Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

[AquaDame]

Why only May17th? The CDC just put out a new no cruise order for at least 100 days. Does DCL or anyone else really think they are going on a cruise on May 18th?

The last few cancellations have been adding dates a couple weeks at a time. I think they're just trying to stagger phone calls to keep waiting reasonable. Of course now that I said that, the next cancellation will probably not follow the trend..

 

[tidefan]

This cancellation is an important indicative one, however, since we now know that the Transatlantic is cancelled on the Magic. They will have to adjust some, if not all, of their Europe schedule.

 

[Gentry2004]

I hear ya! I got one museum tour in Italy and plane fare that I keep checking back on. Plus I keep rechecking the CC to see if the cruise refund has hit yet.

ETA: Just checking the CC to see that DCL gave me a credit of $50 a few days ago. I do not have a cruise with them schedule nor have I canceled one/ had one canceled. When I took a cruise last September I had preloaded $50 onto my account to take care of any incidentials I might buy on board. I partially used that and the remainder was promptly returned to my card after the cruise. DCL and I were square before this refund hit. Anyone else have something similar happen?

I will keep an eye out and hopefully they will just reverse it without me having to try to call and straighten it out because anytime I have had to try to get a company to take back something that wasnt rightfully mine its been an awful experience! LOL

I think that’s part of your cruise refund. I have a total of six refund charges so far, and two of them were for $50. I only paid twice (deposit and balance) so no clue why all these random amounts are coming in. I’m still $252 short also.

 

[Naeher]

I think that’s part of your cruise refund. I have a total of six refund charges so far, and two of them were for $50. I only paid twice (deposit and balance) so no clue why all these random amounts are coming in. I’m still $252 short also.

Was told because they need to refund stuff like port fees, taxes separately.

 

[Gentry2004]

Was told because they need to refund stuff like port fees, taxes separately.

It was a lot more than that. Even my deposit (which I don’t believe includes any taxes or fees) didn’t come in one amount.

 

[DIS_MIKE]

I just wanted to share my re-booking experience: Once I received the email this morning from DCL that my cruise in May on the Magic was canceled, I found a new cruise I was interested in (even picked out my stateroom) leaving at the end of August on the Fantasy and gave DCL a call.

The wait wasn't too bad-about 30 mins on hold. I spoke to a CM that verified everything with me and was extremely patient and understanding. I will admit that she wasn't as magical as most CMs have been in the past but we know how stressed out and overworked they are right now.

She was able to confirm a few things for me:
-My placeholder could still be applied towards my new cruise along with the 125%.
-My $100 OBC would also carry over as well
-I could still cancel the cruise up to 24 hours before embarkation.

She gave me the total cost before all of the deductions and credits before transferring me to somebody else. The hold time was less than 5 mins. The gentleman I spoke with gave me all the figures once it was all applied and then told me I would be getting onboard with a $600 stateroom credit that I would need to use up before the end of the cruise.

So all in all I think I did pretty good. I am hopeful that this cruise will still go as it is over four months away. At least I have something to look forward to...for the time being.

 

[mmouse37]

Well I knew the email was coming after the CDC announced the no-sail order for another 100 days. Sayonara May cruise on the Magic.
It just came....

I know you were wondering if and when they would cancel but at least now they did and it is a done deal. Hopefully you can book another cruise in the future when this mess calms down!!

MJ

 

[mmouse37]

When did you book for?

MJ

 

[DIS_MIKE]

When did you book for?

MJ

Hi MJ- I forgot to add when I was cruising.

I rebooked for 8/31 on the Fantasy.

 

[mmouse37]

We are booked with another couple for the Panama Canal cruise in November that I don't think we are going to go on....not because of Covid-19 but because we decided we didn't care for the ports so will probably be booking something else in that timeframe. Hope DCL can sail again sooner than later!!! Enjoy your cruise.

MJ

 

[NokOnHarts]

We had our cruise canceled this morning. I re-booked for next year but our port taxes being refunded could be a mess. Two of the original payments ($250 deposit and a $273 payment) were made with a card / account that is fully cancelled (not just a new card number). The majority of the cruise was paid off with gift cards and one small payment was a valid credit card. For those getting their port taxes back, who paid in multiple payments, which card(s) are your port taxes going back to? I am wondering if they are more likely to go to the last payment cards vs. the first payment card if anyone happens to know?

 

[Naeher]

Did you receive an email confirming the refund / 125% once you called?

 

[smmco]

https://www.google.com/amp/s/cruiseradio.net/cruise-industry-concerned-about-new-cdc-order/amp/

 

[smmco]

We are booked with another couple for the Panama Canal cruise in November that I don't think we are going to go on....not because of Covid-19 but because we decided we didn't care for the ports so will probably be booking something else in that timeframe. Hope DCL can sail again sooner than later!!! Enjoy your cruise.

MJ

I thought about switching to this, but ports are blah.

 

[DisneyPiPhi]

Why only May17th? The CDC just put out a new no cruise order for at least 100 days. Does DCL or anyone else really think they are going on a cruise on May 18th?

I think they're trying to work in batches so their accounting department can stay on top of things and the phone lines aren't overwhelmed.

 

[FigmentSpark]

We had our cruise canceled this morning. I re-booked for next year but our port taxes being refunded could be a mess. Two of the original payments ($250 deposit and a $273 payment) were made with a card / account that is fully cancelled (not just a new card number). The majority of the cruise was paid off with gift cards and one small payment was a valid credit card. For those getting their port taxes back, who paid in multiple payments, which card(s) are your port taxes going back to? I am wondering if they are more likely to go to the last payment cards vs. the first payment card if anyone happens to know?

Mine went to the first card, but my card number has changed. It was up to my bank to assign it to the correct new number. That said, when we got a refund to my port fees in Dec, it was sent to another card that was used later in the process. I expect they try the first card and move down the line of what you used.

 

[mom4fun]

We had our cruise canceled this morning. I re-booked for next year but our port taxes being refunded could be a mess. Two of the original payments ($250 deposit and a $273 payment) were made with a card / account that is fully cancelled (not just a new card number). The majority of the cruise was paid off with gift cards and one small payment was a valid credit card. For those getting their port taxes back, who paid in multiple payments, which card(s) are your port taxes going back to? I am wondering if they are more likely to go to the last payment cards vs. the first payment card if anyone happens to know?

They told me that I could pick which card I wanted it refunded to.

 

[Gentry2004]

We had our cruise canceled this morning. I re-booked for next year but our port taxes being refunded could be a mess. Two of the original payments ($250 deposit and a $273 payment) were made with a card / account that is fully cancelled (not just a new card number). The majority of the cruise was paid off with gift cards and one small payment was a valid credit card. For those getting their port taxes back, who paid in multiple payments, which card(s) are your port taxes going back to? I am wondering if they are more likely to go to the last payment cards vs. the first payment card if anyone happens to know?

I went through Costco, but my understanding is that you don’t pay any taxes or fees on the deposit so those charges are returned to the method you used to pay the balance; not the deposit.

 

[Garyjames220]

What happens if u re book a cruise and its the second time it has been cancelled. Do u get another 25%

 

[randumb0]

What happens if u re book a cruise and its the second time it has been cancelled. Do u get another 25%

25% of your initial fare