Cracked Kindle

[ceecee]

DD's school asked that no ereaders be brought to school, as well as cell phones and ipods. I think so many were stolen they wanted to stop it before it happened more. I take a paperback with me when I travel, my Nook stays home.

 

[MrsToad]

I like the SquareTrade warranty, but you have to buy it within 30 days, I think, of your purchase. I was able to get 3 years of coverage for the same price Amazon was offering for 2 years. Then, I googled "squaretrade code" and paid even less. The ST warranty covers breakage for all 3 years while the Amazon warranty doesn't cover breakage at all.

I just did a quick search and found a NEWTOY code that is good for 20% off through 1/24. There are likely 30% codes out there, as well. It was well worth it to me, as I could easily fumble and drop my Kindle. While Amazon is currently being generous with allowing the replacement of damaged devices, I didn't want to take a chance that 2 years from now I could have a problem.

 

[Tinkerbell58]

I bought a Kindle (version 2) about 2 years ago. Last month the 5 way controller split in half. I emailed Amazon about the problem, and they replaced it free of charge. They even paid for shipping the replacement to me and paid to have the defective unit shipped back to them. Kudos to Amazon.

I would suggest sending Amazon an email. They may replace it because they want to keep you as a customer and buy their ebooks. I don't know if they would send you a new one; you may get one that has been refurbished.

 

[Kycha]

I like the SquareTrade warranty, but you have to buy it within 30 days, I think, of your purchase. I was able to get 3 years of coverage for the same price Amazon was offering for 2 years.

It's 90 days from date of purchase. I know because I just got a reply back from them asking this very thing.

 

[wide awake]

Reading for pleasure is one of the best indicators of success as an adult. This is something you ALWAYS want to encourage. Sounds like the OP is doing that, good job ! I wouldn't mess w/ the warranties. As I said in a PP, Amazon wants you buying the books...I'm sure they looked at my list and had they been able to get me my new Kindle on that day instead of the next I'd have had it w/o the wait.

 

[MrsToad]

It's 90 days from date of purchase. I know because I just got a reply back from them asking this very thing.

Even better - thanks for the clarification .

 

[tink576]

Also worth noting, I had a nook that cracked and they did a "rapid replacement" as well.

That's good to know, we got my mom one for Christmas (and a case) and it cracked already . We've been trying to figure out what to about it.

 

[luvthemouse71]

Really!? I can't tell you how many books I read at school -- in study hall, after I was done with my assignments, at lunch and while waiting for homeroom or to go home (and on the bus, when I was an underclassman). Reading is a great thing, not something to be discouraged by the nature of the book!

Yes, me too. I was, and still am, a voracious reader. Kids should be encouraged to read- really helps them in school and throughout life.

 

[pintamino]

That's good to know, we got my mom one for Christmas (and a case) and it cracked already . We've been trying to figure out what to about it.

When mine cracked and I did some research, I found out it's a known flaw -- has something to do with the nature of bending the plastic so frequently on the buttons. I just called and told them it cracked, and they were very nice and said something along the lines of "that must be very inconvenient" and offered me a new one before I even got around to asking.

http://www.barnesandnoble.com/nook/support/index.asp

 

[rock_doctor]

They'll replace it. They want you buying the books. I broke mine 2 days before a vacation and they had one to me the next day.

Bingo, they do not make any money on the hardware but there is a huge profit in the books. I am glad they replaced it for you. They will take yours send it back to the manufacturer, replace the screen and then resell it as refurbished...

I see tons of eReaders in school. The kids are supposed to have a reading book with them at all times so having an eReader gives them a much better selection to choose from then the school library.

 

[shortbun]

DD's school asked that no ereaders be brought to school, as well as cell phones and ipods. I think so many were stolen they wanted to stop it before it happened more. I take a paperback with me when I travel, my Nook stays home.

My son's schools have outlawed electronics as well. the kids simply keep them in their backpacks, turned off. Some teachers have even announced in class that work can be done-research-on your blackberry/smart phone. So much for the rules.

 

[poegirl30]

My dd's new Kindle had a cracked screen as well. I called Amazon, and we had a new one within 24 hrs. They paid for shipping the old one back, too.

 

[Melissa]

Called yesterday afternoon replacement was here this morning, and I live in Maine. I am very impressed with Amazon.

 

[phred52]

you guys are THE BEST!

I got a nook for Christmas from my dd's. The frame at the page forward button cracked. This was after reading a whopping 4 books. Didn't know quite what to do .... but after reading this thread ........

I just got off the phone from Barnes and Noble. After 37 minutes, they said they will be sending a replacement. Initially "Paris" said the warrantee expired on December 29th. !!?? I explained I had the receipt dated November 19, 2010, BUT I had received the Nook on December 25th. That info was asked for and repeated over and over and over. Finally!! She said a replacement would be sent!!

Thanks everyone!!

 

[MrsPete]

I do think they must be kind of fragile. Though I don't think the place she was keeping it was very smart.

I've had mine 2.5 years, and it's still in perfect condition (and it's been hauled everywhere, though always-always-always in its case), so I really think it has more to do with keeping it loose in a backpack. I know LOTS of people who have Kindles, and the only one I know who's broken one has been a child.

I see tons of eReaders in school. The kids are supposed to have a reading book with them at all times so having an eReader gives them a much better selection to choose from then the school library.

We don't have a policy on e-readers at our school yet, but we've been discussing them a great deal lately.

Initially my opinion was, "We want kids to read, so let's encourage them to read whatever format they have." But then other people pointed out a couple problems with that: If Student 1 is allowed to read his Kindle during class, shouldn't we allow Student 2 to read the Kindle Ap on his iPhone? What about Student 3 who has the iPad? The teacher can't supervise whether a whole class of students is actually reading -- or whether they're texting or surfing the net with some of these electronic toys . . . and so many students are downright addicted to their texting and surfing. I'm not sure where I stand on it now. Theft is a concern as well.

It's not a unique problem: The graphing calculators, which are necessary for upper-level math courses, also contain games like Tetris