hi OP!

Based on your resume, you haven't been a college student for a while, so you're not eligible for any internships.

I don't wish to sound rude or mean, but I think you're going about this the wrong way entirely. Posting your resume on a chat board dedicated to Disney fans is not a good way to get the attention of Disney in terms of hiring. Are you on Linkedin? If not, you should get on it. There are Disney groups there and you can hunt down Disney higher-ups and introduce yourself in a professional way. Blind networking and putting your resume everywhere isn't likely to draw positive attention to you. If I were you, I would go through your college alumni database for contacts and contact all of your old contacts. You'll be much more likely to get the chance to meet with a hiring manager or someone in the department you're interested in if you go through a contact.

You may take my thoughts with the finest grain of salt. If your tactic has worked in the past for you, don't change it now!

On a related note, you may want to use a more professional sounding email for your resume, unless you only posted that one for your DisBoard resume. Do your current bosses know you plan on leaving the company? If not, you really should consider removing this ASAP. The last thing you want to do is go into work and be told you're being let go before you have the opportunity to up and leave.

 

[Alesia]

On a related note, you may want to use a more professional sounding email for your resume, unless you only posted that one for your DisBoard resume.

I agree with this completely. I was trying to come up with a tactful way to say it.

 

[DisneyBlonde]

Thank you for your concern.

I am not limiting my job search to the Disboards, and the email address displayed is exclusively for the Disboards (in case you were wondering the companies that I have worked for are not actually called Large Company and Very Large Company).

 

[figmentfan6]

Thank you for your concern.

I am not limiting my job search to the Disboards, and the email address displayed is exclusively for the Disboards (in case you were wondering the companies that I have worked for are not actually called Large Company and Very Large Company).

I assumed as much with both your job search and your "large company" phrasing. I wasn't so much voicing concern (the end of my post aside) as making a suggestion. Even the most skilled networker may forget segments of their network that can be of infinite use to them.

On that note, if you do wish to use these boards for some form of job searching purpose, maybe try for a section where more CMs are likely to look? Most of the folks that patrol this part of the boards aren't employed themselves because they're too young. The convo also usually revolves around internships which you're sadly not eligible for.