I love Country Inn & Suites. I have stayed in many of their hotels up & down the east coast. I was very disappointed in this one & will never stay there again.
We pre-paid a package that included Disney passes.
I requested a first floor room. I understand it was a request, but we were on the 4th floor.
We were promised 5 day Magic Your Way base tickets. Staff knew nothing about tickets upon check-in. Our prepaid package included 2 adult & 2 child passes. We were given 2 adult passes. We never did get the extra coupons & discounts as promised. We ended up using only 4 days of our 5 day passes.
The toilet clogged up 3 times. We came home from parks to find we had no shower curtain.
It was very noisy. Beds lumpy & uncomfortable. Children running through the halls screaming...Adults smoking in hallways...
I complained & I was offered an extra night, but I was unable to take advantage of it. We left on the 3rd day & moved to a better place.