Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

[xavier2001]

I didn't call, I emailed and the cancellation of my insurance through Allianz was quick. Refunded quick as well.

I just poked around on the Allianz website and didn’t see where you can request a premium refund, did you just send them a general email?

 

[MomOTwins]

I did not have a cruise booked. They are refunding on a cruise I took last September (the one and only DCL Ive ever scheduled). Asked the two families I cruised with if they had any refunds. One had 3 refunds totaling $100, the other had nothing. The family with the refund was only refunded on the card they used to book the cruise, not the card used on the ship. I paid for the other persons cruise so it makes sense that she got no refund in light of that.

Right, so because the 25% was used toward the cost of the new cruise, they can’t give you 125% of the new cruise price because that would be stacking the discounts.

 

[lanejudy]

What happens if u re book a cruise and its the second time it has been cancelled. Do u get another 25%

I believe the new credit would be based on the total amount you spent out-of-pocket. That might be the original cruise fare, or it might be higher if your rebooked cruise resulted in more cost to you (if the original 125% did not fully cover the rebooked fare). But unlikely to be the full fare of the rebooked cruise because you didn’t actually spend that much.

Enjoy your cruise!

 

[Garyjames220]

I believe the new credit would be based on the total amount you spent out-of-pocket. That might be the original cruise fare, or it might be higher if your rebooked cruise resulted in more cost to you (if the original 125% did not fully cover the rebooked fare). But unlikely to be the full fare of the rebooked cruise because you didn’t actually spend that much.

Enjoy your cruise!

Yeah so it would be 25% of what I have actually paid

Some people are saying it just carries on from the first cruise. Even if u have spent thousands more on rebooking the second cruise which doesn’t really seem fair.

 

[spacecanada]

In Canada, I was able to take my whole insurance policy, which includes COVID-19 coverage since it was bought way back in 2018, to my rescheduled cruise in summer 2021! (Everything I booked was refundable to cash or future travel vouchers.) I saved loads of money not having to buy insurance again ($2000!) and it will have rates from 2018 AND COVID-19 protection on the future vacation. I love premium insurance policies when they are flexible like that. And I'm very grateful we opted for the more expensive, more flexible and wide-covering policy.

If people here are referring to the 125% future travel credit, it's only on the cruise fare, not the port taxes. You'll have to look at your invoice to see what the price was before tax, then add 25% to that number.

Our first cruise was $5500 for 11 nights. Our replacement 2021 cruise will be $11,300 for 11 nights... ugh. Same room, even. But we booked opening day for the first one, and now had to pay prevailing rates on the new one, though I presume the new one was still around $11,000 to begin with. That 25% doesn't help us much, as we'll be saving up for the next year to pay the difference. Yikes!

 

[FigmentSpark]

In Canada, I was able to take my whole insurance policy, which includes COVID-19 coverage since it was bought way back in 2018, to my rescheduled cruise in summer 2021! (Everything I booked was refundable to cash or future travel vouchers.) I saved loads of money not having to buy insurance again ($2000!) and it will have rates from 2018 AND COVID-19 protection on the future vacation. I love premium insurance policies when they are flexible like that. And I'm very grateful we opted for the more expensive, more flexible and wide-covering policy.

If people here are referring to the 125% future travel credit, it's only on the cruise fare, not the port taxes. You'll have to look at your invoice to see what the price was before tax, then add 25% to that number.

Our first cruise was $5500 for 11 nights. Our replacement 2021 cruise will be $11,300 for 11 nights... ugh. Same room, even. But we booked opening day for the first one, and now had to pay prevailing rates on the new one, though I presume the new one was still around $11,000 to begin with. That 25% doesn't help us much, as we'll be saving up for the next year to pay the difference. Yikes!

Did you just phone the insurance company and explain the situation and they moved it? Was it one time insurance? If you're comfortable sharing, who did you go with? We used CAA, but I haven't even thought about phoning them to move our insurance. Maybe I should.

 

[Candycane83]

Same here. Went with Manulife but bought in January of this year for annual coverage. Would be nice if I could move it to next year....

 

[Love2Cruise2015]

Did you just phone the insurance company and explain the situation and they moved it? Was it one time insurance? If you're comfortable sharing, who did you go with? We used CAA, but I haven't even thought about phoning them to move our insurance. Maybe I should.

We are Canadian as well and used CAA for trip cancelation insurance for our cruise that was canceled March 13 and was wondering the same thing...

 

[DisneyWishes14]

Did you just phone the insurance company and explain the situation and they moved it? Was it one time insurance? If you're comfortable sharing, who did you go with? We used CAA, but I haven't even thought about phoning them to move our insurance. Maybe I should.

I just posted this on a thread with a question about Travel Insured International. I don't know if this answers your specific question, but thought I would post my experience in case it's helpful to anyone. I purchased a policy from Travel Insured to cover a trip to Mexico that would have started on March 13. I cancelled that trip about a week prior to going and was issued credits from both the resort and Delta. We are thinking of rescheduling the trip for November, so I simply went onto the Travel Insured site prior to my trip start date and modified the dates of the trip. It was very easy and my trip to Mexico remains covered for the new dates we chose. I did not have to purchase a second insurance policy.

 

[MomOTwins]

Yeah so it would be 25% of what I have actually paid

Some people are saying it just carries on from the first cruise. Even if u have spent thousands more on rebooking the second cruise which doesn’t really seem fair.

If they don't give you 25% of the $900 extra you paid and only give you 125% of the original price, I would think they'd have to refund you back the $900, since that cruise is no longer sailing.

 

[Tay N Evie's Mom]

Please forgive me for asking this, but there are so many pages to this thread and I can’t find the answer for confirmation...I have a May 23rd cruise that Disney will most likely cancel with the next round. If we take the 125% and move it to a cruise in July 2021 but later decide to cancel it before the new cruise’s penalty period begins, we would get 100% of what we paid for the May cruise, is that correct? Thanks so much!!

 

[cvjw]

Please forgive me for asking this, but there are so many pages to this thread and I can’t find the answer for confirmation...I have a May 23rd cruise that Disney will most likely cancel with the next round. If we take the 125% and move it to a cruise in July 2021 but later decide to cancel it before the new cruise’s penalty period begins, we would get 100% of what we paid for the May cruise, is that correct? Thanks so much!!

Yes. You can cancel the new booking within the cancellation period for that cruise. We are on the May 16th fantasy sailing that was just cancelled. We are rebooking for the same cruise in May of 2021. We are taking the 125% booking credit, but we can still cancel until early next year if things with the virus are still looking dicey.

 

[Tay N Evie's Mom]

Yes. You can cancel the new booking within the cancellation period for that cruise. We are on the May 16th fantasy sailing that was just cancelled. We are rebooking for the same cruise in May of 2021. We are taking the 125% booking credit, but we can still cancel until early next year if things with the virus are still looking dicey.

Thanks for your response. We feel the same way. We’d like to take advantage of the 125%, but would like to wait this out a little longer.

 

[FigmentSpark]

Please forgive me for asking this, but there are so many pages to this thread and I can’t find the answer for confirmation...I have a May 23rd cruise that Disney will most likely cancel with the next round. If we take the 125% and move it to a cruise in July 2021 but later decide to cancel it before the new cruise’s penalty period begins, we would get 100% of what we paid for the May cruise, is that correct? Thanks so much!!

You have until the new PIF for the new cruise. So not right up to the sailing, but still long enough that we should all have the lay of the cruising land, so to speak.

 

[ahen]

Makes sense, I’m thinking of booking after the first of the year

 

[travelmomof3]

I just poked around on the Allianz website and didn’t see where you can request a premium refund, did you just send them a general email?

They sent me a general email stating that due to the nature of the pandemic, etc etc they could offer a refund. I responded and got the refund quickly.

 

[spacecanada]

We are Canadian as well and used CAA for trip cancelation insurance for our cruise that was canceled March 13 and was wondering the same thing...

It was Manulife. If no claims have been made and your entire trip was cancelled (and refunded in cash o future travel credits), you may be able to move it up to 24 months from original date of travel. It varies by policy, and will depend on when you bought your policy, but it never hurts to ask.

 

[WDWEPCOT]

I’m so calling my company tomorrow to inquire about a refund thank you all so much for posting about this I never knew that was an option and yes it doesn’t hurt to ask !!

 

[Candycane83]

It was Manulife. If no claims have been made and your entire trip was cancelled (and refunded in cash o future travel credits), you may be able to move it up to 24 months from original date of travel. It varies by policy, and will depend on when you bought your policy, but it never hurts to ask.

That’s who I got my insurance from. I will try calling them too. Thanks for the info!

 

[Love2Cruise2015]

It was Manulife. If no claims have been made and your entire trip was cancelled (and refunded in cash o future travel credits), you may be able to move it up to 24 months from original date of travel. It varies by policy, and will depend on when you bought your policy, but it never hurts to ask.

Thank you, I will try calling.