couldn't stand Coronado Springs

[steelcity5044]

I would like to clear the air if at all possible at this point. I am not exactly sure how it turned out this way but I'll try to clarify things. I did not, repeat did not in no way shape or form try to cheat anyone or anything. My sole purpose was to try to inform people as to how I felt a Moderate level or below resort was. I have never stayed at a Disney owned resort and you do not know what to expect until you see it for yourself no matter how much research you do. I love these boards and find them truly informative and wanted to help others as much as you have all helped me. I found upon my arrival that i truly did not like the CSR, it's just the way I felt. I did not expect nor did I ask to be transfered to another resort. I went to the front desk just to talk about how I was feeling and I just happened to have the luck of coming across a very nice and understanding gentlement who truly went out of his way to give me a little bit of Disney magic on his own accord. I was stunned that he did such I nice thing for me for absolutely no reason other than he was a nice and caring person.
My goal in writing my trip report was not to inflame a jealous rage in people but to show haw truly wonderful the employees of Disney are. I also intended to shed a little light for people as to what a Moderate and below level resort are like to some so that if they have the same issues they won't make the same mistakes.

 

[honeymom]

I never stayed at CSR, but in response to the last post - isn't the Maya Grill a sit down restaurant? I think the only moderate without a sitdown restaurant anymore is POFQ.

 

[nutz4dzny]

steelcity5044 - That was so very nice of the CM Mananger to upgrade you. My only question.....did you write a letter to upper Management to tell them how wonderful he was??? This is so important when someone goes above and beyond what is expected. Just a note of Praise will go into his file and make a huge difference. Please consider doing this if you haven't already!


Second....if you plan on staying at the WL or AKL next, I would suggest you visit these rooms before checking in if possible. I feel that the standard rooms in these resorts are small! I prefer the BC or Poly. If the Resorts are not busy, they will show you a room if you ask!

Thanks for your honest reviews!

 

[jctwizzer]

Like a few others, I found the info in the original post somewhat puzzling, to say the least.....particularly a 15 minute walk from the building parking lot to their room....We've been to Coronado Springs....in 15 minutes we could probably walk around most, if not all, of the whole resort. I still think that the situation has been exagerated for effect....JMHO

 

[Bob NC]

particularly a 15 minute walk from the building parking lot to their room

Yes jctwizzer....After I read that, I too read the rest of the post with a jaundiced eye. I've stayed there and it isn't a 15 minute walk to any room from the parking lot in front of that rooms building.

 

[gepetto]

Originally posted by KerriL

By the way, a CM friend of mine told me that when a guest is upgraded under such circumstances, their info is put into a database so that if they book a moderate or value in the future and claim that the resort is not to their liking their chances of getting a "free" upgrade are nil.

Kerri

I'm glad Disney has a way of tracking the people trying to scam free upgrades like that.

 

[steelcity5044]

It was a 15 minute walk with the confusing walkways toting 2 small children and 5 pieces of luggage. We parked in the Casitas 3 parking lot but where the room was situated it ended up being closer to Casitas 2 which made for a long and winding walk the first time to the room. The time cut in half on subsequent trips due to finally figuring out where room location was and parking in differnt lot but walk still seemed long due to huge size of resort and winding walkways.
Main point is that the walk was only a minor point, I don't mind walking. I was trying to get across the point that the size of the place is HUGE and if you have never been there before you can end up with a long walk due to not parking in the correct area according to where your room ends up.

 

[webray]

Chuck,

CS does have a sit down restaurant...one of the best on disney property actually...give it a try!

 

[steelcity5044]

There is something that I would like to say. I am very suprised at the tone that this thread has taken.
I again will state that I wrote my review on the day of my return from Disney. I was excited about how wonderful my trip was and how well taken care of we were by all of the Disney Cast Members.
I did a lot of research and planning for this trip and never expected anything more than what I booked. I ended up not liking where I stayed. It was a matter of personal opinion and that is all. I did not complain, demand, moan, or make a scene. I had a very nice informal maybe 10 minute long discussion with a very nice man who listened to my concerns and went out of his way to do what he felt he could.
I was hoping to share my joy and happiness with people here because I have received a lot of please reading about others good fortune.
I feel as if some people are having hissy fits of jealous rage and reading into things hoping to find some threads of heinous evil acts. Can there be no acts of human kindness anymore without people thinking the absolute worse?
You can think what you will. But my hope is that some will see the wonderful innocent magic the way that I experienced it. I just wanted to let people know how I felt about the resort, my experiences, and help them in making plans and decisions the way that others here have helped me.

 

[bobcat]

You don't have to tote the bags to your room yourself. I made that mistake our first trip and have since learned. We always transfer our bags to bell services, keeping out a bag with esentials (bathing suits ) if our room isn't ready yet. CSR was great about taking us to our room in the golf carts when we checked in. I probably would have gotten lost my first time at CSR too. I am sure many of the other resorts do this as well.

People are passionate about their hotels and there are many varied opinions about WDW on this board, which is why we all come here. Don't take others opinions personally. Things can get heated over the smallest items. Look at the resort mug thread .

 

[Buzz2001]

I was hoping to share my joy and happiness with people here because I have received a lot of please reading about others good fortune.

The only issue I had was the title of your post. If all you wanted to do was share your joy and happiness, you had a funny way of showing it.

 

[soccerchick]

The cleanliness of mirrors and windows is certainly a concern and if a CM promised package delivery but didn't deliver that is an issue. As for a resort not being what you expected, I (and I suspect others from reading these posts) am not too sympathetic since there are soooo many ways to research this. I am also NOT jealous that you ended up in CR. I've only been in it on the monorail. Wouldn't know what to be jealous about. I will probably never spend that kind of $ for a resort (okay, maybe for GF someday). We don't spend that kind of $ on a room we will be in for only a short portion each day (night, actually) of our stay.

Here's a hypothetical.

I go into a restaurant and order a meal. The meal has been prepared fine, it is what the description said it would be. The ingredients are all fine. But, I decide that I really did not like that particular dish. I chose the rest., I chose the entree, do I have a right to complain about it just because I didn't have a taste for it after I saw and sampled it? Isn't this, in part, what happened here? Or am I the one missing something else here.

 

[nwdisgal]

Steelcity5044 - Thank you for your posts and your opinions. I appreciate hearing both the positives and the constructive criticism offered on these boards about the different resorts.

I have a couple of general comments, really just my own observations about the resorts. First of all, CBR added a nice privacy curtain to their vanity area during renovation. This was an incredible positive. Disney should consider adding this feature to all their Moderates. Second, the "spread out" layout of the Mods can be a positive. It was nice to look out of our window at CBR and not see anybody in the courtyard at Jamaica 43. Also, DH and I walked around the lake at night and felt like we had the place to ourselves (or the illusion of that because of the sheer size of the place). I guess it depends on how you define the word "privacy". For example, we had a Savannah View room at AKL, walked out on our balcony and saw many other excited hotel patrons standing out on their balconies viewing the same animals. No, we couldn't see the people passing our room in the hallway, but we sure could see them on the backside

 

[nwdisgal]

Steelcity5044 - Thank you for your posts and your opinions. I appreciate hearing both the positives and the constructive criticism offered on these boards about the different resorts.

I have a couple of general comments, really just my own observations about the resorts. First of all, CBR added a nice privacy curtain to their vanity area during renovation. This was an incredible positive. Disney should consider adding this feature to all their Moderates. Second, the "spread out" layout of the Mods can be a positive. It was nice to look out of our window at CBR and not see anybody in the courtyard at Jamaica 43. Also, DH and I walked around the lake at night and felt like we had the place to ourselves (or the illusion of that because of the sheer size of the place). I guess it depends on how you define the word "privacy". For example, we had a Savannah View room at AKL, walked out on our balcony and saw many other excited hotel patrons standing out on their balconies viewing the same animals. No, we couldn't see the people passing our room in the hallway, but we sure could see them on the backside

 

[DeeP]

As another poster said you chose the resort and you got excately what the resort is advertised to be. The dirty windows, yes I can see not being happy with and a quick phone call to housekeeping would have fixed that problem within minutes. As far as everything else you got what you chose. I personally do not think you should have been moved to CR at the same rate. I think the CSR mgr did a disservice to all the other guests at CR who were paying full rate for the same rooms. The fact that you say you were moved to CR for the same rate and also into a tower room makes me also think that either this whole story is a joke or you must have done alot more than just talking nicely to the mgr for 10 min. I have stayed in too many different WDW resorts too many times over the years and have dealt with too many front desk CMs and resort mgrs to completely believe this story. It just does not add up, Disney likes to please their guests but they are also very interested in the bottom line and giving someone a $250+ room for $84.00 when Disney was not at fault and you got excately what you paid for just doesn't sound believeable. Sorry.

 

[steelcity5044]

I am sorry you have such a hard time believing my story but it is true. We were sent to the Contemporary just out of niceness. Upon checking in we DID NOT ask for any upgrades and we were given a room in the tower without requesting it.
I understand what you are saying about you get what you ask for, but being it was our first time at Disney property we really didn't know what it was going to be like until we saw it in person.
As I said before, I did not ask or expect to be moved anywhere.
You mean to tell me that you have never gone to a restuarant and didn't like where you were seated or how the food looked even though you know what you ordered off the menu by the description. Was the resturaunt ever too cold or the lighting too bright/dim?
Everyone has their own opinions and likes/dislikes. Thats why we are unique human beings and not clones.

 

[soccerchick]

In re: to my earlier post...

The lighting, temperature, and seats in a restaurant are equivalent to your room's dirty mirrors, windows, etc. I can certainly ask to be moved, have the air adjusted, and lights turned up. You can ask to have those things cleaned and delivered. My analogy, however, was related to ordering an entree and was that I GOT WHAT I ORDERED, I just did not care for it. There was nothing technically wrong with it. MY CHOICE just didn't turn out to be a good one for me. I still pay for the meal. I don't complain about its preparation, quality, etc. (since there was no problem with those) if the server asks why I didn't eat it; I state that it just wasn't something I liked.

You certainly had real concerns with the package, the mirrors and the windows. However, there was no misrepresentation on the part of CSR about what it is. If expectations don't equal reality, I (myself, personally) do not think that is a legitimate cause for complain.

I also agree with Buzz2001. If you were disappointed w/ your choice why not title your post "Disappointed w/ CSR" instead of "Couldn't Stand CSR"? I'm sure that came through loud and clear to the CM. As another poster suggested, I do hope that you write a letter of compliment for the CM who moved you. He went far above and beyond.

 

[Trekker]

This thread has turned into nothing other than and attack on the original poster. You should all take a look at the Posting guidelines

Especially:

3. NO FIGHTING: Several Internet news groups are marred by the actions of a few selfish people who turn an otherwise positive forum into a soap box for their anger issues. Internet newsgroups are not moderated, and therefore, anything goes. These boards are moderated in an effort to keep the discussions appropriate to the topic at hand. Those who feel they can not abide by these rules are welcome to read the posts on the board, and respond via email to the person who posted the message.

No one here has the right to question the honesty of what is posted. It is fine to express your opinions about THE RESORT, it is NOT OK to question the honesty and integrity of another POSTER.

This thread is closed - let's please try and do a better job of keeping on topic in the future.