Convert package to "room only"?

[Teloria]

Hello! I currently have a split-stay (Poly CL/AK CL) coming up in February. We haven't done this before, so when we originally booked, we did a "package" with tickets with the first stay, and room only for the second.

As the trip gets closer, and I understand more, I see there is no benefit right now to having a package. With both stays being CL, we certainly won't add a dining package even if they release it, and the tickets purchased in part 1 of the trip aren't good through the last day of our second stay because they start the day of our arrival, which is not going to be a park day for us.

So I need to break the tickets free from the reservation and get them separately (which I can do at a discount through work - yay!), but I can't figure out how to do this on the website. Any guidance on how to fix this?

 

[Dave006]

Simple answer is you can't via the web. You will have to call and have a CM make the change.

The Package is assigned to the Travel Agency side of Disney and has different terms and conditions. A Room Only reservation has different rules and payment terms.

Another option to consider is to call and just convert your package to a "ticket-less" package and then manage your own tickets.

Dave

 

[Marthasor]

OP, as Dave006 noted, if you want to modify the current package, you need to call in to do this - ask for a "basic package" which is, essentially, a room-only with package terms and conditions. Your other option is to see if the Poly CL room is currently available as a room-only. If so, you can just book that, under room-only terms and conditions, and cancel your existing package - just make sure to do that prior to the 30-day prior-to-check-in PIF date.

 

[Teloria]

Thanks - they were able to take care of it over the phone and it's now a basic package as you suggested. I am not concerned with needing to PIF before arrival, so I don't see a need to fight with it enough to get it switched to a true "room only" reservation - the room is not available to rebook at the moment, plus there's the refund/re-deposit hassle that doesn't seem necessary.

I appreciate the help!