I recieved that email as well.
Our wedding, and MK shoot are on October 24.
Dear Rachel,
This message is to inform you that there are cranes scheduled to be located at various points surrounding Cinderella’s Castle from September through November. These cranes will be putting up Christmas lights and decorations on and around the castle.
Attached you will find a Question and Answer sheet which may help clarify any questions you may have about how your Magic Kingdom wedding portraits could be affected by these cranes.
And here is the FAQ also attached.
Can we cancel?
Yes, you can cancel up to 24 hours prior to the event (or by 11am on Friday if the session is on Sunday or Monday).
Will we lose my payment if we cancel?
No, you will not lose your payment if you cancel up to 24 hours prior to the event.
Since we are being inconvenienced through no fault of our own, can you compensate us by reducing the amount of our package or giving us an add-on at no charge?
No, as stated in our collateral, we are unable to make compensation for circumstances beyond our control. The castle area in the Magic Kingdom is a working stage.
Can we reschedule?
Yes, you can reschedule within one year.
What happens to our payment if we reschedule?
Your payment will go towards the new event time.
Can you just remove the crane with digital work?
If the crane is in front of the castle, we will try to move you into an existing photo of the castle. If the crane is behind the castle, we will try to remove it digitally.
When we have our session, what will be done if only half of the lights are on the castle?
If you don’t like the look of the castle, we will try to move you into an existing photo of the castle without lights.
If I don’t like the way it looks when I receive my pictures, can I still get a refund?
No, we are unable to offer refunds after the photo shoot has been done. If you don’t like the way the castle looks, we will try to move you into an existing photo of the castle.
