Contacting Front Desk

[TexasErin]

We had to book a room at the Poly under two different confirmation numbers. How do we let them know that we are staying back to back so they don’t make us change rooms? We have already done online check-in and our trip starts Friday.

 

[Berger1]

If you call the resort and ask them to link your two reservations together that should do the trick.

 

[_auroraborealis_]

Call the reservation line for the link. You cannot actually call the resort front desk. They may claim you are speaking to them, but you're actually talking to a call center. The script for picking up the line pops up on their screen.

 

[nkereina]

You should call now and ask the phone agent to note it on both reservations. Room assignments at resorts occur a few days in advance, so now is the time they'd be taking that into consideration. Call the regular Disney number, provide both confirmation numbers and ask them to link the two and note that its a continuing reservation and you'd like to keep the same room. When you arrive for the first reservation, the front desk should be able to let you know if you will remain in the same room for the second reservation. With occupancy being low, I wouldn't expect it to be a problem now as long as its the same room type booked.

 

[TexasErin]

Thanks everyone!! Done!!

 

[Deb & Bill]

Add "continuing reservation" with the other reservation number on both of the reservations.