Contact DCL - Feedback/Suggestions

[bweppner]

Does anyone have any info on how I can get a hold of "DCL Corporate" to submit additional cruise feedback/suggestions?

Thank you,

 

[sasha]

bweppner, didn't I read in another post that you were on the April 6th Magic? If so what did you think? I was on that cruise and I too would love to find out how to give additional feedback/suggestions.

 

[bweppner]

Sasha,

This was my first Disney Cruise and I loved it. The seas were rough for most of the voyage - which is of course out of DCL's control. We experienced most of the ship as DW and I brought the clan - DDs 12, 7, & 4, and DS 11. Kid's program counselors were excellent and they had their work cut out for them as the high winds across the bow brought many of the kids inside the Oceaneer Club/Lab. The Kid's Navigator events which had the Mickey hand were all winners with the kids, but usually led to a page to be picked up after the event. DW and I tried to get some alone time while not burning the kids out on the club/lab. Our 11 and 12 year old made very little use of the lab and preferred to roam the ship. I have read many posts about the FRS radios, but if you have older independent children, they are a life-saver.

The CM crew is wonderful. I didn't meet anyone who was not outgoing, friendly, and enthusiastic. My wife lost her digital camera in ST. Maarten and the help we received from Guest Services (Mgr. John Bak) was outstanding. Our waitstaff was fantastic and tried extremely hard to please and genuinely cared about our dining experience. I have also read much about tipping the head waiter. Pietro was ours and impressed me from day one. At the embarkation buffet (before he knew we would be seated in his group) our DD 4 walked right into a pole at Topsider's and hurt her eye. His concern for her wellfare was very strong and our daughter ended up bonding well with him. He also did a wonderful job getting a cake, pin, etc. for my wife's birthday. He often visited the table and worked very hard - as do all the waitstaff. I was impressed by how not only did we get to know Pele and Darko (Server and Asst. Server), but we came to know Zama (Pele's cousin), Andre(?), and many others as well. I can't say enough on how wonderful the waitstaff was.

I would have to say that for the large number of passengers the food was very good. The choices and ingenuity on the menu was great. It just seemed that some of the food had been in a warmer for a while, mass prepared, etc. For example, often my wife's steak would be overcooked, lobster, etc. BUT, in Palo's the food was exceptional. I have never had more tender Calamari. Their trick is to marinate it in Milk and herbs for 24hrs. Also, as they explained, the dining rooms are cooking for the ship while Palo usually serves about 100 guests per evening.

Wow, this had turned into a mini-review here but so be it.

 

[bweppner]

Bumping

- Still looking for DCL Execs. contact info.

Anyone?

Thank you!

 

[Michelle]

If you want to write a letter you can send it to:

Disney Cruise Vacations
Attn: Guest Communications
PO Box 10238
Lake Buena Vista, FL 32830-0238

Hope that helps!

 

[bweppner]

Yes!

Thank you Michelle.

 

[Señor Ferrari]

I believe their email address is:

DCL.Guestcommunications@Disney.com

I was able to contact them using this address back in December. I've since heard reports that it is not working, but don't have any firsthand information about that. It's worth a try anyway. I did get a response when I contacted them.

 

[two4ruff]

We used the guestcommunications email address just last week. Our concern was answered in about 3 days (we had a little trouble in booking another cruise on board). I'm sure it was an easy problem for them to solve.

Jill

PS Another fellow 4/6 cruiser! We had the time of our lives in spite of the waves!

 

[bweppner]

Hi Jill!

Yes, it was a rather wavy cruise w/ fair weather, but overall still a MAGICal experience. I am experiencing huge DCL withdrawals and determined to figure out how we can afford it again (and again, and ...). I think the Cruise staff, servers, stewards, etc. were all wonderful. We bonded with many and they are missed. The cabins (we are a family of six 6140 & 6142) were roomy and tastefully decorated. The wish upon a star horn blast - so many memories. If I didn't have income taxes to pay when we returned I would have definitely booked another cruise while we were on board.

Thanks for your update.

I have heard the bugs can be nasty at Castaway Cay in the evening, but wouldn't it be great to stay docked there overnight? Bonfire, pig roast, beach party - what fun that would be.

 

[two4ruff]

Are you kidding? Bugs or no bugs, my kids want to move to Castaway Cay!!

I sympathize with your withdrawls...we are planning for next May and it won't come soon enough!