Costco Travel payment issues

Mindy71

Mouseketeer
Joined
Feb 21, 2010
Messages
172
Has anyone else been having troubles making payments through Costco travel? I"ve been having a heck of a time the last few days. I know there's money there, but their system doesn't want to take my card.
Just wondering if anyone else has experienced this lately.
Thanks!
 
If I ever had a problem in the past, I would call. Always seemed a simple fix.

Jack
 
I had a problem in December where I made the final payment online (I even had the email confirmation!). Then I got a reminder in the mail to pay the balance, and apparently they never received it. Costco had me call Amex to confirm it never was processed, and they had no record, which was awfully strange. I ended up doing it over the phone in the end. So I would definitely call it in, and plan on doing that from now on for any package payments if I go that route.
 

When did you get the reminder in the mail?
We paid ours but it gave me a funny message, I got the email confirmation and checked on my account on their website which said my balance is $0 and we've received all our tickets and such- we go next week.
 
It's telling me there's a problem with my card. So, I called instead to have them run it through & it still wouldn't go through. I even had them try two separate debit cards, totally different accounts. Neither one of them would work. I know there's money because my tax return was just deposited...so there's more than enough!
Anyway, we've had trouble with costco a couple years ago when I was trying to put down the $200 deposit. I got an error message & was told to try again later. Well, come to find out, every time I "tried again" they took out $200!!! So, they actually had around $800 bucks & I didn't have that much in my account!! It was a mess.
So, I'm guessing that something is wrong with their system, not my cards because my cards aren't being declined, its just failing to go through. I've called both card companies & they can't see anything wrong anywhere.
I'll just keep an eye on my account to make sure nothing gos through & try again in a couple days.
I don't think I'll be going through Costco anymore. The freebies are nice, but it's been a hassle each time we've used them.
 












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